Wednesday, August 21, 2019

Still using Windows 7 with POS Software? What you need to know about Jan 14th, 2020

If you happen to still be using Windows 7 on your point of sale computers, it is important to note that all support for Windows 7 will end on January 14th, 2020. What does this mean? Basically, you will be using an un-supported operating system and will most likely need to upgrade to Windows 10 (and may need to upgrade your computers as well).  Reasons for this include the following:
  • Being non-PCI compliant
  • Being vulnerable to virus and malware attacks (potential loss and/or compromise of data)
  • POS software may no longer be supported if using Windows 7
  • Peripherals like receipt printers, payment terminals, scales, customer displays, etc may no longer be supported
  • Your point of sale Partner/VAR/Dealer/Reseller will no longer assist you
You may want to take this opportunity to evaluate which point of sale software program to use and see if it is time to make a switch to newer point of sale software as you will likely already be investing in new computers. Keep in mind that the only way to by-pass this would be to use stand alone payment terminals and computers that have no internet access.

Questions or need some advice? Please contact me at kevinantosh@gmail.com or 208-340-5632.

Thursday, August 15, 2019

Liquor Store Operatiosn Crash Course

Wanted to say thanks to the folks at WestSide Liquor in Waite Park, MN for today's crash course in liquor store operations.  It was a very eye opening experience and helped me understand what challenges liquor store retailers are facing (even beyond what the point of sale system can help with)!





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Curious to have me come onsite to learn more about your retail operation? You can reach me at 208-340-5632 or kevinantosh@gmail.com for more information.

Wednesday, August 14, 2019

News Flash: Important Retail Management Hero (RMH) Upcoming Price Changes

I wanted to pass along some VERY important information regarding the pricing for the Retail Management Hero (RMH) Point of Sale software. this includes information on the Microsoft RMS to RMH discount schemes.
  1. Effective Immediately: RMH iPOS license prices are now $495/each instead of $695/each.
  2. Effective August 1st. 2019: RMH Base license price will be $1300. Additional lane and manager licence pricing will remain the same.
  3. Effective August 1st, 2019: Payment Processing through RMH will carry a $7/month per lane charge to new users or users who let their annual maintenance lapse. This will not apply to users who do not process payments via RMH.
  4. Effective October 1st, 2019: Microsoft RMS users who wish to migrate to RMH will only receive a 50% RMH license discount if current on RMS maintenance. The discount will be reduced to 20% for RMS users who are lapsed on maintenance.
  5. Effective April 1st, 2020: All RMS license discounts end. There will be no RMH license discount available to RMS users.
For more details, please contact me at kevinantosh@gmail.com or 208-340-5632.

Tuesday, August 6, 2019

T Minus Less Than1 (or 2) Years to RMS End of Extended Support

OK retailers, we are just over one year away from the end of extended support for the Microsoft Dynamics RMS point of sale software.  Two years if you are current on annual software maintenance.  July 2020 and July 2021 are the key dates to remember.

Many of you have been asking me what will and what won't happen on these days. Here is a summary:

What will happen:
  • All support from Microsoft will end
  • No new feature packs, updates, hot fixes, etc (although we have not seen anything for a couple of years anyway)
  • No ability to add new licenses
  • No ability to activate licenses whether new or existing (if you replace a computer, you will not be able to activate the RMS POS module)
  • Support will be limited as Dynamics RMS Partners/VAR's/Dealers/Resellers will only have their own internal resources
What will not happen:
  • RMS will magically stop working
  • You will lose all your data (assuming that you are backing everything up daily)
What we don't know just yet:
  • Will support for payment processing cease since the software will likely no longer meet compliance with the payment processing industry?
  • Will support for the various RMS plug in's and add on's end?
  • Will the license swap program end for Retail Management Hero (yes it will! More information coming soon as this will end in 2020!)
  • Will RMS be compatible with newer versions of Windows and SQL Server?
  • How many current companies supporting RMS will continue to support RMS past 2020/2021?
Summary of what other retailers who use the Microsoft Dynamics RMS point of sale software are doing regarding the end of life/end of support dates for RMS:

What should you do?

Have a plan to replace RMS before the deadline so you are not scrambling at the last minute. I've worked with many retailers to help them migrate to Retail Management Hero or Cloud Retailer over the last year.  If you truly want to hang on to RMS past 2020/2021, then be sure that you are backing up your data and that you have a contingency plan in place should RMS stop working.

Each retailer is different, and I have worked with well over 2000 of you since the late 1990's. Please contact me at kevinantosh@gmail.com or 208-340-5632 for some personalized advice.

Tuesday, July 30, 2019

Still using Windows 7 with POS Software? What you need to know about Jan 14th, 2020

If you happen to still be using Windows 7 on your point of sale computers, it is important to note that all support for Windows 7 will end on January 14th, 2020. What does this mean? Basically, you will be using an un-supported operating system and will most likely need to upgrade to Windows 10 (and may need to upgrade your computers as well).  Reasons for this include the following:
  • Being non-PCI compliant
  • Being vulnerable to virus and malware attacks (potential loss and/or compromise of data)
  • POS software may no longer be supported if using Windows 7
  • Peripherals like receipt printers, payment terminals, scales, customer displays, etc may no longer be supported
  • Your point of sale Partner/VAR/Dealer/Reseller will no longer assist you
You may want to take this opportunity to evaluate which point of sale software program to use and see if it is time to make a switch to newer point of sale software as you will likely already be investing in new computers. Keep in mind that the only way to by-pass this would be to use stand alone payment terminals and computers that have no internet access.

Questions or need some advice? Please contact me at kevinantosh@gmail.com or 208-340-5632.

Tuesday, July 23, 2019

August 1st 2019 Deadline to Replace PAX MT30 Payment Terminals

Wanted to share a note that First Data has communicated to us that retailers can no longer use the PAX MT 30 payment terminals as of August 1st, 2019.  A good replacement option is the PAX S300.

I suspect that other processors like TSYS, Heartland, etc will soon follow suit and set a deadline for PAX MT 30 payment terminals to be replaced.

This is due to PAX no longer offering compliance updates for the PAX MT30 payment terminals.

If you are using the PAX MT30,  be sure to contact your credit card/merchant services salesperson for options.

Tuesday, July 16, 2019

Is Total Wine Effecting Your Liquor Store Revenue?

Slightly different request today. I've been reading about the effects that Total Wine has been having on independently owned liquor stores. If you own or manage a liquor store, and have any insights that you would like to share, please contact me at kevinantosh@gmail.com or 208-340-5632.

None of your information will be shared as this is for research only. I also have a conceptual data analytics product to share with you to see if you would see it a viable marketing tool to increase revenue and compete against Total Wine.

Again - no sales pitches - just some honest feedback.

Wednesday, July 10, 2019

News Flash: Important Retail Management Hero (RMH) Upcoming Price Changes

I wanted to pass along some VERY important information regarding the pricing for the Retail Management Hero (RMH) Point of Sale software. this includes information on the Microsoft RMS to RMH discount schemes.
  1. Effective Immediately: RMH iPOS license prices are now $495/each instead of $695/each.
  2. Effective August 1st. 2019: RMH Base license price will be $1300. Additional lane and manager licence pricing will remain the same.
  3. Effective August 1st, 2019: Payment Processing through RMH will carry a $7/month per lane charge to new users or users who let their annual maintenance lapse. This will not apply to users who do not process payments via RMH.
  4. Effective October 1st, 2019: Microsoft RMS users who wish to migrate to RMH will only receive a 50% RMH license discount if current on RMS maintenance. The discount will be reduced to 20% for RMS users who are lapsed on maintenance.
  5. Effective April 1st, 2020: All RMS license discounts end. There will be no RMH license discount available to RMS users.
For more details, please contact me at kevinantosh@gmail.com or 208-340-5632.

Wednesday, July 3, 2019

Latest Post from the NCR CounterPoint Users Forum

POSTINGS FROM OUR FREE  

Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the
 Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.
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That's the response to our NCR Counterpoint® User's query about upgrading to 8.5 and is it okay to run the LAN and Client on the same server. 
 
Read all about it (and add your thoughts), at Posting #3848, "Installing CP server and client on same server."         
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(Click the Links below and stay up-to-date on these posts from fellow CP-Users!)
 
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If you are trying to connect to our Forum and get an Error 404 Message, change the 50.87.144.104  IP Address in the link to cpuser.org and the link will work.
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4.)  Buy Your POS Supplies From Us - 10% First Order Discount!
Thermal Receipt Paper:
$71.10/case of 50 Rolls!  Free Shipping!
*  3 1/8 Inch x 230 Feet (for Epson, Bixolon, etc.)    
*  Free Shipping!
*  That's 61.8 cents per 100 Feet!  
*  Call or E-Mail Us Today!
Plus Save 10% on Labels, Tags, & Ribbons!
~~~~~~~~~~~~~~~~~~~~~~   
~~~~~~~~~~~~~~~~~~~~~~  
Questions???  Call or E-mail us!  
Counterpoint Users Group 
 
Gordon Gelrod, Owner 
 
Toll-Free:  (888) 434-0844 
 
E-mail:  Gordon@cpuser.org 
Website:  www.cpuser.org 
 
LinkedIn:  www.linkedin.com/in/cpuser   
~~~~~~~~~~~~~~~~~~~~~~~~~ 
~~~~~~~~~~~~~~~~~~~~~~~~~ 
        
 
CPUSER.ORG® and Counterpoint Users Group provide independent technical support services and information specifically for users of COUNTERPOINT® point of sale systems.
 
COUNTERPOINT® is a registered trademark of CheckPoint Systems, Inc. and a licensed trademark property of NCR Corporation (formerly licensed by Radiant Systems, Inc. and by Synchronics, Inc.
 
CPUSER.ORG® is a registered trademark of Counterpoint Users Group.
 
CheckPoint Systems, Inc. and NCR Corporation neither endorse nor have any affiliation with CPUSER.ORG® or Counterpoint Users Group.

Wednesday, June 19, 2019

Welcome to Some New Retailers!

A quick welcome to the following retailers who recently signed on with RITE, and myself, over the last month:
  • Luna Rosa Winery in Nevada - conversion from RMS to RMH with Card Defender
  • Blakes Hardware in California - Card Defender for RMS
  • Pets Warehouse in Washington State- switching to RITE for RMH support
  • Bandanna Running in Idaho - conversion from RMS to Cloud Retailer 
  • Mary Janes House of Glass in Oregon and Washington State - RITE Maintenance Agreement
On behalf of the entire team, we look forward to working with all of you! If you are interested in learning more about we can offer, please contact me at kevina@rite.us or 208-994-9404.


Tuesday, June 11, 2019

T Minus 1 (or 2) Years to RMS End of Extended Support

OK retailers, we are just over one year away from the end of extended support for the Microsoft Dynamics RMS point of sale software.  Two years if you are current on annual software maintenance.  July 2020 and July 2021 are the key dates to remember.

Many of you have been asking me what will and what won't happen on these days. Here is a summary:

What will happen:
  • All support from Microsoft will end
  • No new feature packs, updates, hot fixes, etc (although we have not seen anything for a couple of years anyway)
  • No ability to add new licenses
  • No ability to activate licenses whether new or existing (if you replace a computer, you will not be able to activate the RMS POS module)
  • Support will be limited as Dynamics RMS Partners/VAR's/Dealers/Resellers will only have their own internal resources
What will not happen:
  • RMS will magically stop working
  • You will lose all your data (assuming that you are backing everything up daily)
What we don't know just yet:
  • Will support for payment processing cease since the software will likely no longer meet compliance with the payment processing industry?
  • Will support for the various RMS plug in's and add on's end?
  • Will the license swap program end for Retail Management Hero (yes it will! More information coming soon as this will end in 2020!)
  • Will RMS be compatible with newer versions of Windows and SQL Server?
  • How many current companies supporting RMS will continue to support RMS past 2020/2021?
Summary of what other retailers who use the Microsoft Dynamics RMS point of sale software are doing regarding the end of life/end of support dates for RMS:

What should you do?

Have a plan to replace RMS before the deadline so you are not scrambling at the last minute. I've worked with many retailers to help them migrate to Retail Management Hero or Cloud Retailer over the last year.  If you truly want to hang on to RMS past 2020/2021, then be sure that you are backing up your data and that you have a contingency plan in place should RMS stop working.

Each retailer is different, and I have worked with well over 2000 of you since the late 1990's. Please contact me at kevinantosh@gmail.com or 208-340-5632 for some personalized advice.

Wednesday, May 22, 2019

Latest Posts from the Un-Official NCR CounterPoint Forum

POSTINGS FROM OUR FREE  

Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the
 Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.
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That is the sentiment from this Counterpoint® SQL user who lists the issues they are battling after their upgrade.   
 
See the gory details (and two good things that happened) at Posting #3803, "Upgrade to 8.5.6 Ticket History/Other Issues."      
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(Click the Links below and stay up-to-date on these posts from fellow CP-Users!)
 
**********
~~~~~~~~~~~~~~~~~~~~~~   
~~~~~~~~~~~~~~~~~~~~~~
3.)  HostGator Error 404:  Page Not Found: 
 
If you are trying to connect to our Forum and get an Error 404 Message, change the 50.87.144.104  IP Address in the link to cpuser.org and the link will work.  
~~~~~~~~~~~~~~~~~~~~~~   
~~~~~~~~~~~~~~~~~~~~~~
4.)  10% First Order Discount!
Thermal Receipt Paper:
$71.10/case of 50 Rolls!  Free Shipping!
*  3 1/8 Inch x 230 Feet (for Epson, Bixolon, etc.)    
*  Free Shipping!
*  That's 61.8 cents per 100 Feet!  
*  Call or E-Mail Us Today!
Plus Save 10% on Labels, Tags, & Ribbons!
~~~~~~~~~~~~~~~~~~~~~~   
~~~~~~~~~~~~~~~~~~~~~~  
Questions???  Call or E-mail us!  
Counterpoint Users Group 
 
Gordon Gelrod, Owner 
 
Toll-Free:  (888) 434-0844 
 
E-mail:  Gordon@cpuser.org 
Website:  www.cpuser.org 
 
LinkedIn:  www.linkedin.com/in/cpuser   
~~~~~~~~~~~~~~~~~~~~~~~~~ 
~~~~~~~~~~~~~~~~~~~~~~~~~
        
 
CPUSER.ORG® and Counterpoint Users Group provide independent technical support services and information specifically for users of COUNTERPOINT® point of sale systems.
 
COUNTERPOINT® is a registered trademark of CheckPoint Systems, Inc. and a licensed trademark property of NCR Corporation (formerly licensed by Radiant Systems, Inc. and by Synchronics, Inc.
 
CPUSER.ORG® is a registered trademark of Counterpoint Users Group.
 
CheckPoint Systems, Inc. and NCR Corporation neither endorse nor have any affiliation with CPUSER.ORG® or Counterpoint Users Group.

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Wednesday, May 15, 2019

RITE RMS Profit Checker Video Overview

A very brief video showing how the RITE Profit Checker plug in works with the Microsoft Dynamics RMS point of sale software. Pricing starts at $349.



For more information, please contact me at kevinantosh@gmail.com or 208-340-5632

Tuesday, May 7, 2019

Retail Management Hero Feedback from Retailers & Resellers

Over the last 2 months I have been involved in the deployment of Retail Management Hero (RMH) to 5 different retailers across the US. These are all specialty retail stores with between 1 and 3 check out lanes. Each store uses name brand computers, receipt printers, cash drawers, etc. None of the stores use any special add-ons for RMH like e-commerce/shopping carts.

Overall the feedback has been positive. Time was spent during the pre-sales process to ensure that the retailers knew some of the limitations within RMH when it comes to reporting and credit card processing.  About the only issues that came up was needing to upgrade SQL server for 2 of the 5 customers and error messages when trying to edit purchase orders (which appears to have been corrected by upgrading to SQL 2014).

However, I was contacted by four retailers who went from RMS to RMH in 2018 and are both searching for a POS system to replace RMH. Main issues are the following:
  1. Having to pay for bug fixes (labor for re-installing RMH)
  2. General slowness of RMH (RMH is not like RMS speed-wise but is similar to other POS programs)
  3. Lack of drill down capabilities in Reports
  4. Lack of ability to add a new item at POS screen
  5. Poor reseller / VAR / Dealer support (these are Positive Technology and EZB Solutions customers)
I've also had 3 different RMH Partners/Resellers contact me via phone. Combined, they have installed around a dozen RMH systems over the last 4 months. These resellers have also provided positive overall feedback on RMH.

This is making me feel somewhat better about RMH as a solution for new retailers as well as retailers using the Microsoft Dynamics RMS point of sale software. I will continue to keep in touch with these retailers and pass along feedback as time allows.

If you would like more information, please contact me at kevinantosh@gmail.com or 208-340-5632.


Wednesday, May 1, 2019

New from RITE: Have your own dedicated support tech!

Details on a new support offering from RITE

Dedicated Tech Pricing
Would you like to have a dedicated technical point of contact at RITE? With standard support, you work with our entire team, with dedicated support you’ll have a single technical point of contact on our level 2 technical team, on an ongoing basis.

Silver - $1,499 per month
Up to 15 hours of service per month. Any unused services will rollover to the next month and expire if not used in the next month. Services rendered in excess of the base 15 hours services are charged at a rate of $96 per hour. Your point of contact will have no more than 2 other dedicated customers.

Gold - $5,999 per month
Up to 60 hours of service per month. Any unused services will rollover to the next month and expire if not used in the next month. Services rendered in excess of the base 60 hours services are charged at a rate of 94 per hour. Your point of contact will have no other dedicated customers – you will be their highest priority, always.

*First and last month of service required to be paid at the beginning of contact.

For more information, please contact RITE at sales@rite.us or 888-267-7483

Wednesday, April 17, 2019

Welcome to Some New Retailers

A quick welcome to some retailers that have chosen to work with myself over the last couple of months:

  • Riverside Box in Arkansas: upgrade from Microsoft RMS to Retail Management Hero
  • Mastex in Texas: upgrade from Microsoft RMS to Retail Management Hero
  • NovoTex in Texas: upgrade from Microsoft RMS to Retail Management Hero
  • Alexander Davis Men's Clothing in Idaho: upgrade from Microsoft RMS to Cloud Retailer
Welcome to the family!

As always, you can reach me at kevinantosh@gmail.com or 208-340-5632 with any retail point of sale questions.




Friday, April 5, 2019

20th Anniversary in the POS Industry

So, after spending several years in retail and restaurant management, I moved to Idaho and joined a little cash register company called RVP Business Systems in April 1999.

From the days of working from a hallway to a bathroom furiously making sets of QuickSell 2000 demo disks (not CD's - actual 3.5" floppies - high density even!) to the cloud based solutions of today, a lot has changed.

But a lot hasn't changed:
  • Successful retailers know their customers and their products 
  • Successful retailers know how to use technology without having technology use them
  • Successful retailers see technology as an investment and expect a return on their investment
  • Successful point of sale dealers, partners, VAR's and resellers know retail & know how to help customers increase revenue and reduce labor costs to compete 
  • A high percentage of retailers still place a high value on face to face conversations (thus why I travel 110+ days each year)
  • The credit card companies are always looking for ways to raise rates and come up with new requirements to sell more hardware
  • POS companies come and go no matter how big or how small they are
  • The price for QuickSell 2000 was around $999 when it first came out - the price for Microsoft RMS held steady at $1190 throughout the years - not bad when factoring for inflation.
  • A complete POS system for a small retailer in 1999 sold for $2995 plus shipping. In 2019, you can get a complete POS system for around $5000. Again, not bad when factoring for inflation.
  • The Epson TMT88 is still an awesome receipt printer
  • I still can't stand merchant services companies/credit card processors due to how many times they interrupted my day when I worked in retail and restaurant management. However, I have found some good eggs out there like Gravity Payments and certain reps at TSYS, First Data, and Heartland. The bad eggs keep changing their names (or merging) but not their reputation (I'm talking about you WorldPay and Cayan!)
What will the next 20 years bring?  Pass along comments and questions to me at kevinantosh@gmail.com or 208-340-5632.

Tuesday, March 26, 2019

Retail Management Hero: Retailer Feedback

As many of you know, I worked with several retailers in 2018 to upgrade them from the Microsoft Dynamics RMS point of sale software to the Retail Management Hero (RMH) software. Because of feedback from these retailers, I've held off on any further RMH projects until now.  I'm involved with 3 retailers who are currently in the midst of upgrading from RMS to RMH and will report back on their feedback within the next 45 - 60 days.

If you need feedback sooner, please contact me at kevinantosh@gmail.com or 208-340-5632. Thanks!

Friday, March 1, 2019

Latest NCR CounterPoint Forum Posts

POSTINGS FROM OUR FREE  

Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the
 Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.
~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~
That's the exclamation from this NCR Counterpoint® User who's been getting quite a response from his questions about tracking inventory within his three-store operation.
   
Four CP-users have chimed-in so far, so see all the specifics at Posting #3718, "Multiple Location Question."     
~~~~~~~~~~~~~~~~~~~~~~   
~~~~~~~~~~~~~~~~~~~~~~
(Click the Links below and stay up-to-date on these posts from fellow CP-Users!)
 

~~~~~~~~~~~~~~~~~~~~~~   
~~~~~~~~~~~~~~~~~~~~~~
3.)  HostGator Error 404:  Page Not Found: 
 
If you are trying to connect to our Forum and get an Error 404 Message, change the 50.87.144.104  IP Address in the link to cpuser.org and the link will work.  
~~~~~~~~~~~~~~~~~~~~~~   
~~~~~~~~~~~~~~~~~~~~~~
4.)  10% First Order Discount!
$71.10 / Case of 50 Rolls!  Free Shipping!
*  3 1/8 Inch x 230 Feet (for Epson, Bixolon, etc.)    
*  Free Shipping!
*  That's 61.8 cents per 100 Feet!  
*  Call or E-Mail Us Today!
Plus Save 10% on Labels, Tags, & Ribbons!
~~~~~~~~~~~~~~~~~~~~~~   
~~~~~~~~~~~~~~~~~~~~~~  
Questions???  Call or E-mail us!  
Counterpoint Users Group 
 
Gordon Gelrod, Owner 
 
Toll-Free:  (888) 434-0844 
 
E-mail:  Gordon@cpuser.org 
Website:  www.cpuser.org 
 
LinkedIn:  www.linkedin.com/in/cpuser   
~~~~~~~~~~~~~~~~~~~~~~~~~ 
~~~~~~~~~~~~~~~~~~~~~~~~~
        
 
CPUSER.ORG® and Counterpoint Users Group provide independent technical support services and information specifically for users of COUNTERPOINT® point of sale systems.
 
COUNTERPOINT® is a registered trademark of CheckPoint Systems, Inc. and a licensed trademark property of NCR Corporation (formerly licensed by Radiant Systems, Inc. and by Synchronics, Inc.
 
CPUSER.ORG® is a registered trademark of Counterpoint Users Group.
 
CheckPoint Systems, Inc. and NCR Corporation neither endorse nor have any affiliation with CPUSER.ORG® or Counterpoint Users Group.

~~~~~~~~~~~~~~~~~~~~~~~~~ 
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