Wednesday, May 22, 2019

Latest Posts from the Un-Official NCR CounterPoint Forum


Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the
 Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.
That is the sentiment from this Counterpoint® SQL user who lists the issues they are battling after their upgrade.   
See the gory details (and two good things that happened) at Posting #3803, "Upgrade to 8.5.6 Ticket History/Other Issues."      
(Click the Links below and stay up-to-date on these posts from fellow CP-Users!)
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Wednesday, May 15, 2019

RITE RMS Profit Checker Video Overview

A very brief video showing how the RITE Profit Checker plug in works with the Microsoft Dynamics RMS point of sale software. Pricing starts at $349.

For more information, please contact me at or 208-340-5632

Tuesday, May 7, 2019

Retail Management Hero Feedback from Retailers & Resellers

Over the last 2 months I have been involved in the deployment of Retail Management Hero (RMH) to 5 different retailers across the US. These are all specialty retail stores with between 1 and 3 check out lanes. Each store uses name brand computers, receipt printers, cash drawers, etc. None of the stores use any special add-ons for RMH like e-commerce/shopping carts.

Overall the feedback has been positive. Time was spent during the pre-sales process to ensure that the retailers knew some of the limitations within RMH when it comes to reporting and credit card processing.  About the only issues that came up was needing to upgrade SQL server for 2 of the 5 customers and error messages when trying to edit purchase orders (which appears to have been corrected by upgrading to SQL 2014).

However, I was contacted by four retailers who went from RMS to RMH in 2018 and are both searching for a POS system to replace RMH. Main issues are the following:
  1. Having to pay for bug fixes (labor for re-installing RMH)
  2. General slowness of RMH (RMH is not like RMS speed-wise but is similar to other POS programs)
  3. Lack of drill down capabilities in Reports
  4. Lack of ability to add a new item at POS screen
  5. Poor reseller / VAR / Dealer support (these are Positive Technology and EZB Solutions customers)
I've also had 3 different RMH Partners/Resellers contact me via phone. Combined, they have installed around a dozen RMH systems over the last 4 months. These resellers have also provided positive overall feedback on RMH.

This is making me feel somewhat better about RMH as a solution for new retailers as well as retailers using the Microsoft Dynamics RMS point of sale software. I will continue to keep in touch with these retailers and pass along feedback as time allows.

If you would like more information, please contact me at or 208-340-5632.

Wednesday, May 1, 2019

New from RITE: Have your own dedicated support tech!

Details on a new support offering from RITE

Dedicated Tech Pricing
Would you like to have a dedicated technical point of contact at RITE? With standard support, you work with our entire team, with dedicated support you’ll have a single technical point of contact on our level 2 technical team, on an ongoing basis.

Silver - $1,499 per month
Up to 15 hours of service per month. Any unused services will rollover to the next month and expire if not used in the next month. Services rendered in excess of the base 15 hours services are charged at a rate of $96 per hour. Your point of contact will have no more than 2 other dedicated customers.

Gold - $5,999 per month
Up to 60 hours of service per month. Any unused services will rollover to the next month and expire if not used in the next month. Services rendered in excess of the base 60 hours services are charged at a rate of 94 per hour. Your point of contact will have no other dedicated customers – you will be their highest priority, always.

*First and last month of service required to be paid at the beginning of contact.

For more information, please contact RITE at or 888-267-7483