Update July 2016, Retail Management Hero (RMS version 3.X) demo and overview: http://retailpospondering.blogspot.com/2016/07/new-version-of-rmsretail-management.html
Updated information on Retail Management Hero as a direct replacement for RMS as of December 3rd, 2015: http://retailpospondering.blogspot.com/2015/12/updated-information-on-new-retail.html
New video discussing options for Dynamics RMS and HQ users as of December 5th, 2015: https://www.youtube.com/watch?v=evVWS7dj0Bs
Update August 8th, 2015: Blog post and video covering all the options available for RMS users related to EMV: http://retailpospondering.blogspot.com/2015/06/options-for-microsoft-dynamics-rms-and.html
Updated information on the upcoming Retail Management Hero Software (or what I am coining "RMS 3.0 for 2015 and beyond") can be found here: http://retailpospondering.blogspot.com/2015/06/new-option-for-rmshq-users-retail.html
Update January 1st, 2015:
Based on recent conversations with Microsoft and Retail Realm, use of EMV hardware with Microsoft Dynamics RMS Store Operations and HQ will only be available via third party software add-ons (subject to change of course). While this does provide a way for RMS/HQ users to comply with the EMV liability shift, it also means that you will need to pay to use the third party EMV software.
Of course, RMS and HQ are end of life so it make more sense to start planning to replace RMS/HQ with a new point of sale program.
Confused? Contact me for free and unbiased advice.
Since I have been receiving multiple calls and emails related to Microsoft Dynamics Retail Management Systems Store Operations (RMS) and Headquarters (HQ), I wanted to pass along some updates based on what I know so far related to RMS and HQ 'end of life' as well as EMV compatibility.
First, on EMV compatibility:
A forum response from a Microsoft Representative states that there are no plans to upgrade RMS to work with EMV hardware. However, there is a good chance that a third party will step in and offer some sort of add-on so RMS users can use EMV hardware. I have heard of some third party RMS EMV apps becoming available but they take a percentage of each transaction.
It is starting to look like RMS and HQ users need to start looking at other options as I question whether it makes sense to invest in a point of sale product whose end of sales and mainstream support date is July of 2016.
Which brings up another possibility related to RMS and HQ:
Given the sheer number of users, as well as all the companies that sell RMS and HQ or offer various enhancements for RMS and HQ, I am hopeful that someone might acquire the rights to coding and database design for RMS and HQ. I have not heard anything but it seems really strange that a point of sale program used by 40,000+ stores would just be completely retired.
Like I said, I've not heard anything yet but a companies like Retail Realm and New West Technologies stand to loose a lot of revenue if RMS and HQ are retired.
The upside (if a company acquired the rights to RMS and HQ) would be an extremely large existing user base - the downside is that a lot of RMS and HQ users are pretty upset with Microsoft and already making plans to switch to different point of sale programs before October of 2015. And I don't just mean small single stores but stores with hundreds of locations in the US.
So - anyone interested? Of course, Microsoft may not be interested in selling the coding and database information for RMS and HQ so this could be a mute point in the end...
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