Monday, December 24, 2018

Final Thoughts on 2018 and Looking Ahead to 2019

Baring any major news, this will be my final post for 2018.  Some reflections on 2018 and thoughts looking at 2019:
  • No shortage of POS software programs on the market presently with over 200 to choose from
  • 40% of you are looking for on premise solutions and 60% of you are searching for cloud based solutions. You both have options to match what works best for you.
  • You have options to choose from that fit your budget and style of payment preferences. Plus, in 90% of the examples that I have run, the costs are nearly the same over a 5 to 7 year period whether you choose subscription style pricing or "buy it and own it" style pricing.
  • Don't believe the hype that you need all sorts of apps and tools to predict customer purchase habits, send out texts as customers enter the store, and other related analytical data tools. While these are great tools for the right type of retailer, I've been onsite with the owners of over 400 specialty retail stores in 2018 and having a successful retail business is based on the core fundamentals that we all learned ages ago:
    • Know your products
    • Know your top customers
    • Know your financials
    • Know how to use technology but don't let technology use you
    • Don't jump on the latest technology trends but do experiment and measure the results at a low investment point
    • Scale your business to what makes you happy and comfortable (and what you can handle financially and time-wise). 
  • Microsoft Dynamics RMS (and HQ) Users: You only a have another 2-3 years to figure out what to do - whether you invest in upgraded payment processing technology, upgrade to RMH/Cloud Retailer/D365, start from scratch with a new POS system, put in Card Defender, or even do nothing - the clock is ticking. Start making plans now and then have a backup plan in case the original plan falls apart.
  • Be prepared for support to end on Windows 7 and whether you can migrate to Windows 10
  • Be prepared for more changed in the payment processing industry and what hardware can be used (especially for anyone using those USB mag stripe readers)
  • Be prepared for recession in late 2019 or early 2020. All economic indicators are headed that way. Be ready to keep your business right-sized to survive a potential economic downturn. How this effects your investments in retail technology like POS systems, will have to be evaluated on a case by case basis. I've been through many recessions and they have been very busy times for me as retailers make very calculated decisions during economic downturns.  
  • Let me know if I can help in person or via phone - I travel all across the US and can also make dedicated trips when all or part of my travel expenses are covered (which 7 retail chains did in 2018).
  • And most importantly:
The Birth of Jesus Christ
18 Now the birth of Jesus Christ[a] took place in this way. When his mother Mary had been betrothed[b] to Joseph, before they came together she was found to be with child from the Holy Spirit. 19 And her husband Joseph, being a just man and unwilling to put her to shame, resolved to divorce her quietly. 20 But as he considered these things, behold, an angel of the Lord appeared to him in a dream, saying, “Joseph, son of David, do not fear to take Mary as your wife, for that which is conceived in her is from the Holy Spirit. 21 She will bear a son, and you shall call his name Jesus, for he will save his people from their sins.” 22 All this took place to fulfill what the Lord had spoken by the prophet:
23 “Behold, the virgin shall conceive and bear a son,
    and they shall call his name Immanuel”
(which means, God with us). 24 When Joseph woke from sleep, he did as the angel of the Lord commanded him: he took his wife, 25 but knew her not until she had given birth to a son. And he called his name Jesus.

Tuesday, December 18, 2018

Updates on Retail Management Hero Central

Fresh off of a webinar regarding the status of the Retail Management Hero (RMH) Central software designed for retailers with more than one location, here are some updates to pass along:

  • 50 partners have been trained world wide to sell and support RMH Central
  • Uses background services to sync data between store and central HQ (no worksheet required, looks for changes and syncs automatically)
  • Near real time data sync
  • Can have store specific customers (customer record doesn't have be stored at all the stores)
  • Can return products at a store that is not the same store as the original purchase
  • Global customer loyalty program included
  • Global voucher (gift card/gift certificate) included
  • Very simple and straightforward inventory transfer abilities in near real time 
  • Regional suppliers
At this time, no release date information on RMH Central was shared. My best guess is that we are looking at very late 2019 or early 2020 before RMH Central will be stable and deploy-able.

Please let me know if you have any questions on RMH Central by contacting me at kevinantosh@gmail.com or 208-340-5632.

Tuesday, December 11, 2018

Sound Payments Review and Experience

I've been involved with the deployment of Sound Payments software and payment terminals at a 3 location retail chain that uses the Microsoft Dynamics RMS/HQ point of sale software. Some observations and feedback on Sounds Payments:
  • The costs are very low. There are no software costs and the monthly rental for the payment terminal is reasonable when compared to paying outright for a payment terminal (breakeven is around 24-36 months depending on the model of payment terminal used).
  • Upfront labor costs are high. To be honest, the only way for a reseller/VAR/dealer to make any money on a Sound Payments deal is via the upfront labor for installation. Plan on around $250 to $375 for installation labor per device and POS station.
  • Initial install for just one payment terminal took 14 business days due to errors being encountered and then having to figure out who to contact for support (RITE? Sound Payments? Retail Realm?).
  • Functionality appears to be what was promised: a semi integrated solution for Microsoft RMS.
  • There is a limitation on what receipt templates can be used - at this time, only the "stock" RMS receipt templates work with Sound Payments. This has caused some issues specific to any custom receipt information and custom receipt templates. We are investigating this as of 1/23/2019.
  • Long term use will have to be evaluated over the next 1-2 years
  • Sound Payments team was very helpful but did make some promises that took 3-4 weeks to be completely fulfilled.
  • Sound Payments was very communicative throughout the process which was much appreciated by all parties involved.
Would I work with Sound Payments again? Maybe as there has to be a source of revenue via upfront labor charges and/or the sale of something else to the retailer (or a long term opportunity). Another reason that my answer is "maybe" is that this is only one very recent install so there isn't much to go on when looking for long term results across multiple customers.

Have questions? You can reach me at 208-340-5632 or kevinantosh@gmail.com

Wednesday, November 28, 2018

New Customer Welcome!

Wanted to extend a warm welcome to the following retailers who recently signed on with myself and RITE for point of sale consulting, support, software and hardware:
  • Cessco - Oregon and Washington - Sound Payments for RMS HQ
  • Caldelara's Rest Supply - Texas - Card Defender for Microsoft RMS & Consulting
  • EZ Mart - Idaho - New POS Hardware
  • Bedrock Comics - Texas - Card Defender for an additional store location
  • Jason's Wine - 3 locations in California - Replacement of Microsoft RMS with Cloud Retailer
  • The Point - Texas - complete POS solution for a 7th store running Microsoft RMS and HQ
All of us are looking forward to working with you!

Interested in learning why these retailers choose myself and RITE?  You can reach me at kevina@rite.us or 208-994-9404.

Wednesday, November 21, 2018

Some Recent NCR CounterPoint Forum Posts


POSTINGS FROM OUR FREE  

Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the
 Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.
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Here's a NCR Counterpoint® SQL User who asks why one of his registers cannot click-on the Ship-To Date in touchscreen.      

Check-out Post # 3636, "Strange behavior on 1 register"   


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2.) Some CP-Users Get Help! / Some Need Help!
(Click the Links below and view the posts from fellow CP-Users!)



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3.)  HostGator Error 404:  Page Not Found: 

If you are trying to connect to our Forum and get an Error 404 Message, change the 50.87.144.104  IP Address in the link to cpuser.org and the link will work.  
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4.)  10% First Order Discount!
$71.10 / Case of 50 Rolls!  Free Shipping!

*  3 1/8 Inch x 230 Feet (for Epson, Bixolon, etc.)    
*  Free Shipping!
*  That's 61.8 cents per 100 Feet!  
*  Regular Price is $79.00/Case.

*  Call or E-Mail Us Today!
Plus Save 10% on Labels, Tags, & Ribbons!
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Questions???  Call or E-mail us!  
Counterpoint Users Group 

Gordon Gelrod, Owner 
 
Toll-Free:  (888) 434-0844 

E-mail:  Gordon@cpuser.org 
Website:  www.cpuser.org 
LinkedIn:  www.linkedin.com/in/cpuser   

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CPUSER.ORG® and Counterpoint Users Group provide independent technical support services and information specifically for users of COUNTERPOINT® point of sale systems.
COUNTERPOINT® is a registered trademark of CheckPoint Systems, Inc. and a licensed trademark property of NCR Corporation (formerly licensed by Radiant Systems, Inc. and by Synchronics, Inc.
CPUSER.ORG® is a registered trademark of Counterpoint Users Group.
CheckPoint Systems, Inc. and NCR Corporation neither endorse nor have any affiliation with CPUSER.ORG® or Counterpoint Users Group.

Wednesday, November 14, 2018

Point of Sale Systems for Marijuana Retailers in Ontario Oregon

So, the residents of Ontario, OR recently voted to legalize having marijuana retailers in their city.

Because I already have several customers in the Ontario, OR area, and I live only about 45 miles from Ontario, OR, I wanted to pass along a special offer for any marijuana retailers who are in need of a point of sale system for tracking inventory, transactions, and detailed state reporting.

The promotion will include free on site installation (normally $750 to $1500) plus a POS system that runs around $3000 to $6500 up front and $60/month.

To learn more, please contact me at 208-340-5632 or kevinantosh@gmail.com


Wednesday, November 7, 2018

What other Microsoft RMS/HQ Users are doing for RMS End of Life

NOTE: I am keeping this updated as we move through 2019 instead of creating a whole new blog post.

As 2018 quickly comes to a close, more and more retailers are contacting me for advice specific to the Microsoft Dynamics RMS / HQ point of sale software and the upcoming end of extended support dates.

7 of you have even paid my travel expenses in 2018 so I could come onsite to advise/consult/meet in person!

A summery of retailers that I've had in person or phone conversations with broken down by whether HQ is being used or not.

Not Using HQ (approx 400 439 single location stores that I have spoken with):
  • 106 of you have upgraded to Retail Management Hero or Cloud Retailer
  • 46 of you have replaced RMS with a different POS system (NCR CounterPoint SQL, Bindo, ShopKeep, LightSpeed, QuickBooks POS, and Clover appear to be the most popular)
  • 120 of you have moved to stand alone payment terminals and will stick with that for the next 2+ years
  • 120 132 of you have put in Card Defender and will stick with that for the next 2+ years 
  • The remaining retailers have put in other payment terminal solutions as provided by your merchant services company (eg. Shift 4) or have not communicated back to me what your plans are
Using HQ (approx 38 chains that I have met/spoken with over the last 24 months):
  1. 3 location chain: staying on RMS for now - will start exploring options in 2019
  2. 4 location chain: staying on RMS for now but will replace by Oct 2019. Looking at ERP or POS with built in accounting
  3. 8 location chain: still on RMS for now. Looking at options but nothing shared back to me.
  4. 4 location chain: staying on RMS and no plans to replace at this time
  5. 5 location chain: put in Card Defender. Will keep using RMS for another 2+ years
  6. 3 location chain: replaced RMS/HQ with SalesPad as they use Dynamics GP for accounting
  7. 18 location chain: started replacing RMS/HQ with Netsuite
  8. 9 location chain: started replacing RMS/HQ with Netsuite
  9. 50 location chain: replaced RMS and HQ with NCR CounterPoint - project has been halted for various reasons and they are now searching again for RMS replacement options
  10. 2 location chain: staying on RMS for another 2+ years
  11. 38 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020
  12. 8 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020
  13. 5 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020
  14. 4 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020
  15. 14 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020
  16. 18 location chain: just starting to evaluate options as of late 2018
  17. 3 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020
  18. 6 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020 Put in Cloud Retailer with Card Defender at all locations.
  19. 297 location franchise (technically not using HQ) - put in Card Defender, likely moving to Epicore in 2020
  20. 2 location chain: staying RMS for the time being - looking at Card Defender and updating some hardware
  21. 3 location chain: Replacing RMS/HQ with Cloud Retailer and Card Defender
  22. 7 location chain: staying on RMS/HQ for now but recently implemented Card Defender at all locations
  23. 5 location chain: initiated process to start putting in Netsuite per a franchise agreement.
  24. 16 location chain: just starting the process to look at RMS/HQ replacement options
  25. 2 location chain: replaced RMS with Retail Management Hero
  26. 2 location chain: putting in Cloud Retailer now for deployment in late 2019
  27. 16 location chain: putting in Cloud Retailer now for deployment in late 2019
  28. 34 location chain: exploring options like Cloud Retailer for deployment in 2019 or 2020
  29. 18 location chain: exploring options via an RFI to replace RMS/HQ in late 2020
  30. 8 location chain: put out an RFI in 1/2019 for RMS/HQ replacement options and still evaluating as of 6/2019.
  31. 40 location chain in Oregon: just now starting to look at RMS replacement options - very interested in Retail Management Hero but see no replacement for HQ yet and the Retail Management Hero discounts end April 2020.
  32. 45 location chain in Illinois: just now starting to look at RMS replacement options - very interested in Retail Management Hero but see no replacement for HQ yet and the Retail Management Hero discounts end April 2020.
  33. 34 location chain in Ohio: Renewing their maintenance program for RMS/HQ support with RITE. Very honestly told me that there is nothing on the market that matches their size of retail operation that isn't super expensive. They are looking at the Cloud Retailer option as well.
  34. 19 location chain in California: just starting their search for RMS replacement options.
I have 5 other chains (with 3 to 5 stores each) that I've spoken with but have not been keeping me updated on their plans.

(Disclaimer: Microsoft RMS will not magically stop working come July of 2020 or July of 2021 but it will become more difficult to support over time as technology changes. We have 11 support techs and will keep supporting RMS/HQ as along as feasibly possible)

RMS Issues/Motivation to Change
  1. End of support for Windows 7
  2. End of support for Microsoft RMS
  3. Pressure / additional fees from merchant services provider for using an outdated POS system
  4. End of Retail Management Hero (RMH) licence discounts for Microsoft RMS users
  5. Lack of peripheral hardware support
Footnote on RMS Add-ons:
Some of you rely on various RMS add-on's like PoolCorp, ShipRush or the bike store and service modules from DRS for RMS. At this time, you can't move away from RMS without losing these add-on's. Initial indications are that many of these add-on's will work with some of the RMS replacement programs as we get closer to 2021 (subject to change of course).

If you would like to have an in-person or phone conversation about the future of the Microsoft Dynamics RMS point of sale software and advice specific to your retail business, please contact me at 208-340-5632 or kevinantosh@gmail.com.

Please do share this post/site with other retailers who are using RMS / HQ as well.



Wednesday, October 31, 2018

Does Leasing a POS System Make Sense?

Over the years I am asked from time to time whether it makes sense to lease a point of sale system versus making an outright purchase. Even the subscription style point of sale software programs may require new computer hardware that can run $3000 to $8000 for a typical retail store so you have to think about the following factors:
  1. What are the interest rates?
  2. Length of the lease?
  3. Are there potential tax write offs?
  4. Are you better off saving up for a POS system and making an outright purchase?
  5. Have you calculated a Return On Investment (ROI) based on putting in a new POS system?
  6. Have you created a budget for the POS system based on ROI?
  7. Who owns the equipment during the lease and at lease end?
  8. What about repairs for hardware before the lease is paid off?
  9. How much labor is part of the POS system? Some leasing companies put a cap on what percentage of the lease can be labor related.
It almost boils down to what works within your budget and mindset. Do you prefer to rent a house or lease a vehicle? Then leasing may be a good options for you.

Are you on a budget but see the value/ROI that a POS system offers?  Then leasing may be an option for you.

On the other hand, if you would rather not take on debt and prefer to own the equipment, then an outright purchase may be best for you.

Statistically, I have seen a decline in retailers wanting to lease equipment since around 2010. You have to look at your budget, future plans for growth, and similar factors like ROI to decide what is best for you and your business.

I would also caution against over buying. You need to stay within the same budget whether you lease or purchase outright.

Have questions on leasing versus buying a point of sale system? You can reach me at 208-340-5632 or kevinantosh@gmail.com for some general advice.


Wednesday, October 24, 2018

NCR CounterPoint Forum Posts

POSTINGS FROM OUR FREE  

Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the
 Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.
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This NCR Counterpoint® SQL User posts their CP-Partner advises Windows Server / SQL Server 2012 R2 for their CP-Server upgrade.  He then asks if he can use the 2016 versions instead.     
 
Some great feedback is given, so see another fine example of users-helping-users at Post #3622, "Server Upgrade." 
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2.) Some CP-Users Get Help! / Some Need Help!
(Click the Links below and view the posts from fellow CP-Users!)
 

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3.)  HostGator Error 404:  Page Not Found: 
 
If you are trying to connect to our Forum and get an Error 404 Message, change the 50.87.144.104  IP Address in the link to cpuser.org and the link will work.  
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4.)  10% First Order Discount!
$71.10 / Case of 50 Rolls!  Free Shipping!
*  3 1/8 Inch x 230 Feet (for Epson, Bixolon, etc.)    
*  Free Shipping!
*  That's 61.8 cents per 100 Feet!  
*  Regular Price is $79.00/Case.
*  Call or E-Mail Us Today!
Plus Save 10% on Labels, Tags, & Ribbons!
~~~~~~~~~~~~~~~~~~~~~~   
~~~~~~~~~~~~~~~~~~~~~~  
Questions???  Call or E-mail us!  
Counterpoint Users Group 
 
Gordon Gelrod, Owner 
 
Toll-Free:  (888) 434-0844 
 
E-mail:  Gordon@cpuser.org 
Website:  www.cpuser.org 
 
LinkedIn:  www.linkedin.com/in/cpuser   
~~~~~~~~~~~~~~~~~~~~~~~~~ 
~~~~~~~~~~~~~~~~~~~~~~~~~
        
 
CPUSER.ORG® and Counterpoint Users Group provide independent technical support services and information specifically for users of COUNTERPOINT® point of sale systems.
 
COUNTERPOINT® is a registered trademark of CheckPoint Systems, Inc. and a licensed trademark property of NCR Corporation (formerly licensed by Radiant Systems, Inc. and by Synchronics, Inc.
 
CPUSER.ORG® is a registered trademark of Counterpoint Users Group.
 
CheckPoint Systems, Inc. and NCR Corporation neither endorse nor have any affiliation with CPUSER.ORG® or Counterpoint Users Group.

Wednesday, October 17, 2018

Update on Meetings with Goodwill Stores and Retail POS Systems for Thrift Store

As many of you know, I've worked with multiple Goodwill stores over the last 12+ years specific to helping them source POS systems and/or selling and supporting their POS systems. Over the last couple of months, I've had the pleasure of meeting with a couple more Goodwills and wanted to share some feedback specific to what they are using, or moving to, when it comes to thrift store retail point of sale systems. My notes from the meetings are below:
  • Many are still using Microsoft Dynamics RMS/HQ as well as NCR CounterPoint (both of these programs have Goodwill/Thrift Store specific modifications like round up buttons and production tracking).
  • Budgets are still tight so many of you are holding on to current POS systems as long as possible.
  • When looking for a new, or replacement POS system, many of you are concerned about costs related to the replacement of existing hardware as well as aging servers.
  • Justification to spend money on a new POS system comes from newer features and functions, reducing costs specific to manual processes, and eliminating the need for expensive servers.
  • Your next POS system must handle the unique requirements of Goodwills but also be as automated as possible to eliminate cashier errors and cashier decision making for unique situations like double discounting.
  • The POS system must be easily trainable due to staff turn-over but also provide data needed by the organizations leadership.
  • On the solution side, we have eliminated all of the iPad systems like Shopkeep, Lavu, Revel, Clover, Silver and Bindo due to lack of depth and feature/functions. We've also eliminated Retail Management Hero since it is only (for now) a single store product. Possible solutions include: Staying with NCR CounterPoint, NetSuite, Dynamics 365, Lightspeed, and Cloud Retailer. We also discussed the pro's and con's of using a custom designed POS system and agreed that that was not a viable option as you would end up being a beta tester and could be orphaned if the programmer moved on to other projects (which I've seen happen a couple of times within Goodwill).
Those are just a few bullet points. If you are part of Goodwill, or a similar organization, I do offer unbiased consulting as well as the sales and service of POS systems designed for thrift stores.

Oh, and we are happy to provide RMS/HQ support as well (we have 10 support techs).

If I can help, the first step is a conversation via phone, email, or in person. Please contact me at 208-340-5632 or kevinantosh@gmail.com. As always, non-profit organizations enjoy a 10% discount off of any consulting fees and/or towards the cost of new software and hardware!

Wednesday, September 26, 2018

Monthly New Customer Welcome!

A heartfelt welcome to the following retailers who have selected myself, and RITE to provide retail point of sale consulting, software, hardware or support:

  • Super Lucky Wine and Spirits - Washington State - Card Defender for Microsoft RMS
  • Pet Adventure - Washington State - Card Defender for Microsoft RMS
  • Trinity River Kayak - Texas - Renewal of Maintenance / Business Re-Opening
Want to schedule time to discuss retail point of sale systems over the phone? You can schedule time with me via this link: https://calendly.com/kevina-2 . You can also call me at 208-340-5632 or email me at kevinantosh@gmail.com.

Wednesday, September 19, 2018

New Pricing Options for the Retail Management Hero (RMH) and RMH Central POS Software

***Information on new pricing for RMH as well as the phasing out of RMS user discounts can be found here: http://www.pospondering.com/2019/07/news-flash-important-retail-management.html***


Very important information related to the pricing scheme for Retail Management Hero (RMH) and RMH Central as well as the iPad version of RMH. be sure to note the effective dates as this may effect your decision related to upgrading from Microsoft Dynamics RMS to RMH. Please note that this is subject to change. Also note that subscription based pricing is listed below the pricing matrix as well (based on 12 month minimum commitment)

RMH, RMH Central & iPOS Pricing Scheme – New User
LicenseBefore Oct 1st 2017Oct 1st 2017 – March 31st 2018Starting April 1st 2018Notes
Base License: 1 POS + 2 Manager$1190 + $215$1250 + $225$1250 + $225“+ $XXX” is required first year software maintenance
POS 2 & Above$1190 + $215$900 + $162$900 + $162“+ $XXX” is required first year software maintenance
Manager 3 & Above$400 + $72SameSame“+ $XXX” is required first year software maintenance
iPOS for iPad$650 + $117SameSame“+ $XXX” is required first year software maintenance
RMH Central – User$72/yearSameSameExpected release Q1 2019
RMH Central – Store Connection$360/yearSameSameExpected release Q1 2019


RMH Pricing Scheme – Lapsed RMS Users
LicenseBefore Oct 1st 2017Oct 1st 2017 – March 31st, 2018Starting April 1st, 2018Notes
Base License: 1 POS + 2 Manager$250 + $215$500 + $225$875 + $225“+ $XXX” is required first year software maintenance
POS 2 & Above$250 + $215$360 + $162$630 + $162“+ $XXX” is required first year software maintenance
Manager 3 & Above$0 + $72$160+ $72$280 + $72“+ $XXX” is required first year software maintenance


RMH Pricing Scheme – Non Lapsed RMS Users
LicenseBefore Oct 1st 2017Oct 1st 2017 – March 31st, 2018Starting April 1st, 2018Notes
Base License: 1 POS + 2 Manager$0 + $215$0 + $225$0 + $225“+ $XXX” is required first year software maintenance
POS 2 & Above$0 + $215$0 + $162$0 + $162“+ $XXX” is required first year software maintenance
Manager 3 +$0.00SameSameUp to 10 manager licenses total

RMH Subscription (based on 12 month commitment)

$59/month per POS station which is $708/per 12 month period. The software will check to ensure that the subscription is paid.


Questions or need help? You can reach me at 208-340-5632 or kevinantosh@gmail.com

Monday, September 17, 2018

Calls and Emails from Retail Management Hero

Based on conversations with several retailers in the US, it appears that the folks at Retail Management Hero have been calling and emailing users about upgrading from the Microsoft Dynamics RMS point of sale software to the Retail Management Hero point of sale software. I appreciate that many of you have contacted me directly to confirm what options are available to you.

While I can not speak on behalf of Retail Management Hero, I am more than happy to assist you with validating whether upgrading to Retail Management Hero is a viable option for you. Over the last several months I have been onsite helping retailers upgrade to Retail Management Hero from RMS or have met onsite with retailers who recently installed Retail Management Hero.

The best way to reach me is at 208-340-5632 or kevinantosh@gmail.com.


Tuesday, September 11, 2018

Are you a retailer in the path of Hurricane Florence? What you need to do with your pos system

No matter what point of sale system you have, some general advice regarding what you should be doing with your point of sale system. All of you are in my prayers for safety and guidance over the coming days. Aside from the items listed below, please take steps to protect yourself and family first.

  1. Make sure that all of your data has been backed up online or to a device that you can take with you (like a flash drive or removable drive). Back up the data multiple ways if possible
  2. Batch and close out the pos system
  3. Close out of all your software
  4. Power down all hardware
  5. Power down all related equipment like surge/power strips, routers, payment terminals, etc
  6. Ensure that you have documentation (like receipts and invoices) and pictures of all your technology equipment for insurance purposes
  7. Ensure that you have any cd’s or dvd’s that came with the hardware and software
  8. As time permits, and as needed, document how all the cables are connected via pictures or even different colored twist ties attached to each of the cables
  9. Disconnect all technology equipment and related documentation, and move above the water line or to a secure offsite location (be sure to move carefully and store in a way not to cause damage)
Be sure to contact your point of sale partner/dealer/reseller for assistance as needed with any of the above items

Hopefully Florence will turn north and move away from land. Taking the above steps will help protect your point of sale system and related data.

If any of us at RITE can be of assistance, please call us at 888-267-7483. You can also reach me directly at 208-340-5632.