Monday, June 29, 2020

Yes Microsoft RMS Users - Card Defender is Still Available (and fully supported by RITE)!

With Microsoft RMS coming up on the end of extended support, I wanted to let retailers using the Microsoft RMS point of sale software know that the Card Defender plug in for RMS is still being actively sold and supported by RITE (approx 1700 installations as of 6/2020).

A general overview video can be viewed below:

If you would like more information about Card Defender for Microsoft RMS, please contact RITE at or 888-267-7483.

If you would like a Card Defender quote/proposal, please complete this questionnaire.

Note that Card Defender is only available to RMS Users with stores in the United States.

Tuesday, June 23, 2020

Retail Terminology Explained: What is "Line Busting"?

A few retailers have recently contacted me asking what "Line Busting" is and how it works within a typical small retail store. Hopefully I can explain this in a way that makes sense!

Many point of sale systems like Microsoft RMS, Retail Management Hero, Cloud Retailer and NCR CounterPoint offer the option to use a mobile device (like a tablet or phone) to start a sales transaction.

This is helpful in multiple ways to both the retailer and the customer:
  1. A mobile device used for line busting is generally less expensive that a full point of sale station with a computer, monitor, cash drawer, receipt printer, etc.
  2. Line Busting can be used for special events, peak sales periods, etc as needed versus having a additional point of sale station sitting around that is rarely used.
  3. This is also helpful with retailers that have a drive through window to keep the line moving or allow for order prep time.
  4. You can capture the customers purchases (and initiate the sales process) on the sales floor versus directing the customer to a check out stand.
  5. Keeps the check out line/queue moving.
There are a few disadvantages:
  1. You generally can not bag product or disable security tags since you are on the floor and not at a checkout stand.
  2. You can not fully tender the sale (there are exceptions but we are focused on Line Busting and not mobile check out).
  3. There has to be an easy way for the sale to be recalled at the point of sale checkout station that the customer can remember (eg: use their name).
  4. The mobile devices used rely on WiFi so you do need to ensure that you have a strong and secure WiFi signal (no publicly accessible WiFi should be used).
Typical Process:
  1. Whether in the checkout line or on the sales floor, a store employee would approach the customer and ask if they are ready to checkout.
  2. Customers items are rung up as a new sales transaction.
  3. Customers name is added to the sales transaction (if you track customer information/customer purchase history)
  4. Sales transaction is put on hold and assigned a name or number for recall.
  5. Customer then goes to the point of sale checkout and gives the cashier the name or number used to put the sales transaction on hold.
  6. Cashier recalls the sales transaction and tenders out the sale.
I've seen this in action at several retailers and it works quite well. Retailers like the lower expense and reduced lost sales due to long lines/queue's. Customers like being helped early and seeing that checkout line is moving quickly.

Here are some videos showing a few of the options available:

CP Mobile for NCR CounterPoint:

RMS iPOS/RMH iPOS for Microsoft RMS and Retail Management Hero:

Mobile Device for Cloud Retailer:

As always, please do contact me at or 208-340-5632 with any Line Busting or related retail point of sale questions.

Wednesday, June 3, 2020

Turning Off EDC / Native Processing in the Microsoft Dynamics RMS Point of Sale Software

Quite a few Microsoft RMS users have contacted me over the last week regarding the native EDC processing being turned off within the Microsoft Dynamics RMS point of sale software. This type of processing is not secure and no longer supported (or even compliant).  As such, these retailers asked how to turn EDC off so they can use Card Defender, Square or a stand alone payment terminal to process debit and credit card transactions.

This video only offers the highlights on how to turn off EDC in Microsoft RMS. Please refer to your users guide, on screen help, or contact me at 208-340-5632 / for paid assistance.

Honestly, this is a prime example of how it is getting more difficult to support RMS - we'll keep supporting as long as we can but little by little it will become more and more difficult over the next 3-4 years.