The most recent calls have been related to Retail Pro, POSitive POS, QuickBooks Point of Sale, and CounterPoint version 7. Here is my advice when it comes to not being happy with your current point of sale system:
- Make sure that you understand your system and what it can or can't do (whether that be via training, users manuals, or online videos. Many point of sale systems have 'hidden' functions and features that you may not be aware of).
- Submit a request to the software manufacture - in some cases they may be planning to add a function or feature that you need.
- Deal with a point of sale partner/dealer that offers multiple point of sale systems - that way they will not try and force a generic system to work in your business.
- If you are truly unhappy, and your point of sale system is missing important functions/features, then reach out to a point of sale dealer with multiple system. In most cases, your existing data (inventory information, customer information, and supplier/vendor information) can be transferred to a new point of sale system. You may also be able to keep your existing computer equipment as well.
- Don't ever feel that you are stuck! Each point of sale software manufacture has a policy or procedure allowing you to switch to a different dealer/partner. You may have to fill out a basic form or send in a quick email but you can quickly 'fire' the company that you are currently working with and 'hire' a new one. Be sure to contact your software manufacture directly so they can assist you.
- Should your situation include both the wrong solution and a less-than-helpful point of sale dealer/partner, contact me or another national point of sale dealer that offers multiple solutions. We can easily talk about specific options available to you.