Monday, July 6, 2020

RITE Waives Contactless Payment Change Fees for Cloud Retailer and Card Defender Customers.

July 7th, 2020: RITE (Retail Information Technology Enterprises) is now waiving change fee's for customers who want to adjust their Cloud Retailer POS software or their Card Defender for Microsoft RMS software to accept contactless payments. This is a great way for retailers to reduce a common touch point in their store to help mitigate the spread of COVID 19.

Retailers using Card Defender or Cloud Retailer can reach RITE tech support at support@rite.us or by calling 888-267-7483. Note that RITE is only able to assist retailers whose payment terminals are under RITE's control.

If you want to learn more about Card Defender for Microsoft RMS or the new Cloud Retailer point of sale software (including what contactless payments are accepted), please contact RITE at sales@rite.us or by calling 888-267-7483.


Friday, July 3, 2020

Letter from Retail Realm About RMS End of Life

I've had multiple calls and emails this week from retailers who received an email from Retail Realm about the July 2021 end of life date for the Microsoft RMS point of sale software.  

There are a few comments and clarifications that need to be shared about the email:
  1. That was a great video - well done! I remember the days of QuickSell 2000 and QuickSell HQ very well!
  2. Only Microsoft is ending support for RMS in July 2021. RMS will not cease to function come July 2021 and you will still have support via various RMS Partners across the US for several more years.
  3. What will end is the ability to issue new or replacement license keys for RMS. If you lose your license key - you will likely not be able to obtain a new license key.
  4. Using native EDC in RMS for payment processing is no longer supported. You need to be using stand alone payment terminals or a third party plug in like Card Defender.
  5. Over the next 2-4 years, it will become more and more difficult to fully support RMS. As I have recommended multiple times, you should look at RMS replacement options even if you want to keep using RMS for a few more years.
  6. The email mentions Dynamics 365 (D365) as a potential replacement for RMS. Keep in mind that D365 has a monthly software cost starting around $70/month per user (that adds up to $4200 for one user over the course of 5 years).
  7. Another replacement program, Retail Management Hero (RMH), is potential RMS replacement but all discounts for RMS users ended April 2020 so you will be paying full price for RMH. I've personally upgraded around 20 retailers from RMS to RMH and you are welcomed to contact me for personal experiences in working with RMH.
  8. There is also the Cloud Retailer software that is designed as a direct replacement for RMS and carries a much lower cost than D365 or RMH since the licensing is lane based (not per user and no charge for manager licenses like D365 and RMH require).
  9. Here is a video comparing RMS and Cloud Retailer: https://youtu.be/8sNWdpw5pKo
That about covers the questions that retailers have been asking me about RMS end of life and the email from Retail Realm. If I can be of further assistance, please contact me at 208-340-5632 or kevinantosh@gmail.com

Monday, June 29, 2020

Yes Microsoft RMS Users - Card Defender is Still Available (and fully supported by RITE)!

With Microsoft RMS coming up on the end of extended support, I wanted to let retailers using the Microsoft RMS point of sale software know that the Card Defender plug in for RMS is still being actively sold and supported by RITE (approx 1700 installations as of 6/2020).

A general overview video can be viewed below:



If you would like more information about Card Defender for Microsoft RMS, please contact RITE at sales@rite.us or 888-267-7483.

If you would like a Card Defender quote/proposal, please complete this questionnaire.

Note that Card Defender is only available to RMS Users with stores in the United States.


Tuesday, June 23, 2020

Retail Terminology Explained: What is "Line Busting"?

A few retailers have recently contacted me asking what "Line Busting" is and how it works within a typical small retail store. Hopefully I can explain this in a way that makes sense!

Many point of sale systems like Microsoft RMS, Retail Management Hero, Cloud Retailer and NCR CounterPoint offer the option to use a mobile device (like a tablet or phone) to start a sales transaction.

This is helpful in multiple ways to both the retailer and the customer:
  1. A mobile device used for line busting is generally less expensive that a full point of sale station with a computer, monitor, cash drawer, receipt printer, etc.
  2. Line Busting can be used for special events, peak sales periods, etc as needed versus having a additional point of sale station sitting around that is rarely used.
  3. This is also helpful with retailers that have a drive through window to keep the line moving or allow for order prep time.
  4. You can capture the customers purchases (and initiate the sales process) on the sales floor versus directing the customer to a check out stand.
  5. Keeps the check out line/queue moving.
There are a few disadvantages:
  1. You generally can not bag product or disable security tags since you are on the floor and not at a checkout stand.
  2. You can not fully tender the sale (there are exceptions but we are focused on Line Busting and not mobile check out).
  3. There has to be an easy way for the sale to be recalled at the point of sale checkout station that the customer can remember (eg: use their name).
  4. The mobile devices used rely on WiFi so you do need to ensure that you have a strong and secure WiFi signal (no publicly accessible WiFi should be used).
Typical Process:
  1. Whether in the checkout line or on the sales floor, a store employee would approach the customer and ask if they are ready to checkout.
  2. Customers items are rung up as a new sales transaction.
  3. Customers name is added to the sales transaction (if you track customer information/customer purchase history)
  4. Sales transaction is put on hold and assigned a name or number for recall.
  5. Customer then goes to the point of sale checkout and gives the cashier the name or number used to put the sales transaction on hold.
  6. Cashier recalls the sales transaction and tenders out the sale.
I've seen this in action at several retailers and it works quite well. Retailers like the lower expense and reduced lost sales due to long lines/queue's. Customers like being helped early and seeing that checkout line is moving quickly.

Here are some videos showing a few of the options available:

CP Mobile for NCR CounterPoint: https://www.youtube.com/watch?v=nt8ZFoBYDPk

RMS iPOS/RMH iPOS for Microsoft RMS and Retail Management Hero: https://youtu.be/yPz7KpQNTxU

Mobile Device for Cloud Retailer: https://youtu.be/f6hVPkXipzg

As always, please do contact me at kevinantosh@gmail.com or 208-340-5632 with any Line Busting or related retail point of sale questions.

Monday, June 15, 2020

RITE's "Bottoms Up" Newsletter for Liquor Stores 6/15/2020

RITE "Bottoms Up" industry news
Rite logo
Keeping you up to date on everything BWL
Dear Kevin,

For over 15 years we have been on the edge of relevant information and offerings within the Retail Alcohol Industry to help guide your interests and decisions. In testament to this, we received the 2019 "Friend of the Retailer" award from MN's Licensed Beverage Association (1st POS company to win the award).

The Industry is changing and we are changing right along side it to better suit your needs (scroll down to announcement about our new Curbside Pickup offering).

*If you think a friend may benefit from this content, feel free to forward it to them.
Mass Voters Will Decide If Retailers Can Carry Beer and Wine at More Locations...and Not Everyone Is Happy
(estimated read time 2-3 minutes)
Cumberland Farms just inched one step closer to eviscerating current regulations that determine the number of retail alcohol licenses a single company can hold in Massachusetts. To the consternation of the Massachusetts Package Stores Association (MPSA), the Supreme Judicial Court for Suffolk County just ruled that voters will be able to vote on a ballot question in November that could grant Cumberland Farms, as well as countless other national and international retailers, access to unlimited retail beer and wine licenses in Massachusetts."
Ohio Lawmakers want to make "to go" alcoholic drinks permanent now
(estimated read time 3 minutes)
"Amid the novel coronavirus, Ohio broke the seal on allowing to-go alcoholic beverages from margaritas to adult Capri Suns.
Now, some lawmakers want to make the change permanent.
House Bill 669 would allow Ohioans to purchase delivery and carryout alcoholic beverages even after Ohio Gov. Mike DeWine lifts the emergency order on the novel coronavirus."
Pre-Mixed Cocktail Pickup and Delivery Temporarily Allowed in Washington
estimated read time 4 minutes
"In a major announcement on Wednesday, May 6, 2020, the Washington State Liquor and Cannabis Board (“WSLCB”) issued a policy to temporarily allow sales of pre-mixed cocktails by businesses holding a Spirits/Beer/Wine Restaurant License – the license type held by most full service restaurants – for curbside pickup and delivery. Until now, the WSLCB’s temporary measures only allowed Spirits/Beer/Wine Restaurant Licensees to offer delivery and curbside pickup of beer and wine in growlers, kegs or factory sealed containers and spirits in factory sealed containers only."
Best of the Rest
RITE Releases 'UnCorked Commerce' Curbside offering
RITE is committed to supporting retailers in any business environment.
We acknowledge that a lot of you have had to shoot from the hip and make it up on the fly to serve customers via phone orders, email orders, product catalogs loaded onto Facebook etc... We applaud your efforts and creativity during these wild times.
As you are ready, we want to build off what you're doing and streamline sales methods that will continue to be requested, and to some extent required.
Give us a call, and we'll take you "From the Hip" to Fully Hip.
Do you have comments, suggestions, or feedback about this newsletter?
Questions about liquor store point of sale systems - including the low cost replacement program for Microsoft Dynamics RMS, or other legacy POS systems?

Then please contact RITE's sales and marketing team at 888-267-7483 or sales@rite.us
Retail Information Technology Enterprises
(888) 267-RITE (7483)
Fax: (320) 230-1795
Retail Information Technology Enterprises | 1001 2nd Street SouthSuite 100Sartell, MN 56377

Wednesday, June 3, 2020

Turning Off EDC / Native Processing in the Microsoft Dynamics RMS Point of Sale Software

Quite a few Microsoft RMS users have contacted me over the last week regarding the native EDC processing being turned off within the Microsoft Dynamics RMS point of sale software. This type of processing is not secure and no longer supported (or even compliant).  As such, these retailers asked how to turn EDC off so they can use Card Defender, Square or a stand alone payment terminal to process debit and credit card transactions.

This video only offers the highlights on how to turn off EDC in Microsoft RMS. Please refer to your users guide, on screen help, or contact me at 208-340-5632 / kevinantosh@gmail.com for paid assistance.

Honestly, this is a prime example of how it is getting more difficult to support RMS - we'll keep supporting as long as we can but little by little it will become more and more difficult over the next 3-4 years.


Tuesday, May 26, 2020

Retailers Offering Curb Side Pickup, BOPIS, or Delivery could be in for a Shock (in a very bad way)!

So, I was just made aware of something not good about offering curb side pick, buy online pickup in store (BOPIS), or delivery. Basically, the company that handles your processing/merchant services account may immediately terminate your contract with them if they find out that you are offering curbside pickup, BOPIS, or delivery.

It boils down to the stipulations in your merchant services agreement. If it does not include curbside pick up, BOPIS, or delivery, then you are in breech of contract. This means that there is just cause to terminate the contract and you will lose the ability to accept payment by credit or debit card (with little to no warning).

Some common questions and advice:
  1. Seriously? Would the merchant services companies really do this? Yes - this information came directly from merchant services companies.
  2. How much notice would I get that my account is being terminated? In my experience, normally one business day but it could be more or less depending on which company handles your merchant services/credit card processing
  3. How would they even know that my retail store is offering delivery, BOPIS, or curbside pickup? If you have a local salesperson, they may notice what you offering (but may or may not say anything). The biggest danger is if you receive a charge back / dispute - then they will know for sure if the consumer states that the transaction was done curbside, BOPIS, or via delivery and not in store card present.
My Advice:
  1. Review your merchant services agreement / contract to see if delivery, BOPIS and curbside pick up are allowable. 
  2. If you are not sure, then contact the company or your salesperson directly.
  3. Use Square for processing sales that are not traditional in store card present transactions. Square appears to be more flexible when it comes to non-traditional sales transactions (but double check the agreement / contract to play it safe).
One other thought:
Your risk also appears to be related to what types of products you sell. For example, a retailer selling age restricted products (eg: tobacco or alcohol) appears to be in more danger than a retailer selling yarn

I'd appreciate any comments, questions or feedback on this topic! You can reach me at kevinantosh@gmail.com or 208-340-5632

Wednesday, May 20, 2020

Personal Protective Equipment (PPE) for Point of Sale Hardware

A collection of products that I have been made aware of that are designed to help reduce the spread of the coronavirus on high touch devices like payment terminals.

I have not tested any of these products and make no claim to warranties, effectiveness, durability or similar. I do not sell these products or have any relationship with the companies that make or sell these products.

I've been made aware of these products and feel that they may be of interest to retailers as more retail stores open across the US.



Here are the products covered in the video:

SpacePole Payment Terminal Paddle: Cost is around $30-$100. Purpose is to help with social distancing. Website:  https://www.spacepole.com/products/spacepole-mounting/spacepole-payment-paddle/

Payment Terminal Protective Covers: Cost starts around $15.00. Purpose is to add a skin/plastic membrane cover over the high touch parts of a payment terminal. One potential source to purchase this product is: https://discountcreditcardsupply.com/shop?category_no=119

Clear Plastic Stands: Cost $190+. Purpose is to add a barrier between the cashier and the customer. Large variety of products are available on the market. One example can be found here: https://www.shoppopdisplays.com/P_Shield002/clear-acrylic-cashier-checkout-shield-barrier-with-access-hole-screw-mount.html

UV Clean: Cost: TBD. Purpose is to sanitize payment terminals using UV light. More information can be found here: https://www.ens-co.com/solutions/products/uv24-pt/

Most of these products focus on the payment terminals instead of other POS hardware like the barcode scanners, etc. Generally, the payment terminals high the highest amount of touches from many different people throughout the day. The other POS hardware is generally only used by your employees and can be wiped down as needed.

If you have any PPE for POS Hardware that would be of interest to retailers, please contact me at kevinantosh@gmail.com or 208-340-5632.

Monday, May 18, 2020

RITE "Bottoms Up" industry news for Liquor Stores

RITE "Bottoms Up" industry news
Rite logo
Keeping you up to date on everything BWL
Dear Retailer,

For over 15 years we have been on the edge of relevant information and offerings within the Retail Alcohol Industry to help guide your interests and decisions. In testament to this, we received the 2019 "Friend of the Retailer" award from MN's Licensed Beverage Association (1st POS company to win the award).

The Industry is changing and we are changing right along side it to better suit your needs (scroll down to announcement about our new Curbside Pickup offering).

*If you think a friend may benefit from this content, feel free to forward it to them.
Beer sales are soaring, and these brands are winning the booze battle
(estimated read time 2-3 minutes)
Americans' thirst for alcohol has increased since the coronavirus pandemic began, spreading across the United States in mid-March. That's benefiting beer, a beverage that was once falling out of favor with consumers as they shifted their preferences to low-calorie drinks, including spiked seltzer and spirits. People are still buying a lot of White Claw, spirits and wine, but budget beer brands have also spiked in sales over the past two months. In particular, Anheuser-Busch's Busch Light sales have increased 44%, according to inMarket. Other brands have also recorded double-digit sales increases, including Miller Lite, Michelob Ultra and Natural Light.
Uh Oh: Underage Drinkers Are Apparently Ordering Delivery Booze Like Crazy
(estimated read time 3 minutes)
"The California Department of Alcoholic Beverage Control says that - surprise, surprise - a whole lot of underage drinking is happening now that customers can order booze delivered right to their door. In a memo sent last night, the ABC says that “minors are routinely able to purchase alcohol through delivery from restaurants,” and implies that more enforcement against restaurants could be coming if the problem isn’t solved soon."
Booze bonanza for shops masks beer and spirits downturn
estimated read time 4 minutes
"...Sales at U.S. retailers shot up more than 50% in the week after the country entered a state of national emergency.
But the drinks industry isn’t popping any corks.
The surge in demand came as sales through bars, clubs and restaurants fell to zero as they were closed to contain the virus. In the United States, “on-trade” drinking at bars and restaurants accounts for about 20% of spirits sales and 25% for beer, so off-premise drinking would need to keep growing by 25-30% to compensate.
The signs are it’s already starting to slow. While U.S. stores’ alcohol sales are up a quarter since early March, the rate of growth slowed to 16% in the week to April 18."
Best of the Rest
RITE Releases 'UnCorked Commerce' Curbside offering
RITE is committed to supporting retailers in any business environment.
We acknowledge that a lot of you have had to shoot from the hip and make it up on the fly to serve customers via phone orders, email orders, product catalogs loaded onto Facebook etc... We applaud your efforts and creativity during these wild times.
As you are ready, we want to build off what you're doing and streamline sales methods that will continue to be requested, and to some extent required.
Give us a call, and we'll take you "From the Hip" to Fully Hip.
Do you have comments, suggestions, or feedback about this newsletter?
Questions about liquor store point of sale systems - including the low cost replacement program for Microsoft Dynamics RMS, or other legacy POS systems?

Then please contact RITE's sales and marketing team at 888-267-7483 or sales@rite.us
Retail Information Technology Enterprises
(888) 267-RITE (7483)
Fax: (320) 230-1795