Thursday, July 28, 2016

New Lower Pricing on the Retail Realm Essentials Point of Sale Software

Retail Realm recently announced lower pricing on their Retail Realm Essentials (RRE) point of sale software which is basically Microsoft Dynamics AX without the non-POS modules.

RRE is best designed for retailers with 5 to 200 users and $5M to $250M in annual gross sales but can be scaled for retailers needing up to 1000 users and up to $500M in annual gross sales.

Here is the updated (list) pricing which does not include the required first year software maintenance or factor in discounts for Microsoft Dynamics RMS users:

RRE Server:      $3000.00
Store Server:     $1200.00
POS Device:     $600.00
Manager:           $400.00

Due to there being so many variables, please contact myself or your Dynamics Partner to discuss in more detail. If you are in the US and do not have a Dynamics Partner, I can be reached at 208-340-5632 or

Monday, July 25, 2016

Idaho Targeted Again for Credit Card Fraud - Who Is Liable?

This seems to be happening about every 2-3 months in the Boise area, criminals come in from out of state with stolen or fraudulent credit cards and hit the town making multiple purchases at multiple retail stores.

So, those of you wondering about the EMV liability shift may be asking who "eats" the $5000 in fraudulent purchases racked up by just one of the criminals?

If the stolen credit card was chip based, and the store did not have the correct EMV equipment in place, it is possible that the merchant will have to absorb the loss.

If you have not implemented an EMV solution, the following news article may give you reason to move forward:

Comments or questions? I can be reached at 208-340-5632 or

Sunday, July 24, 2016

Retail Management Hero Running on a Mobile Device

Quick demo showing how the new version of the Microsoft RMS point of sale software - rebranded under the new Retail Management Hero (RMH) name works great on touch screen mobile devices like a Surface Pro 4.

Questions on retail POS, RMS or RMH?  I can be reached at 208-340-5632 or for no cost retail point of sale advice.

Thursday, July 21, 2016

E-Commerce, Loyalty and Similar Add-Ons for RMS and RMH

I've been contacted by multiple businesses recently inquiring about the various shopping cart, e-commerce, customer loyalty, and email marketing add-ons for the Microsoft RMS and Retail Management Hero (RMH) point of sale software programs.  A few folks have also asked what the mobile options will be for using RMH on mobile devices like smartphones and tablets.  Lets try and hit the highlights and you can always contact me for more detailed information.

Microsoft RMS:
  • Shopping Cart/E-Commerce: NitroSell has proven to be one of the more popular shopping cart/e-commerce add-ons for the Microsoft RMS point of sale software
  • Customer Loyalty: Hero Points and bLoyal are two that I have worked with in the past
  • Email Marketing: RITE Retail Emailer can do some basic email list compiling and then you can export to your own template or a third party email marketing program
  • Mobile Version: There are add-ons for RMS that can work on mobile devices but these are normally special mobile devices like what you would see at a garden center or warehouse and not consumer mobile devices like iPads. 
Retail Management Hero (RMH):
  • Shopping Cart/E-Commerce: NitroSell has committed to offering a solution for RMH - more information will be released in 2017
  • Customer Loyalty: RMH will have some basic loyalty tracking and Hero Points will offer more enhanced customer loyalty functionality
  • Email Marketing: Nothing announced yet but RMH can capture email addresses so exporting to third party email marketing program may be possible
  • Mobile version: Nothing official but a mobile friendly version of RMH will likely be available sometime in 2017
How to obtain a 30 day trial version of Retail Management Hero:

Do contact me if you have any questions on the above or are in need of no-cost retail point of sale advice for your US located retail business. I can be reached on my cell at 208-340-5632 (mountain time) or via email at

Monday, July 18, 2016

New Version of RMS/Retail Management Hero Demo and Overview

So excited for Microsoft RMS users as well as retailers in general as the new Retail Management Hero (RMH)  point of sale software is here!  While the name is slightly different, I can really see why RMH could be labeled as version 3 of Microsoft Dynamics RMS.

There are multiple reasons why RMS users and retailers should take a serious look at RMH.  From an RMS users perspective you have the following:
  1. No need to start from scratch for training 
  2. Low cost upgrade licenses $215 to $465/computer depending on your software maintenance 
  3. Keep nearly all of your historical data (sales, customers, etc)
  4. Works with Windows 10 - eliminate the issues with RMS and Windows 10
  5. Use your existing peripherals (cash drawer, receipt printer etc) or start fresh with new hardware
For Retailers in General, RMH offers the following:
  1. Proven database platform
  2. Potential existing user based of 40,000+ stores
  3. Overall costs are 20% - 30%  than similar point of sale systems like NCR CounterPoint and Retail Pro
  4. Solid solution for retailers who need more that what the tablet POS systems can offer (Clover, Vend. Shopkeep, Lava, Silver, Bindo, etc) but don't have the sales volume to justify investing in NCR CounterPoint, Retail Pro, or Dynamics AX
My advice to RMS users is that you get in touch with myself or your existing Dynamics RMS Partner to take a look at your various options and chart a course for the next 60-90 days.  Each situation is different but the good news is that everyone has multiple options.

How to obtain a 30 day trial version of Retail Management Hero:

You can reach me on my cell at 208-340-5632 or via email at  I'm presently only able to provide service, sales, and support to retailers in the United States at this time.

Oh yeah, here is the video:

Tuesday, July 12, 2016

Bulk Discounts on Point of Sale Hardware

Over the years I've actually provided large quantities of point of sale hardware to chains that use their own point of sale software but still need to buy large quantities of point of sale peripherals like cash drawers, barcode scanners, and receipt printers. As I am able to work directly with multiple distributors, do get in touch with me for a quote if you are in the US and looking for quantity 10 or higher of each item.

You can reach me at 208-340-5632 (mountain time), using the contact form to the right, or via email at .

Thursday, July 7, 2016

Microsoft RMS to Retail Management Hero (RMH) Upgrade Pricing

For new users, Retail Management Hero (RMH) will have nearly the same licensing cost as Microsoft RMS did with an exception that each store can only have 2 manager licenses for free - after that the manager licenses are $400/each.

So now comes the confusing part for stores using the Microsoft RMS point of sale software that want to upgrade to the new Retail Management Hero (RMH) point of sale software. I've been in contact with around 174 stores interested in this upgrade and each of you has a different scenario.  Below I will try and break down the costs based on the most common scenarios.  Note that I am not including HQ in the examples and am also not including labor costs or the costs to replace any hardware.

Because this can get very complex, please contact me for more information (if you are not already working with an RMS/RMH partner or are willing to switch Partners as I can't access your RMS license information unless you are assigned to RITE or DirectPOS/RVP Business Systems) - my cell number is 208-340-5632 and my email address is

Scenario # 1:
2 Lane RMS License - RMS Version 2.02 - Current on Software Maintenance - 2 Back Office/Manager Computers

Upgrade to RMH: $430.00

Reasoning: RMS users who are current on software maintenance and are using RMS version 2.02 or higher receive an equal number of lanes for RMH and up to 10 manager licenses at no cost. Only software costs are to to purchase RMH software maintenance at a cost of $215/lane.

Scenario # 2:
2 Lane RMS License - RMS Version 1.3-2.01 - No Software Maintenance - 2 Back Office/Manager Computers

Upgrade to RMH: $930

Reasoning: RMS users who are lapsed/not current on their RMS software maintenance agreements and using an older version of RMS will need to pay $250/lane to upgrade to RMH plus buy software maintenance at a cost of $215/lane.

How to obtain a 30 day trial version of Retail Management Hero:

Again, each situation is somewhat unique so do contact me with questions but please note that I can not provide accurate pricing unless you agree to use RITE as your RMS/RMH partner of record (it is a simple one page form that I can send you).