Friday, February 21, 2014

Review of Spark Solutions Group/Cowans Restaurant Soluitions

Update June 2016: RITE Solutions has officially expanded to offer retail point of sale systems in the markets formally served by DirectPOS/RVP Business Systems. The includes the states of Idaho, Utah, Montana, Wyoming, Nevada, California, Oregon and Washington with a special focus on the Boise, ID, Salt Lake City, UT and Spokane, WA markets.

Back in September of 2013, the point of sale company that I used to work for, DirectPOS, sold their customer lists to One Step Retail Solutions and Spark Solutions Group/Cowans Restaurant Solutions. I wanted to pass along some feedback from former DirectPOS customers specific to Spark Solutions Group/Cowans Restaurant Solutions. Unfortunately the feedback has been mostly negative.
  • Local techs have all quit
  • No local support like we used to have
  • No commitment to helping customers
  • No local presence
  • I've already switched to Khamu Solutions as they can offer me local support and training
  • Keep pushing me off to a call center for support even though my business is near their office
  • Expensive
I wish that I had better reviews/comments to pass along - especially since there are hundreds of businesses using the Micro's solution from DirectPOS.

Are you in the US and in need of no cost retail point of sale advice? I'm happy to help and can be reached on my cell at 208-340-5632 (mountain time) or via email at

Update 24.April.2013:  Since Jason C. posted his comment and offered to to speak with unhappy customers I have not heard any additional complaints related to Cowans/Sparks.  The same can not be said about One Step Retail Solutions.

1 comment:

  1. Hi Kevin, Thank you for posting this information. Although the above experience is not what we are shooting for we do care about our Micros users and their experience. I am happy to speak with any of the customers you hear from and personally discuss their needs. We are working to get staffed back up in Boise and do not intend to operate remotely long term. Feel free to reach out to me directly or share my contact information: or 801-486-2151 x221