Friday, June 27, 2014

New NCR CounterPoint Reviews

April 3rd, 2016, new video review/overview of the NCR CounterPoint SQL point of sale software:

Update 13.June.2015: A quick note that I have been receiving multiple calls and emails from Microsoft Dynamics RMS users looking to replace RMS due to the upcoming October 1st, 2015 EMV liability shift deadline as well as the "end of life" status for Dynamics RMS and HQ. I have personal experience with RMS users upgrading to NCR CounterPoint and would be happy to share - just visit my contact page for information on how to reach me. I can also put you in touch with a trusted NCR CounterPoint SQL partner.

In addition to the above, I also know which trusted NCR CounterPoint Partners are offering significant discounts and incentives to RMS and HQ users as well as hosted versions of NCR CounterPoint (helps reduce some of your IT costs) and special versions of NCR CounterPoint for thrift stores like Goodwill.

One of the things that I try to stay on top of are user reviews of different point of sale solutions.  The reviews have been the most popular posts on this site and have also generated the most phone calls and emails from folks searching for free and unbiased point of sale help and advice.

While it is easy to link to a review, I prefer to paraphrase the review for the following reasons:
  1. Over the years I have figured out how to 'read between the lines' to find the key points of each review
  2. I'm also able to easily spot reviews that may have been written from someone attempting to increase or decrease a products reputation (not truly a fake review but a review written with an intent that goes beyond just sharing personal experiences)
  3. The biggest reason is that a popular point of sale software review website exists only to sell your information to multiple point of sale companies - that's right, they make money by selling your information
So, there has been a new review of the NCR CounterPoint point of sale software posted recently. The review was very negative but it appears that the user had a restaurant or similar food service business. While I have seen food service business use NCR CounterPoint, we had to modify the software and it was only put in because the food service was part of a larger business like a deli which CounterPoint is well suited for.

Point being that NCR CounterPoint is designed for retail stores and museums but has been modified in some cases to work at food service businesses like concession stands and counter-service businesses. If you have a business that has both a retail and food service aspect, the CounterPoint may work but you really need to have a heart to heart talk with your NCR CounterPoint partner to make sure they have made the correct modifications and done this before (I've only done twice myself with NCR CounterPoint).

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at There is also a contact form to the right that can be used to reach me.

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