The short answer is that times have changed. Do we still see leaded fuel at fuel stations? Cigarette vending machines in bars and restaurants? Of course not.
The same is true with point of sale technology. Aside from Y2K, there was little change in the POS industry from 1995 to 2010. For retailers using stand alone payment terminals, there has been little to no change until Windows 7 support ended.
Aside from the credit card processing/merchant services changes coming out every 5 months or so, computer operating systems and hardware are changing which may or may not create issues with an older point of sale software program.
With technology changing, and retailers using POS technology to increase revenue, you need to be using a POS system that can be updated on a regular basis.
Also, if you are using stand alone payment terminals, you are likely loosing around $40/week per terminal in mis-keyed transactions based on a survey that I did last year.
A good percentage of retailers need point of sale software that can be continually improved to match changing technology and a competitive marketplace. To get this type of point of sale technology requires paying an annual or monthly subscription - no matter what point of software program you use.
Now - there are exceptions:
- Retailers who are operating the store as a hobby
- Retailers is smaller towns with no competition
- Retailers who offer something unique and don't foresee local or online competition
- Retailers not looking to grow - just maintain status quo until retirement or the business is sold
- Retailers willing to gamble that nothing will ever happen to their POS system (eg not having to pay $500/year for 7 years equals $3500 which would get me at least a basic new POS when the current system dies),
If you go the route of not paying for software maintenance, then I'd recommend having a plan in place should the POS system crash and also having at least $5000 set aside to pay for a POS system or repairs to the existing POS system.