Over the last couple of weeks I have fielded calls and emails from some very upset business owners. Not upset with me but upset as they recently purchased point of sale systems for their businesses without asking about EMV or chip-based debit and credit card transactions. Remember the US EMV liability shift date for chip/contact-less credit and debit card transactions is October 1st, 2015 in the United States.
2 of these businesses invested in point of sale systems that can not be upgraded to work with EMV compatible hardware and the other businesses purchased point of sale systems will require new hardware and software upgrades totaling around $1100/location - this is on top of the money recently spent on a new point of sale system.
I can not stress enough that anything related to cash registers, credit and debit card terminals, point of sale systems designed for mobile devices, or point of sale systems designed for computers should now have a clear and no-cost plan to utilize EMV compatible hardware and be able to authorize chip based credit and debit card transactions when the card is present.
To be honest - the blame falls with both the business owner (for not asking about EMV and not performing 'due diligence' )as well as with the companies selling products that are not ready for EMV.
Are you in the US and in need of no cost retail point of sale advice? I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at firstname.lastname@example.org. There is also a contact form to the right that can be used to reach me.