As much as I don't like posting negative information - I have received more complaints specific to One Step Retail Solutions in Phoenix, AZ who sells and services a variety of point of sale systems. The complaints are specific to overcharging and no-show issues for sales and service appointments. If the service is bad enough that folks are contacting me for help and advice then it is obvious that One Step Retail Solutions has some sales, service, and support issues to resolve.
Of note - the more unusual complaints relate to no-shows by sales representatives so that is a huge warning sign that One Step Retail Solutions may not be the wisest choice for as a point of sale partner/dealer to work with.
Since these complaints have been on-going, it would be great if someone from One Step would contact me so we can figure out what is going on.
Please visit my contact page for information on how to reach me.