Thursday, January 16, 2014

Point of Sale Buying Tip: Vendor Selection

I've had the pleasure of conducting dozens of point of sale workshops at various trade shows, expos, and small business development centers over the years so I though that I would share some of what I cover at the workshops on a weekly basis.

Point of Sale Buying Tip: Vendor Selection

Some things to keep in mind as you start looking at who will provide your point of sale solution.

  • Has References for businesses using their solutions in your area
  • Has multiple solutions to choose from (not just one ‘canned’ solution)
  • Provides a complete solution (everything that you need) to prevent the ‘blame game’ (one vendor blaming the other for problems)
  • Provides what you need for training, installation and on-going support
  • Provides what you need for IT services (backing up the software, anti-virus scans, etc)
  • Has extended hours of support (especially support on evenings and weekends)
  • Offers on-site support as required
  • Offers managed services agreements so that one annual or monthly fee covers all software updates/upgrade
  • Has positive reviews and/or BBB 'rating'
As a reminder, I am not currently affiliated with any point of sale companies or manufactures but have 14 years of experience working with retail, restaurant, and museum point of sale solutions. You can reach me at 208-340-5632 (business hours - mountain time) or if you have any point of sale related questions.

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