Wednesday, August 21, 2013

Microsoft RMS Store Operations and RMS NextGen (or NexGen)

A quick reminder that sales of Microsoft Dynamics RMS and HQ to new users as well as mainstream support ends next year (2016) so please keep that in mind if you are thinking of purchasing RMS or HQ as point of sale software for your business or organization.

Update 13.June.2015: A quick note that I have been receiving multiple calls and emails from Microsoft Dynamics RMS users looking to replace RMS due to the upcoming October 1st, 2015 EMV liability shift deadline as well as the "end of life" status for Dynamics RMS and HQ. I have personal experience with RMS users upgrading to NCR CounterPoint and would be happy to share - just visit my contact page for information on how to reach me. I can also put you in touch with a trusted NCR CounterPoint SQL partner.

More current advice for options available to Microsoft Dynamics RMS and HQ users can be found here and here.

As you know, I have worked heavily with the Microsoft RMS Store Operations and HQ program over the last decade (and with QuickSell 2000 & QuickSell Commerce before that).  I was hoping that Microsoft would be ready to share information about the future of RMS and the new version due out later this year currently known as RMS NextGen (or RMS NexGen) at RSPA last week.

Unfortunately, no new information was made available. Given that the current version of RMS doesn't support the upcoming EMV and MasterCard unique terminal ID requirements, this is a bit concerning.  I have been advising my client base to start thinking about the following options:

  1. If they are not current on the annual software maintenance to look at renewing and becoming current on software maintenance OR looking at switching to a different point of sale system with a clearer future (we can transfer the data from one system to another in most cases).  
  2. If they are current on software maintenance, to hold tight until October of this year when (hopefully) Microsoft will release a "Statement of Direction" related to RMS.  At that point we can then see if it makes sense to continue using RMS or look at other options.
I will continue to pass along information on RMS and RMS HQ as soon as Microsoft makes the information available to their Dynamics Partners.

Are you in the US and in need of no cost retail point of sale advice? I'm happy to help and can be reached on my cell at 208-340-5632 (mountain time) or via email at

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