Thursday, February 19, 2015

What Microsoft RMS/HQ Point of Sale Users are Doing - Part Two

Update July 2016: Since many Microsoft RMS point of sale software would like to keep using RMS for another couple of years but still need to deal with the EMV Liability Shift Date, visit this post for more information on the Card Defender EMV add-on for Microsoft RMS versions 1.3 and higher (and HQ as well):

Update July 2016, Retail Management Hero(RMS version 3.X) demo and overview:

Updated information on Retail Management Hero as a direct replacement for RMS as of December 3rd, 2015:

New video discussing options for Dynamics RMS and HQ users as of December 5th, 2015:

Update July 27th, 2015: I have now talked to over 730 stores using RMS, HQ, and Dynamics POS. The NCR CounterPoint offer have proven to be very attractive with several stores taking advantage of the offer mentioned below. Bindo POS also continues to be popular as well.

Update April 21st, 2015: 2 more stores have let me know that they are switching to Bindo Point of Sale ( from RMS.

Update March 24th, 2015: getting multiple calls from stores who were about to invest in RMS as a new or replacement POS system and the business/dealers/partners selling RMS made no mention of EMV or the end of life sale and support dates for RMS. Needless to say these stores will not be investing in RMS or recommending businesses/dealers/partners that are selling RMS without full disclosure.

Update March 9th, 2015: still talking to an average of one business per day using RMS. Trends are still about the same especially related to Bindo POS and Retail Pro but a few more RMS users have been asking about Retail Realm Essentials - especially government entities that prefer to stick with Microsoft branded point of sale software.  As always - contact me if you have questions or if you are completely confused.

Update February 3rd, 2015: I've been talking to an average of 5-7 stores using RMS each week so I will keep this information updated so everyone can compare options and plan what to do with RMS over the next few months.

A quick update on conversations that I have had over the last several weeks with multiple businesses of all sizes that currently use the Microsoft Dynamics Retail Management System (RMS) point of sale software (some are using HQ as well).

As there are tens of thousands of retail stores in the US using RMS (I know about 700 of you personally!), I wanted to pass along what RMS users are doing or planning related to the RMS and HQ end of life announcement from Microsoft as well as the upcoming EMV liability shift date for users in the US.

So far, many of you have already switched to different point of sale systems:

  • 1 business went from RMS to  LightSpeed as they needed both a food service and retail POS system
  • 5 businesses went from RMS to NCR CounterPoint
  • 7 businesses went from RMS to Bindo Point of Sale
  • 5 are considering using separate EMV terminals (should run around $400-$800 but this opens the door for costly employee errors and means reconciling 2 reports at the end of each day)
  • 2 are looking at the 3rd party gateway options but are concerned about the costs of using a third party payment gateway as well as what sort of new requirement will come around in 2016 that requires another investment to keep using RMS
Of the remaining stores that I talked too (well over 30 at this point with new ones contacting me each week), all but one are planning on switching away from RMS in the next few months. A few are waiting for more details related to the new Retail Realm Essentials (powered by Microsoft Dynamics) point of sale system that should be released before the end of Q3 2015.

Many of you have also told me that you are considering Retail Pro as an RMS replacement. Retail Pro offers a very similar feature/function set when compared to RMS but is more up to date when it comes to also using mobile devices as well as traditional computers.

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at There is also a contact form to the right that can be used to reach me.

No comments:

Post a Comment