Tuesday, January 21, 2020

Honest Feedback on Retail Management Hero (RMH)

As we start a new decade, I wanted to pass along my personal experience in working with retailers who are using the Retail Management Hero point of sale software. I have been onsite with many of these retailers and/or spoken with them via phone and helped with installation and training.

First, the negative reviews: https://www.softwareadvice.com/retail/retail-management-hero-profile/

I can vouch for almost all of those reviews as being valid (these retailers did not acquire RMH through myself, or RITE, but I am familiar with their stores).

As for retailers who did acquire RMH via myself and RITE, there seems to be a 80/20 split between those who love RMH (80%) and those who are struggling to use RMH (20%). These are retailers across just about all industries and are located across the US.  The biggest concerns to note about RMH are:
  1. Needing to use add-ons for credit card processing
  2. Differences between Microsoft RMS and RMS as covered here: https://www.youtube.com/watch?v=wqPTxoSgHHo
  3. RMH Central is NOT ready for general release
  4. Not being able to see cost at the POS screen
  5. Not being able to add new items at the POS screen
  6. Lack of a manual or users guide
  7. Too many releases and cost to install each new release
  8. No support is included with annual software maintenance
The retailers who love RMH have expressed the following to me:
  1. POS is really easy to train cashiers on
  2. Liked that they could move their data from Microsoft RMS to RMH
  3. Plenty of third party plug ins for e-comm, and accounting software interfaces
  4. Uses fairly standard point of sale hardware and peripherals
  5. The built in customer loyalty program is a nice feature
  6. Physical inventory counts are easy to do using the built in tool
  7. New options for shipping, age verification, and liquor store integrations
There also seems to be a trend of various RMH re-sellers abandoning retailers mid-deployment which myself and RITE have done our best to help clean up. Never an ideal situation but it seems to have gone well 90% of the time in fixing what the RMH re-seller promised but never delivered on.

Are you considering RMH and/or have RMH feedback? Then please contact me at 208-340-5632 or kevinantosh@gmail.com

1 comment:

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