Thursday, February 11, 2016

What Microsoft Dynamics RMS POS Users Are Doing

Update July 2016, Retail Management Hero demo and overview:

As we get closer to the May 2016 launch of the Retail Management Hero (RMH) of sale software, I figured that now was a good time to check in with the 1000+ stores using the Microsoft Dynamics RMS point of sale software that I am in contact with to so see how many of you have already replaced RMS and how many are waiting to see that RMH might offer.

The unofficial results are as follows - note this only applies to non-HQ users:
  • About 20% of you have already replaced RMS with a different POS system like Bindo, NCR CounterPoint, LightSpeed, etc. The driving force for the change appears that you needed to do something sooner than later due to aging or outdated computer equipment. Lack of support for RMS was also cited as a reason for switching away from RMS.
  • About 10% of you plan to keep using RMS until it completely dies - for various reasons you have no need to upgrade and are willing to risk losing data by waiting until a major failure takes place before replacing your POS system.
  • The rest of you are taking a "wait and see" approach to see if RMH is a viable solution. You are planning on replacing RMS within the next 6-12 months but are in a position to research and compare different POS solutions before making a purchase.
Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at There is also a contact form to the right that can be used to reach me.


  1. Hi, Kevin I appreciate all your you tube videos on RMH. do you have anymore specs or info?

    1. Not as of yet - I've been contacted by 1102 stores in the US using RMS and will be passing along information as it is shared with me specific to RMH. I know that dealer training sessions have been scheduled for RMH over the coming weeks.