- Unable to look up stock/special orders while working with a customer on the sales floor
- Point of sale system 'crashing'
- Learning curve
- Ability to count back change
So, what should the folks at the various stores do about this? Here is my (free and unbiased) advice to them:
- The ability to look up stock and/or place special orders varies from system to system. At the very least, the point of sale systems that I have provided to hardware stores allow for a 'station' to be setup on the sales floor so employees can look up stock information and place special orders without the customer having to go to a checkout lane. More advanced point of sale systems also the use of mobile devices and hand held computers to check stock, place special orders, and accept payment right from the device itself (sell anywhere - this also works great in garden centers and nurseries as well).
- If the point of sale system is crashing, then get your IT staff and point of sale provider together to locate the source of the problem. Make sure all your hardware and software is up to date as well. Don't forget that 'dirty' power can cause problems as well. A simple line conditioner can work wonders if 'dirty' power is an issue.
- It should never take more than 15 minutes to train a cashier on how to use a point of sale system unless the point of sale system is poorly designed.
- If the change back display is not showing then there is a design flaw in the point of sale system (plus - everyone should known how to count back change and not rely on a display).
There is plenty more advice to share but it tends to require more details related to the various issues and problems.
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