Over the last 14 years I have seen multiple point of sale solutions come and go (anyone remember Regit2000?). The most common scenario is that someone develops a point of sale solution and then loses interest in continuing to support and develop the solution. Orphaned customers using discontinued solutions made up a good portion of my business when I worked in the point of sale industry.
Here are some things to consider/ask when dealing with newer point of sale programs and apps:
- What sort of funding does the company have?
- Staffing levels for support and development (stay away from 1-2 person operations working out of their basement or garage)?
- What is the timeline to product updates, new features, improvements, etc.?
- How is technical support handled and what are the average response times?
- When possible, see a live demo of the software to look for how quickly the software functions. Slow response times within the software (or app) are signs of poor coding within the software.
- Always get 2-3 references to contact as well as any valid reviews to read.
- If available, a free trial or demo of the solution is good as well since it allows you to take the program for a test drive and shows confidence on the companies part in the solution that they are offering.
- Will I always have access to my information (inventory items, customer information, etc.)?