Wednesday, July 19, 2017

Lightspeed Point of Sale Pains

Over the last 4 years, I've had the opportunity to meet with several retailers that use Lightspeed point of sale. From time to time, there have been a few concerns about Lightspeed but nothing major. That has changed over the last few months to the point where Lightspeed users have been contacting me about replacing Lightspeed with another point of sale system. The main issues with Lightspeed appear to be (based on what retailers have communicated to me):
  • Entire system goes down for around an hour every 1-2 months during normal retail business hours
  • No option for a customer price/pole display (which some states/cities require)
  • Peripherals need frequent replacement - not designed for retail stores with high customer traffic (eg: liquor stores or convenience stores)
  • *new* - had a Lightspeed user that I met with in person who explained how the inventory quantity on hands are not accurate whenever they initiate a transfer between the main warehouse and a store.
I want to stress that this information only comes from a handful of Lightspeed users but I wanted to pass along in case any other Lightspeed users might have feedback that they would like to share. As I meet with these retailers, I will pass along additional details as they become available.  You can reach me at 208-340-5632 or as needed

No comments:

Post a Comment