Wednesday, July 25, 2018

2018 Retail Realm Conference Agenda

Wow - so the 2018 Retail Realm User and Partner Conference is just around the corner. This is a great event to learn more about Microsoft Dynamics 365 for Retail (D365), Retail Management Hero (RMH) and Retail Management Hero Central (RMH Central).  Dates are Monday August 20th - Wednesday August 23rd, 2018.

This is a good event for any chains using RMS HQ that want more information about D365 for Retail and RMH Central. With the RMS/HQ end of support date coming up in under 3 years, many chains are getting pretty serious about RMS/HQ replacement options.

I won't be attending this year as it is too expensive for me to pay out of pocket (would cost me nearly $1500) but I'll pass along any information that is provided to me.

Here is a link to the full agenda:

Off Site Owners and POS Systems

Over the last couple of years, I have noticed that many owners of retail stores have some commitment that means that they are not physically at the store more than a couple of hours each week. Many of you have full time employment, like to travel, attend various events, or are retired.

From our meetings where I learn more about your retail store, you have expressed to me that using old school remote desktop or VPN connections just don't seem to work very well when all you need is a quick daily sales report.

As you search for a new retail point of sale system, the following 2 feature/functions should go on your "wish list" as you evaluate options:

  1. Cloud based access for manager functions like running reports, purchasing, price changes, etc. even better would be the ability to use a tablet or a phone to access as well in case you are not a fan of lugging a laptop with you. This is normally referred to as "access anywhere with any device that has a web browser". You still need to have WiFi or cell data access, of course, but my travels take me to some remote places and I've had coverage about 90% of the time.
  2. "Push Reports". Push Reports are a sequence of reports that are automatically emailed to you based on set criteria. Common examples include all types of sales reports, void and discount alerts, and sales metric reports. These are a great time savor since you don't have to manually generate the report.
If you need some help clarifying the above or some general retail point of sale related advice, please contact me at or 208-340-5632 so I can learn more about your store.

Wednesday, July 18, 2018

Welcome to Some New Retail Customers!

Time again to send a warm welcome to the following retailers who have signed on for point of sale related products or services over the last 6 weeks. Thank you for selecting myself as your point of sale partner!
  • Beyond the BOX - Texas - Card Defender for Microsoft Dynamics RMS
  • Redmond Farms - Utah - New POS Hardware and on-site service
  • Joy Wine and Spirits - Colorado - Card Defender for Microsoft Dynamics RMS
  • Midtown Liquors - Arkansas - Card Defender for Microsoft Dynamics RMS and new POS PC's
  • Healthy Me Health Food - Utah - Card Defender for Retail Management Hero
It has been a pleasure getting to know more about each of your retail stores!

Wednesday, July 11, 2018

Travel Schedule Q3 and Q4 2018

OK, so those of you with chains and franchises are getting serious about investing in new point of sale technology come 2019 and 2020. Many of you use Microsoft Dynamics RMS with HQ while others use quite the variety of POS programs that are outdated or lacking certain features and functions. As many of you have requested assistance with needs analysis, process improvements, budgeting, wish list creation, and solution/vendor analysis, I’ve booked travel to the following areas through the end of 2018:

  • Salt Lake City, Utah
  • Seattle, Washington
  • Portland, Oregon
  • Minneapolis, Minnesota
  • Multiple parts of Idaho
  • Multiple parts of Oregon
I am still working on Texas, Colorado and Arizona so please contact me as needed. Same goes if you are in an area that I am visiting and wish to meet in person for unbiased consulting or sales/service related assistance.

You can reach me at or 208-340-5632.

Cloud Retailer Specialty Verticles

I'm often asked to clarify if various point of sale programs are designed for a specific type of specialty retail store - also know as a "vertical". When it comes to Cloud Retailer, the most popular verticals appear to be:
  • Liquor Retail
  • Gun and Archery Retail
  • Trampoline Park Retail
  • Outdoor Sports Retail
  • Locksmith Retail
  • Mobile Retail
  • Gift Store Retail
  • C-Store 
  • Specialty Grocery
  • Vape and E-Cigarette
  • Auction businesses
  • Thrift Stores
  • Dispensaries 
If you have any questions, be sure to contact me at or 208-340-5632.

Wednesday, July 4, 2018

Open Tech Support Position with RITE

A quick note that RITE is looking to add another Level 2 Technical Support Rep to our team. This position will involve working out of our main office in Sartell, MN (near St, Cloud, MN).

If you are up to the challenge of proving superior technical support and training for retailers, please visit: Our normal business hours are 8:30am to 5:30pm central time but we offer 24/7 support so you must be able to be available for work outside of normal business hours.

Pay is dependent on experience. A background in retail managment, SQL, and retail point of sale systems is very helpful!

Monday, July 2, 2018

Latest NCR CounterPoint (unofficial) Users Forum Posts


Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the
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That's the warning this NCR Counterpoint® SQL user gives when enumerating the known issues of this upgrade and how to correct them.


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