I'm aware of at least two proposed class action lawsuits related to Clover so that should be a huge warning sign not to invest in Clover.
Update September 4th, 2015: to summarize all the information below - 3 years ago Clover looked promising but todays advice is to avoid Clover like the plague - I've stopped tracking the number of complaints specific to Clover as its clear that choosing Clover is a bad decision.
Update July 6, 2015: no shortage of complaints against Clover specific to expensive long term contracts, costly buyout clauses, unable to transfer licensing if the business is sold, and sales reps making promises for features/functions that Clover just can't do. I believe the overall tally is over 400 verified complaints against Clover.
Based on user feedback and the fact that First Data locks you into a costly merchant services contract when purchasing Clover, I do not recommend that anyone considers Clover as a possible point of sale system for your business or organization. There are much better systems on the market like NCR Silver and Bindo Point of Sale that perform at a same or better level and do not lock you in to costly merchant services contracts.
One of the newer tablet and cloud based retail point of sale solutions to come on the marker is Clover. The folks at Clover sent the company that I worked for a complete demo system with a tablet, cash drawer, customer price display, credit card swipe, and high speed thermal receipt printer. I used this equipment at nearly all of the point of sale workshops that I conducted in 2012 and parts of 2013.
In the end, Clover has been acquired by First Data and is not currently available for sale (per the Clover website). Still, in case the program becomes available again, here are my thoughts in working with clover as a retail or food service point of sale system.
- Very easy to learn and use
- Simple touch screen user interface
- Easy to navigate back office functions via a web browser
- Set monthly price
- Appeared to handle both basic retail and basic food service sales well
- Has some modifiers for food and beverage items
- Decent amount of reporting
- Doesn't try to be a true point of sale system (ie: no inventory tracking or purchasing/receiving)
- At the time, there appeared to be various options to pick and choose who would handle your merchant services
The Needs Improvement:
- Lack of basic item cost/margin tracking
- Limited hardware compatability
- Unclear future - if First Data requires the customer to use First Data for merchant services than merchants could be locked in to paying excessive merchant service fees
While I really liked Clover as a viable solution for very small retail stores and food service businesses, the unclear future of Clover makes it tough to even consider Clover as a point of sale option - especially since it has not been available for several months now.
*Updates 7/24/2014* *Feedback Received in July 2014*
The Bindo solution was mentioned a couple of times. Folks noted that Bindo does more than Clover and is even offering some various incentives like free hardware currently. If you are curious about Bindo Point of Sale, check them out at www.bindopos.com.