Latest Post from the NCR CounterPoint Users Forum

POSTINGS FROM OUR FREE  

'NCR COUNTERPOINT® SQL' FORUM 

Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.

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1.)  "Why aren't you working with your CP partner?."  

http://cpuser.org/dc/dcboard.php?az=show_topic&forum=101&topic_id=3848&mode=full&page=    

 

That's the response to our NCR Counterpoint® User's query about upgrading to 8.5 and is it okay to run the LAN and Client on the same server. 

 

Read all about it (and add your thoughts), at Posting #3848, "Installing CP server and client on same server."         

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2.) Getting Help to NCR Counterpoint® Users!

(Click the Links below and stay up-to-date on these posts from fellow CP-Users!)

 

They got an answer, but needs to know less???

"Report showing items with no sales" 

http://cpuser.org/dc/dcboard.php?az=show_topic&forum=101&topic_id=3855&mode=full&page=   

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What Receipt Printer, Cash Drawer, & Scanner to use for a Register that's always on the move?

"Travel Store needs POS Equipment"

http://cpuser.org/dc/dcboard.php?az=show_topic&forum=101&topic_id=3856&mode=full&page= 

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If this ever happened to you, now you'll know why (maybe)!

"Tracking numbers disappearing" 

http://cpuser.org/dc/dcboard.php?az=show_topic&forum=101&topic_id=3852&mode=full&page= 

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3.)  HostGator Error 404:  Page Not Found: 

If you are trying to connect to our Forum and get an Error 404 Message, change the 50.87.144.104  IP Address in the link to cpuser.org and the link will work.

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4.)  Buy Your POS Supplies From Us - 10% First Order Discount!

Thermal Receipt Paper:

$71.10/case of 50 Rolls!  Free Shipping!

*  3 1/8 Inch x 230 Feet (for Epson, Bixolon, etc.)    

*  Free Shipping!

*  That's 61.8 cents per 100 Feet!  

*  Call or E-Mail Us Today!
Plus Save 10% on Labels, Tags, & Ribbons!

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Questions???  Call or E-mail us!  

Counterpoint Users Group 

(CPUSER.ORG®)

 

Gordon Gelrod, Owner 

 

Toll-Free:  (888) 434-0844 

 

E-mail:  Gordon@cpuser.org 

Website:  www.cpuser.org 

 

LinkedIn:  www.linkedin.com/in/cpuser   

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* LEGAL DISCLAIMER

 

CPUSER.ORG® and Counterpoint Users Group provide independent technical support services and information specifically for users of COUNTERPOINT® point of sale systems.

 

COUNTERPOINT® is a registered trademark of CheckPoint Systems, Inc. and a licensed trademark property of NCR Corporation (formerly licensed by Radiant Systems, Inc. and by Synchronics, Inc.

 

CPUSER.ORG® is a registered trademark of Counterpoint Users Group.

 

CheckPoint Systems, Inc. and NCR Corporation neither endorse nor have any affiliation with CPUSER.ORG® or Counterpoint Users Group.

CounterPoint Users Group December 2017

POSTINGS FROM OUR FREE  

'NCR COUNTERPOINT® SQL' FORUM 

Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.

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1.) Upgrade to 8.5.4 not working!   

 

Here is a NCR Counterpoint® SQL User who reports he cannot get a dry-run upgrade of 8.4.6.7 to 8.5.4 (latest version) to work.  

He has decided to upgrade to 8.4.6.18 instead! 

 

See a great example of users-helping-users at Posting #3218, "Upgrade from 8.4.6.7 to 8.5.4 not working."    

2.)  CPSQL Users Get Answers:  

"isc250 and XR5 line display conflict"

"How do I update Vendor Item Costs using Data Interchange"  

"How to select printer for reports"

"Use Azure SQL"   

 

"Dashboard access from the internet"  

 

 

3.)  HostGator Error 404:  Page Not Found:

If you are trying to link to our Forum and get an Error 404 Message, change the IP Address in the link to www.cpuser.org and the link will work. 

       

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Counterpoint® Supplies & Equipment!   

BUY FROM US & SAVE!      

*  Receipt Paper Rolls

*  Labels and Tags  

*  Custom Labels

*  Ribbons 

*  Gift Cards  

*  Label Printers, Receipt Printers, Scanners, etc.  

*  FREE SHIPPING  

*  SAVE 10% ON FIRST ORDER!
*  100% SATISFACTION GUARANTEE! 

 

~~~~~~~~~~~~~~~~~~~~~~~~~  

Questions???  Call or E-mail us!  

Counterpoint Users Group 

(CPUSER.ORG®)

 

Gordon Gelrod, Owner 

 

Toll-Free:  (888) 434-0844 

 

E-mail:  Gordon@cpuser.org 

Website:  www.cpuser.org   

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* LEGAL DISCLAIMER

 

CPUSER.ORG® and Counterpoint Users Group provide independent technical support services and information specifically for users of COUNTERPOINT® point of sale systems.

 

COUNTERPOINT® is a registered trademark of CheckPoint Systems, Inc. and a licensed trademark property of NCR Corporation (formerly licensed by Radiant Systems, Inc. and by Synchronics, Inc.

 

CPUSER.ORG® is a registered trademark of Counterpoint Users Group.

 

CheckPoint Systems, Inc. and NCR Corporation neither endorse nor have any affiliation with CPUSER.ORG® or Counterpoint Users Group.

Unofficial CounterPoint Users Group Newsletter

POSTINGS FROM OUR FREE  

'NCR COUNTERPOINT® SQL' FORUM 

Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.

1.)  Can't E-mail or Export Reports!

 

This NCR Counterpoint® SQL User suddenly started getting an Error Message when trying to send a Report out of CPSQL.

 

Ideas have been given, but no solution yet. 

See it all at the Posting, "Failed to export the report."

 

2.)  NCR Counterpoint® SQL Users asking for help:

"Streamline POS Eq for 'Traveling Store' "

"Programming a trigger"

"Point of sale rounding up receipts and reports." 

3.)  EMV Chip - What Are CP-Users Saying?

"Ingencio iSC250"  (1,095 Views since 04/27/2015)

"EMV chip card compliance"  (1,017 Views since 07/23/2015)

"Ingenico ISC250" (1,985 Views since 05/01/2013)

Services for Counterpoint® Users:
*  Merchant Services:  Lower Your Rates & Fees!  

*  CP-Cloud:  Counterpoint® Hosting & Backup Services!   

*  POS Supplies:  Receipt Paper, Labels, Tags, Ribbons, Gift Cards! 

*  POS Equipment:  Label Printers, Receipt Printers, Scanners, etc.!  *  Free Counterpoint® Support Forums!     

Consume Counterpoint® Consumables For Less:   

*  Receipt Paper Rolls 

*  Labels and Tags  

*  Custom Labels

*  Ribbons 

*  Gift Cards 

*  FREE SHIPPING  

*  SAVE 10% ON FIRST ORDER! 

For Pricing, please Contact Us Today: 

 

Toll-Free:  (888) 434-0844

E-mail:  Gordon@cpuser.org

Website:  www.cpuser.org 

* LEGAL DISCLAIMER

 

CPUSER.ORG® and Counterpoint Users Group provide independent technical support services and information specifically for users of COUNTERPOINT® point of sale systems.

 

COUNTERPOINT® is a registered trademark of CheckPoint Systems, Inc. and a licensed trademark property of NCR Corporation (formerly licensed by Radiant Systems, Inc. and by Synchronics, Inc.

 

CPUSER.ORG® is a registered trademark of Counterpoint Users Group.

 

CheckPoint Systems, Inc. and NCR Corporation neither endorse nor have any affiliation with CPUSER.ORG® or Counterpoint Users Group.

New XR7 From NCR

While NCR has been known for providing tough computers to be used in specialty retail situations like garden centers and nurseries (which I have personally worked with in the past), these computers looked like something out of the 1980's in size and design.

NCR recently released the new XR7 computer which looks more like a sleek tablet but retains the functionality of a computer. The XR7 also has gone through durability testing to ensure that the computer can handle tough retail environments.

More information about rhe XR7 can be found on this webpage: http://www.retailcontrolsystems.com/the-all-new-xr7/

You can also visit my contact page for information on how to reach me if you have questions or are in need of some free and unbiased point of sale advice.

NCR CounterPoint SQL as an Upgrade or Replacement for Microsoft Dynamics RMS

A quick reminder that sales of Microsoft Dynamics RMS and HQ to new users as well as mainstream support ends next year (2016) so please keep that in mind if you are thinking of purchasing RMS or HQ as point of sale software for your business or organization.

April 3rd, 2016, new video review/overview of the NCR CounterPoint SQL point of sale software: http://retailpospondering.blogspot.com/2016/04/updated-review-of-ncr-counterpoint-sql.html

With the EMV Liability Shift Deadline looming as well as the "end of life" status form Microsoft Dynamics RMS and HQ, I wanted to revisit NCR CounterPoint SQL as a logical upgrade from RMS.

I've had direct experience in the past with retail stores and museums replacing RMS with NCR CounterPoint and overall the experience has been positive. It is easy to transfer the data from RMS to NCR CounterPoint SQL and users appreciated the additional features and functions that NCR CounterPoint SQL offers. The user interface for NCR CounterPoint SQL is very different from the user interface in RMS but is also more customizable.

As NCR CounterPoint SQL offers a lot more than RMS, dedicated training sessions are a "must have" as is allowing for time to transition to a new point of sale system. Another bonus is that NCR CounterPoint SQL works with most of the same peripherals (barcode scanners, cash drawers, etc) as Microsoft Dynamics RMS.  NCR CounterPoint SQL is also much better suited for multi-location environments that using Microsoft Dynamics HQ.

About the only complaints that I heard from businesses and organizations who upgraded to NCR CounterPoint SQL from Microsoft Dynamics RMS is that the reporting in NCR CounterPoint SQL is not as robust as the reporting in Microsoft Dynamics RMS. In most cases this was overcome by writing custom reports using Crystal Reports.

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at kevinantosh@gmail.com. There is also a contact form to the right that can be used to reach me.

iMobile3 Enhances NCR Silver Point of Sale

The folks at NCR and iMobile3 have collaborated to add some customer experience features to NCR Silver via the iMobile3 PassMarket mobile storefront application.  The following are the key features:

• Customer Reward Program
• Special Offers
• Gifting
• Messaging
• Store Locator
• Payment Options

You can learn more by visiting the iMobile3 PassMarket webpage at http://www.imobile3.com/passmarket/

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at kevinantosh@gmail.com. There is also a contact form to the right that can be used to reach me.

NCR Silver Point of Sale Review and Demo

Since I already provided a basic video review of demo of the backoffice part of NCR Silver, it was time to post a brief video showing how the point of sale side of NCR Silver looks and works.

The highlights are:

• Very simple to setup, learn, and use
• Flexible for both retail and food service businesses
• Can be turned off and on for seasonal businesses
• Monthly price includes support and updates
• Some limited loyalty and email marketing functions

Summary: 
Affordable mobile solution for retail, museum and food service businesses who want more than what a cash register can do.

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at kevinantosh@gmail.com. There is also a contact form to the right that can be used to reach me.

New Updates for NCR Silver

Thanks to a new iPad Air, I was able to catch up on what has been happening with the NCR Silver mobile point of sale solution for iOS devices.

There have been some significant changes in terms of an enhanced version of NCR Silver for food service businesses but the core retail version of NCR Silver remains the same.  The functionality lies between a cash register and a true point of sale system.  With newer mobile solutions like Bindo POS offering more functionality for the same price, I'm sure the development team at NCR is working to add more advanced functions and features to NCR Silver.

Here are the update highlights:

• Restaurant Pro Edition price starts at $129.00/month
• A Silver 'Guru' can assist with the setup of your system for $299.00 (looks to be combination of phone and onsite service)
• For around $30.00/month you can have integration between NCR Silver and QuickBooks Accounting

Those are the major changes - I am working on a video demo of the sales side of NCR Silver as well.

Can I help?  If you are in need of some free point of sale advice, you can reach me at kevinantosh@gmail.com or 208-340-5632. I have over 15 years experience helping retail stores and museums select the best point of sale solution for their business or organization.

New NCR CounterPoint Reviews

April 3rd, 2016, new video review/overview of the NCR CounterPoint SQL point of sale software: http://retailpospondering.blogspot.com/2016/04/updated-review-of-ncr-counterpoint-sql.html

Update 13.June.2015: A quick note that I have been receiving multiple calls and emails from Microsoft Dynamics RMS users looking to replace RMS due to the upcoming October 1st, 2015 EMV liability shift deadline as well as the "end of life" status for Dynamics RMS and HQ. I have personal experience with RMS users upgrading to NCR CounterPoint and would be happy to share - just visit my contact page for information on how to reach me. I can also put you in touch with a trusted NCR CounterPoint SQL partner.

In addition to the above, I also know which trusted NCR CounterPoint Partners are offering significant discounts and incentives to RMS and HQ users as well as hosted versions of NCR CounterPoint (helps reduce some of your IT costs) and special versions of NCR CounterPoint for thrift stores like Goodwill.

One of the things that I try to stay on top of are user reviews of different point of sale solutions.  The reviews have been the most popular posts on this site and have also generated the most phone calls and emails from folks searching for free and unbiased point of sale help and advice.

While it is easy to link to a review, I prefer to paraphrase the review for the following reasons:

1. Over the years I have figured out how to 'read between the lines' to find the key points of each review
2. I'm also able to easily spot reviews that may have been written from someone attempting to increase or decrease a products reputation (not truly a fake review but a review written with an intent that goes beyond just sharing personal experiences)
3. The biggest reason is that a popular point of sale software review website exists only to sell your information to multiple point of sale companies - that's right, they make money by selling your information

So, there has been a new review of the NCR CounterPoint point of sale software posted recently. The review was very negative but it appears that the user had a restaurant or similar food service business. While I have seen food service business use NCR CounterPoint, we had to modify the software and it was only put in because the food service was part of a larger business like a deli which CounterPoint is well suited for.

Point being that NCR CounterPoint is designed for retail stores and museums but has been modified in some cases to work at food service businesses like concession stands and counter-service businesses. If you have a business that has both a retail and food service aspect, the CounterPoint may work but you really need to have a heart to heart talk with your NCR CounterPoint partner to make sure they have made the correct modifications and done this before (I've only done twice myself with NCR CounterPoint).

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at kevinantosh@gmail.com. There is also a contact form to the right that can be used to reach me.

NCR Silver Review and Back Office Demo

I've worked a bit over the last couple of years with the NCR Silver mobile point of sale solution. The video below covers what I like and don't like about NCR Silver as well as a brief overview of teh back office part of NCR Silver.

The highlights are:

• Very simple to setup, learn, and use
• Flexible for both retail and food service businesses
• Can be turned off and on for seasonal businesses
• Monthly price includes support and updates
• Some limited loyalty and email marketing functions
• Must buy the hardware and peripherals while other solutions like Bindo offer free hardware and peripherals
• Not a true point of sale system
• If solutions like Bindo can offer more of a true point of sale solution for the same monthly price then why choose NCR Silver?

Summary:
Affordable mobile solution for retail, museum and food service businesses who want more than what a cash register can do but more advanced solutions like Bindo POS are making the original mobile solutions like Clover and NCR Silver look a bit too basic.

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at kevinantosh@gmail.com. There is also a contact form to the right that can be used to reach me.

New NCR Silver Review

One of the things that I try to stay on top of are user reviews of different point of sale solutions.  The reviews have been the most popular posts on this site and have also generated the most phone calls and emails from folks searching for free point of sale help and advice.

While it is easy to link to a review, I prefer to paraphrase the review for the following reasons:

1. Over the years I have figured out how to 'read between the lines' to find the key points of each review
2. I'm also able to easily spot reviews that may have been written from someone attempting to increase or decrease a products reputation (not truly a fake review but a review written with an intent that goes beyond just sharing personal experiences)
3. The biggest reason is that a popular point of sale software review website exists only to sell your information to multiple point of sale companies - that's right, they make money by selling your information

Overall the review of NCR Silver was very positive. The user has a specialty retail store and mentioned how easy NCR Silver is to learn and use and that the support has been very helpful.  Minor issues are mentioned related to some glitches that appear to be worked though via a call to support and some hardware issues related to the credit card swipes not having the right connection for the new iOS devices (this was a common issue since Apple switched to the new 'lightning' connectors but has mostly been resolved).

So, overall a positive review from an NCR Silver user.  Just keep in mind that NCR Silver falls between the functionality of a cash register and point of sale system but meets most of the basic needs of small retail stores, seasonal businesses, small museums, and basic food service businesses like food trucks and concession stands.

Can I help?  Over the last 15 years I have worked with thousands of retail stores, museums, and government entities to help them find the best point of sale solution. You can reach me at kevinantosh@gmail.com or on my cell at 208-340-5632 for free point of sale help and advice.