Monday, February 17, 2014

Customer Feedback on One Step Retail Solutions

Back in late summer of 2013, the company that I used to work for, DirectPOS, sold their customer lists to One Step Retail solutions and Cowans Restaurant Solutions. I'll create a separate post about Cowans but I have received some feedback from former DirectPOS customers contacting One Step Retail Solutions for assistance.

The response has been very negative overall in relation to One Step Retail Solutions. Here is what former DirectPOS customers have told via the phone or email:

  • Never received any contact from them
  • One Step didn't even know who I was
  • No local presence in Idaho, Utah, Montana, or Washington State
  • Wanted me to pay $500 for a service that only takes 20-30 minutes to complete
  • Constantly contacting me via phone and email
  • Showed no interest in helping me 
  • Inconsistant
Obviously I do not recommend One Step Retail Solutions.  They appear to have a "turn and burn" mentality versus establishing long term relationships with specialty retail stores of all sizes.

The good news is that there are other options besides One Step Retail Solutions.

Visit my contact page for information on how to reach me. 

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