Customer Feedback on One Step Retail Solutions

Back in late summer of 2013, the company that I used to work for, DirectPOS, sold their customer lists to One Step Retail solutions and Cowans Restaurant Solutions. I'll create a separate post about Cowans but I have received some feedback from former DirectPOS customers contacting One Step Retail Solutions for assistance.

The response has been very negative overall in relation to One Step Retail Solutions. Here is what former DirectPOS customers have told via the phone or email:

• Never received any contact from them
• One Step didn't even know who I was
• No local presence in Idaho, Utah, Montana, or Washington State
• Wanted me to pay $500 for a service that only takes 20-30 minutes to complete
• Constantly contacting me via phone and email
• Showed no interest in helping me 
• Inconsistant

Obviously I do not recommend One Step Retail Solutions.  They appear to have a "turn and burn" mentality versus establishing long term relationships with specialty retail stores of all sizes.

The good news is that there are other options besides One Step Retail Solutions.

Visit my contact page for information on how to reach me. 

Software Reviews and/or Company Reviews

I've noticed that some of the most highly read pages on this blog site are post related to point of sale software reviews (it is tough to find valid reviews of any point of sale program as the reviews seem to be fake, highly favorable, or high critical - this is why I always used live copies of the different point of sale programs that I used to sell so I could see first hand the good and bad in each system).

My question to you would be whether I should also start searching for reviews of the companies actually selling, installing, and support retail point of sale solutions?  I know that I have gathered a lot of feedback on several companies over the years but I would want to most more specific review information as I come across it.

Let me know what you think on posting reviews of the companies actually selling point of sale solutions - see the blurb below for my contact information:

Are you in the US and in need of no cost retail point of sale advice? I'm happy to help and can be reached on my cell at 208-340-5632 (mountain time) or via email at kevinantosh@gmail.com.

Update 8.Feb.2014: I am in the processing of creating some posts that offer a basic review of the point of sale products that I have worked with as well as customer feedback on some companies that sell point of sale solutions. These reviews will all be posted between now and the end of Feb 2014.