Idea is that you can quickly recommend a substitute item to a customer so they don't leave without making a purchase (you spent the marketing dollars to get them in to your business so we want to make sure that the customer doesn't leave empty handed).
NCR/Radiant CounterPoint users can go to “Inventory” then ”Items”, then select an item, and then you can add substitute item(s) can be added under the (surprise again) ”Substitute Item” tab which looks like this:
If needed, you can have multiple substitute items listed as needed. A great way to use your point of sale system to help prevent lost revenue.
Are you in the US and in need of no cost retail point of sale advice? I'm happy to help and can be reached on my cell at 208-340-5632 (mountain time) or via email at firstname.lastname@example.org.