Thursday, March 5, 2015

One Step Retail Solutions Complaints and Reviews

Some time ago I posted feedback and reviews about One Step Retail Solutions in Phoenix, AZ. The complaints related to no shows for scheduled appointments as well as being quoted excessive fees for simple technical support.

I have not received any response or reply from anyone at One Step Retail Solutions so the lack of communication means that I can not recommend considering them as a source for point of sale systems and support.

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at There is also a contact form to the right that can be used to reach me.


  1. We had the same experience - the salesperson from One Step Retail never even showed up for a scheduled appointment so our stores ended up buying CounterPoint from a different dealer.

  2. We called One Step for information on hardware and software for a 18th store that we are opening that will use NCR Counterpoint (the place that previously provided NCR CounterPoint closed) and they refused to provide any pricing. Glad that you have this site and were able to refer me to a CounterPoint partner that was able to provide us with everything that we needed!

    1. Glad that I was able to help! I've helped just over 40 businesses and organizations with 358 combined store locations find a CounterPoint Partner over the last 3 years. Do let me know if I can be of further assistance or if you have any vendor issues.