Monday, September 15, 2014

HarborTouch Point of Sale is Not Free - Part 2

A quick update to a very popular post on my site related to the true cost of HarborTouch Point of Sale.  Over the last year I have talked to multiple retail stores, restaurants and museums about HarborTouch and none ended up purchasing HarborTouch.  The main reason is the contract. Why? Take a look at the true or real cost of HarborTouch over time:

Monthly cost of $69.00/month over 5 years equals $4140.00
Quarterly cost of $59.00/quarter over 5 years equals $1180.00

Note that the above costs are what is stated on the HarborTouch website and are required fees. Your fees may be higher depending on the number of stations that you have in your business or organization.

Now comes the fun part that I think most people miss.  You are locked in to using one company for merchant services (credit and debit card processing services). I've gone back to stores who are on merchant services contracts and they are paying about 1/2% more in merchant services fees.

Now a 1/2% may not sound like much but look at the following:

$250,000 in annual credit and debit card sales X 1/2% X 5 years = $6250.00

So, your actual 5 year cost for a free system is $11,570.00

For reference, here are some other 5 year costs based on businesses that have worked with in the past or spoken to recently:

Bindo Point of Sale (Professional Version/Single Station): $8,256.00
Microsoft RMS (single station): $6,956.00
High end grocery store cash register: $3,055.00
NCR CounterPoint (single station): $11,056.00
NCR Silver (single station): $7,093.00

I'm trying to keep 'all things equal' by including 24/7 support, supply, installation, training, warranty, and hardware costs in the 5 year total.  The only item not included is sales tax.

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at There is also a contact form to the right that can be used to reach me.

1 comment:

  1. I have been a Harbortouch unhappy owner for the past three years and still have two more years to go. My system has become very slow and is obsolete (it is a Windows XP system and Windows XP is no longer supported by Microsoft). My main complain is the Paymentech fees. Harbortouch keeps adding bogus fees to the point that my total processing fees is 6.1% of my sales and keeps increasing. I am locked on a 5 year contract and can't switch to another merchant processing company because Harbortouch purposely made Harbortouch POS not compatible with other merchants. Still I will be saving money by paying the thieves of Harbortouch the remaining months of my contract (24 months times $69 = a rip off of $1,656). So, final words: BUSINESS OWNER BEWARE OF HARBORTOUCH AND STAY AWAY FROM THEM!!!