Wednesday, August 6, 2014

New Features in Shopkeep Point of Sale & Reviews/Feedback

I mentioned a few posts back that open bar tab and tip/total functions are what prevents most retail point of sale systems from being used in most food service businesses.

Well, the folks at Shopkeep have now added both the open bar tab function and tip/total functions to Shopkeep which opens up Shopkeep point of sale for iOS devices to those with food service businesses.

My main concern with Shopkeep Point of Sale is the lack of valid reviews from people actually using the Shopkeep point of sale solution here in the United States. I receive frequent calls and emails from folks asking about Shopkeep but none of us can find valid reviews from actual end users. That being said, you can find more information on the Shopkeep website at

UPDATE: I may have spoken to soon. Here is a link to a Shopkeep review but ignore the review (the person who wrote the review does not state that they have retail or restaurant management experience) and jump down to the comments to see some feedback on Shopkeep - it is pretty easy to spot the valid and invalid comments:

With a background in retail and restaurant management plus 15 years of working with various point of sale solutions, I have become quite skilled at pulling out the valid information in the reviews.  For those of you not wanting to read through the comments, here is what you need to know:

"As of about a week ago, suspended tickets have now been added"
"Shopkeep does not support integration with ANY webstore applications that I can find. They had made a decision to move away from Shopify in early 2013,"
"Shopkeep still has NOTHING in place to offer for web integration"
"expect the second tax rate to be available in the very near future"
"the interface seems easy and clean, and it’s a breeze to set up"
"no long-term agreements and no cancellation fees"
"The customer service is great and they are obviously a company on the right track"
"However, not having gift card integration is TERRIBLE and extremely frustrating...."
"...only one tax rate and only one special tender type…those are limitations I cannot live with."

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at There is also a contact form to the right that can be used to reach me.

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