Tuesday, June 6, 2023

Surcharging Dangers: Disputes and Chargebacks

 I have been getting reports from retailers about customers successfully disputing card surcharge fees. 

If you apply a surcharge when a customer pays using a credit or debit card in your business, be sure that your surcharge policy signage is easy to see. 

Even better, look for a point of sale system and payment terminals that support Dual Pricing as Dual Price does not apply a surcharge but simply allows for a cash price and a card price at checkout. 

 Cloud Retailer is one example if you happen to have a beer, wine or liquor store in the United States: https://www.cloudretailer.com/dualprice-pos/



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