Tuesday, April 14, 2015

More Advice for Microsoft Dynamics RMS Users - the 7 year rule

A quick reminder that sales of Microsoft Dynamics RMS and HQ to new users as well as mainstream support ends next year (2016) so please keep that in mind if you are thinking of purchasing RMS or HQ as point of sale software for your business or organization.

Updated information on the upcoming Retail Management Hero Software (or what I am coining "RMS 3.0 for 2015 and beyond") can be found here: http://retailpospondering.blogspot.com/2015/06/new-option-for-rmshq-users-retail.html

As I continue talking to businesses using the Microsoft Dynamics RMS point of sale software as well as talking to businesses considering purchasing RMS, I wanted to pass along reasons why investing in RMS as a new point of sale system for your business or organization is a poor decision (those of you already using RMS have different options available which are covered in this blog post).
  1. EMV Liability Shift date. This is coming up in October of this year (2015) in the United States and related to who is liable for fraudulent transactions when a chip credit or debit card is used for payment. Based on information from Microsoft, if you purchase RMS now, you will need to also purchase additional software and hardware to meet the EMV liability shift date. I am extremely disappointed that Microsoft Dynamics RMS Partners in the US are selling RMS to businesses without explaining how to handle the EMV Liability Shift Date (as well as the costs involved).
  2. RMS and HQ End of Life. Back in May 2014, Microsoft released information related to the future of RMS and HQ with mainstream support and sales ending in July of 2016 and all support ending in July of 2021.
  3. What else will come around? Once EMV is past us, what sort of new standard or requirement will come up in 2016 or beyond that will require further investments?
  4. 7 Year Rule. Typically, I have found that a good point of sale system should last about 7 years. If full support for RMS ends in 2021 then, if you purchase RMS today, you will only have 6 years before you need to look at replacing or upgrading RMS.
Point being, buying RMS now as a point of sale system for your business is not a wise choice. 

Comments and questions are always welcomed!

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at kevinantosh@gmail.com. There is also a contact form to the right that can be used to reach me.

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