NCR Smart Alerts New Release

I just received an update that NCR plans a new release of their Smart Alerts for the end of May.  NCR Smart Alerts works in conjunction with NCR CounterPoint point of sale software to send you text and email alerts when certain activities happen in your store.  I usually break the texts and emails into three different types:

1. Good Stuff like you just exceeded $5000 in sales for the day
2. No So Good Stuff like an employee just gave someone a 99% discount off of a $500 purchase
3. FYI Stuff like general sales data for the day

Smart Alerts keep you connected to your store without you having to physically be at the store.

Here is more information on the planned updates to NCR Smart Alerts


Alert Enhancements

• Discount Over Percentage Alert has been enhanced to include ticket level discounts
• Large Sale alert has been enhanced to include the customer’s name, phone number, and e-mail address (if present). This enables the merchant to immediately thank the customer if they choose.  Now that’s customer service!

Website enhancements:

• Ability to enter custom dollar amounts for alert values if the dollar amount is not represented in the drop down.
• A “Holiday Schedule” button for stores, which allows you to specify days that a store is closed.
• Ability to change the carrier for SMS subscribers
• Alert selection for subscribers has changed from a drop down to a tree view
• Updated Installation Agent documentation

Are you in the US and in need of no cost retail point of sale advice? I'm happy to help and can be reached on my cell at 208-340-5632 (mountain time) or via email at kevinantosh@gmail.com.

Updates to NCR Silver/Special Pricing

Here are some of the more recent updates to the NCR Silver point of sale software:

• Category, Item & Modifier Sorting – Adjust the order in which categories, items, and modifiers are displayed on the POS from the back office using the Sort Order button. For new set-up, categories are also set to auto color code unless checked off.
• Multi tax jurisdiction option – If local regulations require the calculation and display of taxes at multiple levels, an option is now available to support this level of detail. Set up multiple jurisdictions like City, County, and State in the back office, with the individual tax rate details shown on the customer receipt and tax reports.
• Enhanced Sale Summary Report – – Now link directly to an individual date listed on the Sales Summary Report and go to the Daily Summary Report for that day.
• Enhanced Customer Assignment – Expanding on previously-introduced functionality to assign a customer to a ticket based on a credit card swipe, it is now possible to swipe a card prior to starting a ticket to quickly assign a customer. Swipe at the end of the transaction to initiate payment process is still required.

• Back Office User Interface Enhancements – The new look and feel of NCR Silver Back Office revealed in our last release has been applied across all screens, giving you a consistent experience when using the back office.

Are you in the US and in need of no cost retail point of sale advice? I'm happy to help and can be reached on my cell at 208-340-5632 (mountain time) or via email at kevinantosh@gmail.com.

Tuesday Tips Question

Tuesday Tips Questions:  I am in MN this week but would appreciate some feedback on Tuesday Tips. You can comment here, on my blog site, or email me at kevinantosh@gmail.com

1) Would be helpful to include tips on our restaurant and bar point of sale solutions?

2) Would it be helpful if I assembled all the Retail Tuesday Tips in to one reference document that could be printed or emailed?

Thanks for your feedback - the normal Tuesday Tips will return next week!