Microsoft RMS Support

 A quick note that I am still getting calls and emails regarding support for the Microsoft RMS point of sale software. I do have equipment running Microsoft RMS but that equipment is quite old.

 As long as the equipment keeps running, I will do my best to offer limited support for RMS. If it only takes 15 minutes to answer your support question, then the support is free.

 More in depth RMS support will be billed at an hourly rate of $79/hour.

 

 

New Issues for Microsoft Dynamics RMS Users

 We are just a few weeks away from the July 13th, 2021 official end of life date for the very popular Microsoft Dynamics RMS point of sale software. Based on some recent phone calls and emails that I have had with companies in the US that still plan on supporting RMS, there are a few things that retailers need to be aware of:

1. Plan on support ending for the various plug ins and add-ons for RMS or plan on there being no enhancements to these plug ins and add ons (new versions, bug fixes, etc)
2. Plan on paying double for RMS support - of the few companies that I spoke with, most mentioned charging a premium service rate (eg $135 to $175/hour plus an annual support contract that costs $400 to $1500 for a typical retail store)
3. Plan on longer support response times. With Microsoft no longer offering any resources, each individual company will need to figure out support requests on their own. This could easily take longer for a tech to work through an unusual or unfamiliar support issue/request
4. Any plug ins and add ons for RMS that will not be phased out for another 1-3 years may see a price increase if there is a monthly fee involved. It is just going to cost more to maintain and support anything related to RMS.

Soooo - the idea of using RMS past July 2021 may be less appealing you if support alone costs $1500 a year plus finding someone to support RMS will become more and more challenging over the coming years.

If this is enough to prompt you to take a serious look at replacing RMS, here is a video that might help guide you to which POS system would make a good replacement:  https://youtu.be/fzqc7gmrJ58

Questions, comments, anything that you would want me to share with RMS users in the US? You can reach me at 208-340-5632 or kevinantosh@gmail.com

 

Online Resources for Retailers Using the Micrisoft Dynamics RMS Point of Sale Software

So, with only few a few months left before RMS goes end of life in July 2021, I'm still fielding calls and emails from retailers still using RMS as their point of sale software.  Since support will be very limited after July 2021 (unless you have a support contact through me/RITE), here are some general resources for "self help":

Official RMS Forum: https://community.dynamics.com/rms

RMS Database Schema: https://static.austinhartzheim.me/files/docs/microsoft-rms/microsoft-rms-database-structure.pdf

Windows 10 and RMS: http://legacy.rite.us/Support/UpgradingtoWindows10.aspx 

RMS Tutorials: http://legacy.rite.us/Support/MicrosoftRMSSupport/RMSTutorials.aspx 

My YouTube Channel: https://www.youtube.com/kevinantosh 

Card Defender for Microsoft RMS: https://www.youtube.com/watch?v=PsjOU6jhFZM

RMS HQ User Guide: https://www.geminicomputer.com/rms/hq/RMS_HQ_Users_Guide_V2.pdf

RMS HQ Getting Started Guide: https://www.geminicomputer.com/rms/hq/RMS_HQ_GS_Guide_V2.pdf

Don't forget about the "help" option in RMS Manager as well as the user guides that came with the software. These are fairly in depth and very helpful for the average user.

RMS Replacement Options: https://www.youtube.com/watch?v=mmvYwfJ-MeE and https://www.youtube.com/watch?v=fzqc7gmrJ58&t=1s

 

If you have any additional resources that I should list above, please contact me at kevinantosh@gmail.com or 208-340-5632.

 

RITE Extends RITE Microsoft RMS Maintenance Program to all RMS Users

As many retailers using the Microsoft Dynamics RMS point of sale software have expressed interest in using the RMS software beyond the July 2020/2021 end of life date, RITE has extended their RITE RMS Maintenance Plan to be available for all retailers using the Microsoft Dynamics RMS point of sale software. This is a great way to continue receiving RMS support and is even available to retailers using RMS who are lapsed on their Microsoft Annual Maintenance Agreement (also known as BRAP or annual software maintenance).

With costs starting around $215/lane license if current on maintenance or around $430/lane if lapsed on maintenance, this is a great way to maintain RMS support.

RITE RMS Maintenance includes the following:

• Automatic weekly backups of the RMS database (daily backups are available for an additional charge)
• ESET Antivirus software on each POS computer
• Free clean up of the RMS database (re-indexing, removing un-used files, etc) to help speed up the RMS software and stay under any SQL database size limitations
• 100% discount against the up front license cost of the Cloud Retailer point of sale software (normally $500/lane license). Cloud Retailer is a direct replacement for Microsoft RMS and also works with the very popular Card Defender processing plug in for RMS making for an easier and less expensive transition to a new POS software program. Discount only applies to RMS users who are current on RITE RMS Maintenance and does not include Cloud Retailer hardware, training or related deployment costs)
• Access to our Minnesota and Idaho based support team for RMS support via "pay as you go" or pre-paid discounted blocks of support hours options.

The first steps are to get in touch with RITE to complete a Change of Partner form and obtain a quote based on your lane count and whether you are lapsed on Microsoft RMS Maintenance. Additional options for backups and paid technical support can be discussed at that time as well. 

You can reach the RITE team by calling 888-267-7483 or sales@rite.us. 

Resellers/Dealers/VAR's/Partners Ending Support for Microsoft RMS

As the July 2021 end of life date comes closer specific to the Microsoft RMS point of sale software, more and more Microsoft RMS Partners/VAR's/Dealers/Resellers are setting firm dates on when they will stop supporting Microsoft RMS and RMS HQ.  So far, the following has been reported to me:

1. Positive Technologies: January 2021
2. Compass/Interdyn: Already ended
3. Retail Technology Experts: Already ended
4. New West Tech: Pending
5. RITE: Will support past July 2021 - no near term plans to end RMS/HQ support

If I come across others - I will be sure to pass along. If you are in need of Microsoft RMS/HQ support and/or are looking for a POS software program to replace RMS, please contact me at 208-340-5632 or kevinantosh@gmail.com. Besides the consulting services that I offer, I also work for a Microsoft Dynamics RMS Partner that will continue to support RMS past July 2021 (but not forever given the resources required to support RMS/HQ once Microsoft officially ends RMS/HQ support).

New from RITE: Have your own dedicated support tech!

Details on a new support offering from RITE

Dedicated Tech Pricing
Would you like to have a dedicated technical point of contact at RITE? With standard support, you work with our entire team, with dedicated support you’ll have a single technical point of contact on our level 2 technical team, on an ongoing basis.

Silver - $1,499 per month
Up to 15 hours of service per month. Any unused services will rollover to the next month and expire if not used in the next month. Services rendered in excess of the base 15 hours services are charged at a rate of $96 per hour. Your point of contact will have no more than 2 other dedicated customers.

Gold - $5,999 per month
Up to 60 hours of service per month. Any unused services will rollover to the next month and expire if not used in the next month. Services rendered in excess of the base 60 hours services are charged at a rate of 94 per hour. Your point of contact will have no other dedicated customers – you will be their highest priority, always.

*First and last month of service required to be paid at the beginning of contact.

For more information, please contact RITE at sales@rite.us or 888-267-7483

Latest NCR CounterPoint Forum Posts

POSTINGS FROM OUR FREE  

'NCR COUNTERPOINT® SQL' FORUM 

Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.

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1.)  That is great info, thank you so much! 

http://cpuser.org/dc/dcboard.php?az=show_topic&forum=101&topic_id=3718&mode=full&page=  

 

That's the exclamation from this NCR Counterpoint® User who's been getting quite a response from his questions about tracking inventory within his three-store operation.

   

Four CP-users have chimed-in so far, so see all the specifics at Posting #3718, "Multiple Location Question."     

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2.) Did These NCR Counterpoint® Users Get Help???

(Click the Links below and stay up-to-date on these posts from fellow CP-Users!)

 

"Export Top Customers"

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"Crystal Reports Error"

 http://cpuser.org/dc/dcboard.php?az=show_topic&forum=101&topic_id=3726&mode=full&page= 

"NCR Counterpoint 8.5.6 multisite support?" 

 http://cpuser.org/dc/dcboard.php?az=show_topic&forum=101&topic_id=3737&mode=full&page= 

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3.)  HostGator Error 404:  Page Not Found: 

 

If you are trying to connect to our Forum and get an Error 404 Message, change the 50.87.144.104  IP Address in the link to cpuser.org and the link will work.  

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Questions???  Call or E-mail us!  

Counterpoint Users Group 

(CPUSER.ORG®)

 

Gordon Gelrod, Owner 

 

Toll-Free:  (888) 434-0844 

 

E-mail:  Gordon@cpuser.org 

Website:  www.cpuser.org 

 

LinkedIn:  www.linkedin.com/in/cpuser   

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* LEGAL DISCLAIMER

 

CPUSER.ORG® and Counterpoint Users Group provide independent technical support services and information specifically for users of COUNTERPOINT® point of sale systems.

 

COUNTERPOINT® is a registered trademark of CheckPoint Systems, Inc. and a licensed trademark property of NCR Corporation (formerly licensed by Radiant Systems, Inc. and by Synchronics, Inc.

 

CPUSER.ORG® is a registered trademark of Counterpoint Users Group.

 

CheckPoint Systems, Inc. and NCR Corporation neither endorse nor have any affiliation with CPUSER.ORG® or Counterpoint Users Group.

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Welcome to some new RITE Customers!

A quick shout out to some retailers and organizations that recently signed on with me for point of sale related needs:

Opus One Winery - Card Defecnder - CA

The Range - RMS Plug Ins - CA
Bullet Barn Guns - Cloud Retailer and Card Defender - CA
Rietdyk's Milling Co - Service and Support - WA
Quantum Raynbow - Caribian - Cloud Retailer Reseller
Everson Royce - Cloud Retailer and Card Defender - CA

Plasticare - Cloud Retailer and Card Defender - CO

4 Way Meat Market - Card Defender - CA

1 Stop Pool - Support and Service - TX

Young Life - Consulting Services - CO

The Range of Richfield - Cloud Retailer and Card Defender - WI

Marmot Mountain / Newell Brands - RMS Plug Ins - CO

I can be reached directly at 208-340-5632 or kevinantosh@gmail.com

Microsoft Dynamics RMS and HQ Support for 2021 and Beyond

The calls have started coming in from retailers regarding Microsoft Dynamics RMS Partners setting cut-off dates for ending support on the Microsoft Dynamics RMS and HQ point of sale software programs earlier than the official Microsoft end dates of July 2020 and July 2021.

If you wish to keep using Microsoft RMS and are in need of a new Microsoft Dynamics RMS Partner, then RITE is ready to help! Some reasons to consider RITE:

• 24/7 support
• One of the largest Microsoft Dynamics RMS and HQ Partners in the US
• Team of support technicians
• Many of us have worked with RMS and HQ back to the days when it was QuickSell 2000 and QuickSell HQ from SMS in California
• RITE has written numerous plug-ins and add-ons for RMS over the years
• Discounted support packages are available which can lower the hourly rate for RMS support to under $100/hour
• Card Defender EMV/Chip Card system for Microsoft RMS, HQ, Retail Management Hero, and Cloud Retailer
• Significant discounts for RMS users wanting to migrate to Retail Management Hero or Cloud Retailer
• Commitment to support the Microsoft Dynamics RMS and HQ user base

I have a bunch of resources that I can send you but the first step is a quick discussion over the phone to see what you may need and how RITE can help. You can reach me at kevinantosh@gmail.com or 208-340-5632 for more information. If you would prefer to contact me via RITE, then use kevina@rite.us or 208-994-9404.

Welcome to Some New and Upgrading Customers!

A quick shout out to the following retailers who signed on with me over the last 30 days. I look forward to working with you!

• O'Loony's Wine in Arkansas: Card Defender
• A & E Ramirez Market in California: Card Defender
• 4 Way Meat Market in California: Card Defender
• Greenfield Custom Meats in Idaho: Retail Management Hero
• One Stop Pool Shop in Texas: Microsoft RMS Dynamics support

In need of point of sale advice, you can reach me at kevinantosh@gmail.com or 208-340-5632.

Microsoft Dynamics RMS Software Training Tutorials

With 38,000+ stores still using the Microsoft Dynamics RMS point of sale software in the US, some of the more frequent requests that I receive fall under the "how to" or "how do I" category. Many RMS users have upgraded to the most recent version of Microsoft RMS in order to be supported through July of 2021 and want to make sure that they are using RMS to its fullest.

While the tutorials found on the website below are not a substitute for formal training from a Microsoft Dynamics RMS Partner, they are helpful overviews and self study materials.

You can find the tutorials here: http://www.rite.us/Support/MicrosoftRMSSupport/RMSTutorials.aspx

Do contact me at 208-340-5632 or kevinantosh@gmail.com with any questions.

An Official Welcome to RTE's Microsoft RMS Client Base!

An official welcome to Retail Technology Experts (RTE - Mirimar, FL)) Microsoft RMS client base which has been acquired by Retail Information Technology Enterprises (RITE - Sartell, MN, Dallas, TX and Boise, ID)!

As you know, RITE recently acquired RTE's Microsoft RMS software client base due to RTE divesting their client base of over 1000 retailers. Many of you are already working with RITE. If not, a team member from RITE will be reaching out over the coming days to have a conversation with you related to the following:

• Whether you are still using the Microsoft RMS software in your business?
• Whether you are still a Retail Technology Experts (RTE) customer?
• Learning more about you and your business - and the technology equipment that you have in place.
• What, if any, issues or outstanding commitments that RTE has made that RITE needs to address?
• What personal concerns or questions that you may have related to the acquisition?
• If you have already addressed the October 2015 EMV liability shift?
• Short and long term plans for your business related to the technology used - always good to have a short term (0-90 day) and long term (5-7 year) plan.
• Anything that the RITE team needs to be aware of?
• What are the next steps that we should take?

Our goal at RITE is to make sure that any current and future needs are taken care of related to the RMS point of sale system that you have in your store. We are also working with RTE to honor any past commitments that have been made or any work that is currently in process.

If you have any pressing needs or questions, please contact us at 866-267-7483. As part of the acquisition, RTE's website will be directing to RITE's website and RTE's phone system will forward to RITE's phone system.

Retail Point of Sale Service and Sales - Utah

A quick note that I'm headed to perform some sales and service work in the following areas and would be happy to swing by your retail business to offer some no cost retail point of sale advice (any service work would need to be scheduled ahead of time):

• Salt Lake City, Utah
• Ogden, Utah
• Logan, Utah
• Layton, Utah
• Lehi, Utah
• Park City, Utah
• Provo, Utah

Do call (208-340-5632) or email (kevinantosh@gmail.com) me if we should schedule a time to meet.

Microsoft RMS Change of Partner Form

A quick reminder that I am able to process Microsoft RMS Change of Partner forms as needed. If you do not have an official partner, are unhappy with your present partner, or your partner is no longer in business, please contact me for a simple form to complete.

A few notes on Microsoft RMS Change of Partner forms:

• There are no costs associated with completing this form
• I've filled in the form with all the details to save you time 
• This is not locking you in to any sort of paid service contract
• Completing this form keeps Microsoft happy knowing that you have a local company for RMS support
• By having the form on file, this prevents delays in obtaining support for your Microsoft RMS software - whether that support is needed 2 days from now or 2 years from now

Completed forms can be emailed to me at kevinantosh@gmail.com or faxed to my attention at 320-230-1796.

Call me at 208-340-5632 with any questions. It normally takes Microsoft 1-2 business to process the form.

Quick Note of Thanks!

Quick note of thanks to the 27 stores in Idaho & Utah that recently selected RITE as their Microsoft RMS Partner! #rms #support #Utah #idaho

Obviously this was more of a social media post but it has been amazing (and hectic) couple of weeks given the need and demand for RMS support here in Idaho and Utah.

Thank goodness we have multiple RMS techs on staff!

Retail Management Hero Promotional Pricing Extended to Microsoft POS 2007/2009/2.0 Users

A quick note that Retail Realm and Retail Hero have let me know that users of the Microsoft POS 2007, 2009 and 2.0 point of sale programs can also upgrade to the new Retail Management Hero point of sale software program at the $250/license cost (plus maintenance and labor/new hardware as required).

This is a really great opportunity for stores using these point of sale software programs to upgrade to a newer point of sale program!

Be sure to contact me at 208-340-5632 or kevinantosh@gmail.com for more information (US only please).

RITE Expands Westward

Retail Information Technology Enterprises (RITE), Sartell, MN has expanded their local presence westward to provide local retail point of sale system service and sales to the under-served states of Idaho and Utah.

Since DirectPOS (Boise, ID, Salt Lake City, UT, and Spokane, WA) stopped selling and supporting point of sale systems in late summer 2013, retailers in these areas have experienced difficulty in obtaining service and support for their point of sale systems. Retailers in these areas searching for a point of sale system have found that they are limited to simple mobile point of sale systems or working with someone whose sole focus is not just on retail point of sale systems.

Since 2002, RITE has provided sales and 24/7 support of multiple point of sale systems for retailers of all types with a special focus on specialty retail stores with between 1 and 300 locations. 
RITE's Idaho and Utah office can be reached at 208-994-9404 or kevina@rite.us

More Information on Retail Management Hero Point of Sale (Microsoft Dynamics RMS/POS 2009 Replacement)

Update July 2016, Retail Management Hero demo and overview: http://retailpospondering.blogspot.com/2016/07/new-version-of-rmsretail-management.html

Wow - so much to share regarding the June 14th, 2016 release of the Retail Management Hero (RMH) point of sale software as a replacement for Microsoft Dynamics RMS and Microsoft POS 2009 point of sale software programs!

I'll be creating more detailed blog posts, reviews, overviews, and videos over the next 2 weeks but here are some bullet points:

• Release date is June 14th, 2016
• Easy and very low cost migration from RMS/POS 2009 to RMH (pricing starts at $215.00/computer + labor)
• RMS/POS 2009 users can keep their existing equipment in most situations
• RMS users can keep their histiorical data
• EMV processing out of the box (very limited will be expanded by Q3 2017)
• Built in customer loyalty program (limited - with add-ons available as well)
• RMH has nearly all of the features and functions that RMS offered...and much more like emailing receipts and matrix purchase order creation for apparel stores
• Adaptable to all types of retail stores - even stores with heavy service/labor offerings
• Fills the niche for stores whose volume or number of locations does not justify investing in Retail Pro, NCR CounterPoint, or similar point of sale software programs
• Offers the reliability, speed, up-time, and features/functions than many of the cloud based POS systems can't touch (like Clover, Silver, Vend. Shopkeep, etc)

Stay tuned for more details as I will be offering sales and support for the following point of sale programs effective immediately (US - all locations):

• Microsoft Dynamics RMS and RMS HQ (support only - sales to existing users only)
• Microsoft Dynamics POS 2009 (support only)
• Retail Management Hero versions 3 and 3.1 (starting June 14th, 2016)
• Cloud Retailer POS
• Retail Realm Essentials POS

Many more details to follow.

How to obtain a 30 day trial version of Retail Management Hero: http://www.pospondering.com/2017/01/how-to-obtain-30-day-trial-license-of.html

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at kevinantosh@gmail.com. There is also a contact form to the right that can be used to reach me.

Retail Point of Sale Vendor Referrals

A quick note that I am happy to provide referrals to businesses selling and supporting different point of sale systems that you may already be using. All I need to know is the following:

1. your location (city and state - US only, please)
2. your business name and contact information
3. which point of sale system you are using
4. why the place you bought your point of sale from can not help you
5. what sort of help you need (tech support/new licenses/upgrade/new hardware/etc)

The reason for # 4 is a safeguard against people who owe a company money attempting to obtain support from someone else.

While I don't know every dealer/partner for every point of sale system, I do maintain a contact list of the partners and dealers that I trust so do visit my contact page for information on how to reach me for this type of information.

Note that this also applies if you are considering a specific point of sale system and want to know who to buy the system from.

Unofficial CounterPoint Users Group Newsletter

POSTINGS FROM OUR FREE  

'NCR COUNTERPOINT® SQL' FORUM 

Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.

1.)  Can't E-mail or Export Reports!

 

This NCR Counterpoint® SQL User suddenly started getting an Error Message when trying to send a Report out of CPSQL.

 

Ideas have been given, but no solution yet. 

See it all at the Posting, "Failed to export the report."

 

2.)  NCR Counterpoint® SQL Users asking for help:

"Streamline POS Eq for 'Traveling Store' "

"Programming a trigger"

"Point of sale rounding up receipts and reports." 

3.)  EMV Chip - What Are CP-Users Saying?

"Ingencio iSC250"  (1,095 Views since 04/27/2015)

"EMV chip card compliance"  (1,017 Views since 07/23/2015)

"Ingenico ISC250" (1,985 Views since 05/01/2013)

Services for Counterpoint® Users:
*  Merchant Services:  Lower Your Rates & Fees!  

*  CP-Cloud:  Counterpoint® Hosting & Backup Services!   

*  POS Supplies:  Receipt Paper, Labels, Tags, Ribbons, Gift Cards! 

*  POS Equipment:  Label Printers, Receipt Printers, Scanners, etc.!  *  Free Counterpoint® Support Forums!     

Consume Counterpoint® Consumables For Less:   

*  Receipt Paper Rolls 

*  Labels and Tags  

*  Custom Labels

*  Ribbons 

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*  SAVE 10% ON FIRST ORDER! 

For Pricing, please Contact Us Today: 

 

Toll-Free:  (888) 434-0844

E-mail:  Gordon@cpuser.org

Website:  www.cpuser.org 

* LEGAL DISCLAIMER

 

CPUSER.ORG® and Counterpoint Users Group provide independent technical support services and information specifically for users of COUNTERPOINT® point of sale systems.

 

COUNTERPOINT® is a registered trademark of CheckPoint Systems, Inc. and a licensed trademark property of NCR Corporation (formerly licensed by Radiant Systems, Inc. and by Synchronics, Inc.

 

CPUSER.ORG® is a registered trademark of Counterpoint Users Group.

 

CheckPoint Systems, Inc. and NCR Corporation neither endorse nor have any affiliation with CPUSER.ORG® or Counterpoint Users Group.