Latest Post from the NCR CounterPoint Users Forum

POSTINGS FROM OUR FREE  

'NCR COUNTERPOINT® SQL' FORUM 

Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.

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1.)  "Why aren't you working with your CP partner?."  

http://cpuser.org/dc/dcboard.php?az=show_topic&forum=101&topic_id=3848&mode=full&page=    

 

That's the response to our NCR Counterpoint® User's query about upgrading to 8.5 and is it okay to run the LAN and Client on the same server. 

 

Read all about it (and add your thoughts), at Posting #3848, "Installing CP server and client on same server."         

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2.) Getting Help to NCR Counterpoint® Users!

(Click the Links below and stay up-to-date on these posts from fellow CP-Users!)

 

They got an answer, but needs to know less???

"Report showing items with no sales" 

http://cpuser.org/dc/dcboard.php?az=show_topic&forum=101&topic_id=3855&mode=full&page=   

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What Receipt Printer, Cash Drawer, & Scanner to use for a Register that's always on the move?

"Travel Store needs POS Equipment"

http://cpuser.org/dc/dcboard.php?az=show_topic&forum=101&topic_id=3856&mode=full&page= 

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If this ever happened to you, now you'll know why (maybe)!

"Tracking numbers disappearing" 

http://cpuser.org/dc/dcboard.php?az=show_topic&forum=101&topic_id=3852&mode=full&page= 

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3.)  HostGator Error 404:  Page Not Found: 

If you are trying to connect to our Forum and get an Error 404 Message, change the 50.87.144.104  IP Address in the link to cpuser.org and the link will work.

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4.)  Buy Your POS Supplies From Us - 10% First Order Discount!

Thermal Receipt Paper:

$71.10/case of 50 Rolls!  Free Shipping!

*  3 1/8 Inch x 230 Feet (for Epson, Bixolon, etc.)    

*  Free Shipping!

*  That's 61.8 cents per 100 Feet!  

*  Call or E-Mail Us Today!
Plus Save 10% on Labels, Tags, & Ribbons!

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Questions???  Call or E-mail us!  

Counterpoint Users Group 

(CPUSER.ORG®)

 

Gordon Gelrod, Owner 

 

Toll-Free:  (888) 434-0844 

 

E-mail:  Gordon@cpuser.org 

Website:  www.cpuser.org 

 

LinkedIn:  www.linkedin.com/in/cpuser   

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* LEGAL DISCLAIMER

 

CPUSER.ORG® and Counterpoint Users Group provide independent technical support services and information specifically for users of COUNTERPOINT® point of sale systems.

 

COUNTERPOINT® is a registered trademark of CheckPoint Systems, Inc. and a licensed trademark property of NCR Corporation (formerly licensed by Radiant Systems, Inc. and by Synchronics, Inc.

 

CPUSER.ORG® is a registered trademark of Counterpoint Users Group.

 

CheckPoint Systems, Inc. and NCR Corporation neither endorse nor have any affiliation with CPUSER.ORG® or Counterpoint Users Group.

CounterPoint Users Group December 2017

POSTINGS FROM OUR FREE  

'NCR COUNTERPOINT® SQL' FORUM 

Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.

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1.) Upgrade to 8.5.4 not working!   

 

Here is a NCR Counterpoint® SQL User who reports he cannot get a dry-run upgrade of 8.4.6.7 to 8.5.4 (latest version) to work.  

He has decided to upgrade to 8.4.6.18 instead! 

 

See a great example of users-helping-users at Posting #3218, "Upgrade from 8.4.6.7 to 8.5.4 not working."    

2.)  CPSQL Users Get Answers:  

"isc250 and XR5 line display conflict"

"How do I update Vendor Item Costs using Data Interchange"  

"How to select printer for reports"

"Use Azure SQL"   

 

"Dashboard access from the internet"  

 

 

3.)  HostGator Error 404:  Page Not Found:

If you are trying to link to our Forum and get an Error 404 Message, change the IP Address in the link to www.cpuser.org and the link will work. 

       

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Counterpoint® Supplies & Equipment!   

BUY FROM US & SAVE!      

*  Receipt Paper Rolls

*  Labels and Tags  

*  Custom Labels

*  Ribbons 

*  Gift Cards  

*  Label Printers, Receipt Printers, Scanners, etc.  

*  FREE SHIPPING  

*  SAVE 10% ON FIRST ORDER!
*  100% SATISFACTION GUARANTEE! 

 

~~~~~~~~~~~~~~~~~~~~~~~~~  

Questions???  Call or E-mail us!  

Counterpoint Users Group 

(CPUSER.ORG®)

 

Gordon Gelrod, Owner 

 

Toll-Free:  (888) 434-0844 

 

E-mail:  Gordon@cpuser.org 

Website:  www.cpuser.org   

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* LEGAL DISCLAIMER

 

CPUSER.ORG® and Counterpoint Users Group provide independent technical support services and information specifically for users of COUNTERPOINT® point of sale systems.

 

COUNTERPOINT® is a registered trademark of CheckPoint Systems, Inc. and a licensed trademark property of NCR Corporation (formerly licensed by Radiant Systems, Inc. and by Synchronics, Inc.

 

CPUSER.ORG® is a registered trademark of Counterpoint Users Group.

 

CheckPoint Systems, Inc. and NCR Corporation neither endorse nor have any affiliation with CPUSER.ORG® or Counterpoint Users Group.

Another Trip to Minnesota - Want to Meet in Person?

Is your business in the greater Minneapolis - St Paul area of Minnesota?  I'm headed back to the Twin Cities in a few weeks and would be happy to meet with you in person - weather permitting, of course!

Best situation is that you have a retail store and are searching for a new point of sale system or are planning to open a retail store and need some unbiased advice related to point of sale systems.

As my schedule tends to fill up quickly, please contact me at kevinantosh@gmail.com or on my cell at 208-340-5632 so we can arrange a time to meet.

Unofficial CounterPoint Users Group Newsletter

POSTINGS FROM OUR FREE  

'NCR COUNTERPOINT® SQL' FORUM 

Counterpoint® Users Group (CPUSER.ORG®) is an independent Support Group for users of Counterpoint® Point-Of-Sale Software by NCR Corporation (formerly by Radiant Systems, Inc. & by Synchronics, Inc.).  We have been serving the Counterpoint® Community since 2003.  Please see our Legal Disclaimer at the end of this e-mail.

1.)  Can't E-mail or Export Reports!

 

This NCR Counterpoint® SQL User suddenly started getting an Error Message when trying to send a Report out of CPSQL.

 

Ideas have been given, but no solution yet. 

See it all at the Posting, "Failed to export the report."

 

2.)  NCR Counterpoint® SQL Users asking for help:

"Streamline POS Eq for 'Traveling Store' "

"Programming a trigger"

"Point of sale rounding up receipts and reports." 

3.)  EMV Chip - What Are CP-Users Saying?

"Ingencio iSC250"  (1,095 Views since 04/27/2015)

"EMV chip card compliance"  (1,017 Views since 07/23/2015)

"Ingenico ISC250" (1,985 Views since 05/01/2013)

Services for Counterpoint® Users:
*  Merchant Services:  Lower Your Rates & Fees!  

*  CP-Cloud:  Counterpoint® Hosting & Backup Services!   

*  POS Supplies:  Receipt Paper, Labels, Tags, Ribbons, Gift Cards! 

*  POS Equipment:  Label Printers, Receipt Printers, Scanners, etc.!  *  Free Counterpoint® Support Forums!     

Consume Counterpoint® Consumables For Less:   

*  Receipt Paper Rolls 

*  Labels and Tags  

*  Custom Labels

*  Ribbons 

*  Gift Cards 

*  FREE SHIPPING  

*  SAVE 10% ON FIRST ORDER! 

For Pricing, please Contact Us Today: 

 

Toll-Free:  (888) 434-0844

E-mail:  Gordon@cpuser.org

Website:  www.cpuser.org 

* LEGAL DISCLAIMER

 

CPUSER.ORG® and Counterpoint Users Group provide independent technical support services and information specifically for users of COUNTERPOINT® point of sale systems.

 

COUNTERPOINT® is a registered trademark of CheckPoint Systems, Inc. and a licensed trademark property of NCR Corporation (formerly licensed by Radiant Systems, Inc. and by Synchronics, Inc.

 

CPUSER.ORG® is a registered trademark of Counterpoint Users Group.

 

CheckPoint Systems, Inc. and NCR Corporation neither endorse nor have any affiliation with CPUSER.ORG® or Counterpoint Users Group.

Take Aways from the 2015 Envision Retail Conference/CounterPoint Users Conference

I was honored to be a guest speaker at the 2015 Envision Retail Conference/NCR CounterPoint Users Conference in Denver Colorado and wanted to share some observations from the conference:

• CounterPoint users are champions for both NCR CounterPoint as a point of sale systems and Retail Control Systems as their CounterPoint Partner
• NCR is very dedicated to supporting and growing the CounterPoint software
• Retail Control Systems has a "rock star" staff that is very dedicated to providing the best point of sale solution and growing your business or organization
• EMV adoption is slow in all aspects (banks, processors, software companies, hardware companies and in stores)
• There are a lot of companies that offer enhancements for NCR CounterPoint that I was not aware of. These include:
• Avalara for tax calculations and tax compliance
• Vend Lease for funding and financing
• 2B Solutions for warehouse inventory management, hand held mobile inventory, and mobile order picking
• Outbound Software for ticketing, performance seating, and tour groups
• Red Rock for CounterPoint and Magento integration
• Clutch for customer profile and markting
• NCR Merchant Solutions for merchant services (debit and credit card processing)
• There is a need to have more of these conferences across the country so more NCR CounterPoint users can take full advantage of their point of sale systems. I'm pushing for similar events to be held in other areas like Salt Lake City and Boise
• There is a need to allow attendance for business and organizations searching for point of sale systems to attend these conferences. What a great way to interact with other business owners and learn more about NCR CounterPoint in a non-sales environment!

I'm sure that I have more thoughts to share.

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at kevinantosh@gmail.com. There is also a contact form to the right that can be used to reach me.

NCR CounterPoint SQL as an Upgrade or Replacement for Microsoft Dynamics RMS

A quick reminder that sales of Microsoft Dynamics RMS and HQ to new users as well as mainstream support ends next year (2016) so please keep that in mind if you are thinking of purchasing RMS or HQ as point of sale software for your business or organization.

April 3rd, 2016, new video review/overview of the NCR CounterPoint SQL point of sale software: http://retailpospondering.blogspot.com/2016/04/updated-review-of-ncr-counterpoint-sql.html

With the EMV Liability Shift Deadline looming as well as the "end of life" status form Microsoft Dynamics RMS and HQ, I wanted to revisit NCR CounterPoint SQL as a logical upgrade from RMS.

I've had direct experience in the past with retail stores and museums replacing RMS with NCR CounterPoint and overall the experience has been positive. It is easy to transfer the data from RMS to NCR CounterPoint SQL and users appreciated the additional features and functions that NCR CounterPoint SQL offers. The user interface for NCR CounterPoint SQL is very different from the user interface in RMS but is also more customizable.

As NCR CounterPoint SQL offers a lot more than RMS, dedicated training sessions are a "must have" as is allowing for time to transition to a new point of sale system. Another bonus is that NCR CounterPoint SQL works with most of the same peripherals (barcode scanners, cash drawers, etc) as Microsoft Dynamics RMS.  NCR CounterPoint SQL is also much better suited for multi-location environments that using Microsoft Dynamics HQ.

About the only complaints that I heard from businesses and organizations who upgraded to NCR CounterPoint SQL from Microsoft Dynamics RMS is that the reporting in NCR CounterPoint SQL is not as robust as the reporting in Microsoft Dynamics RMS. In most cases this was overcome by writing custom reports using Crystal Reports.

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at kevinantosh@gmail.com. There is also a contact form to the right that can be used to reach me.

New NCR CounterPoint Reviews

April 3rd, 2016, new video review/overview of the NCR CounterPoint SQL point of sale software: http://retailpospondering.blogspot.com/2016/04/updated-review-of-ncr-counterpoint-sql.html

Update 13.June.2015: A quick note that I have been receiving multiple calls and emails from Microsoft Dynamics RMS users looking to replace RMS due to the upcoming October 1st, 2015 EMV liability shift deadline as well as the "end of life" status for Dynamics RMS and HQ. I have personal experience with RMS users upgrading to NCR CounterPoint and would be happy to share - just visit my contact page for information on how to reach me. I can also put you in touch with a trusted NCR CounterPoint SQL partner.

In addition to the above, I also know which trusted NCR CounterPoint Partners are offering significant discounts and incentives to RMS and HQ users as well as hosted versions of NCR CounterPoint (helps reduce some of your IT costs) and special versions of NCR CounterPoint for thrift stores like Goodwill.

One of the things that I try to stay on top of are user reviews of different point of sale solutions.  The reviews have been the most popular posts on this site and have also generated the most phone calls and emails from folks searching for free and unbiased point of sale help and advice.

While it is easy to link to a review, I prefer to paraphrase the review for the following reasons:

1. Over the years I have figured out how to 'read between the lines' to find the key points of each review
2. I'm also able to easily spot reviews that may have been written from someone attempting to increase or decrease a products reputation (not truly a fake review but a review written with an intent that goes beyond just sharing personal experiences)
3. The biggest reason is that a popular point of sale software review website exists only to sell your information to multiple point of sale companies - that's right, they make money by selling your information

So, there has been a new review of the NCR CounterPoint point of sale software posted recently. The review was very negative but it appears that the user had a restaurant or similar food service business. While I have seen food service business use NCR CounterPoint, we had to modify the software and it was only put in because the food service was part of a larger business like a deli which CounterPoint is well suited for.

Point being that NCR CounterPoint is designed for retail stores and museums but has been modified in some cases to work at food service businesses like concession stands and counter-service businesses. If you have a business that has both a retail and food service aspect, the CounterPoint may work but you really need to have a heart to heart talk with your NCR CounterPoint partner to make sure they have made the correct modifications and done this before (I've only done twice myself with NCR CounterPoint).

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at kevinantosh@gmail.com. There is also a contact form to the right that can be used to reach me.

NCR CounterPoint Review and Demo

April 3rd, 2016, new video review/overview of the NCR CounterPoint SQL point of sale software: http://retailpospondering.blogspot.com/2016/04/updated-review-of-ncr-counterpoint-sql.html

One of the point of sale programs that I have worked with over the years is the NCR CounterPoint solution. This video covers some of the things that I like and don't like about NCR CounterPoint as well as a brief overview of the software itself.

The highlights are:

• A great solution for a larger single location retail store or for chains with up to 300 locations
• Very touch screen friendly for museums and similar organizations that have admissions
• Specialty hardware is available for tough environments like food service or nursery/garden centers
• Lots of high level functions related to email marketing behind the scenes, integrated online store,  text alerts, and selling via both a PC's and iOS devices like iPads
• If your business is not generating at least $800,000+ in annual gross sales, you will never get your purchase price back in terms of ROI via increased sales, reduces theft, better reporting, etc
• Complex - takes a good 15-20 hours of formalized training to learn how to use NCR CounterPoint - this is not a "do it yourself program". The end result is that you have a very robust point of sale system that can do just about anything you ask of it, no matter what type of retail store you have or how many locations you have
• Ticket entry mode for stores that need to quickly process transactions like liquor stores and convenience stores

Summary:
 Great solution for larger single and multi-location retail store and museums whole sales volume and technology needs justify the investment.

Visit my contact page for information on how to reach me for unbiased point of sale advice.