NRC CounterPoint users group and forum is closed

 Hi - as many of you know, the person who managed the NCR CounterPoint users group and forum passed away last year. His dedication to helping NCR CounterPoint users will be missed.

I have been asked if I would take over the forum and users group but I honestly don't have the time plus my computer that had NCR CounterPoint ceased functioning so my only NCR CounterPoint resources are all the printed technical manuals.

With NCR no longer offering support for older versions of CounterPoint and CounterPoint SQL, you should contact an NCR Partner/Reseller/Dealer to see what options are available to upgrade to a more current version of the software. 

Just like older cars, finding support for older POS systems becomes more and more difficult over time (look what is happening with the Microsoft Dynamics RMS software - over 35,000 stores using RMS are having to replace RMS or pay a big premium in support costs). 

The time has come to replace RMS and older versions of NCR CounterPoint.

Here are two NCR Dealers that I have know for years and recommend:

Retail Control Systems (RCS)

LPA Retail Systems

Of course, if anyone ends up creating a new CounterPoint users group and forum for older versions of NCR CounterPoint, please let me know and I will get the word out!

 

 

Review of Retail Control Systems (RCS) in New Hampshire and Colorado

As I've had the opportunity to meet with multiple point of sale companies and their customers over the last few years, I wanted to shared some honest feedback on my experience with the folks at Retail Control Systems who has offices in New Hampshire and Colorado and focuses on the NCR CounterPoint point of sale systems for retail stores and museums.

Besides spending some time with the leadership and staff at Retail Control Systems, I have also been able to interact with about 15 businesses and organizations using the Retail Control Systems as their point of sale partner/provider.

Overall, the response has been very positive. Retail Control Systems has taken the NCR CounterPoint point of sale software to a new level for thrift stores like Goodwill with special thrift store enhancements. Retail Control Systems also offers hosted versions of NCR Counterpoint for businesses and organizations who would prefer not to have to deal with onsite servers.

If you have any questions, comments, or want to learn more about my experiences with Retail Control Systems, please contact me at 208-340-5632 or kevinantosh@gmail.com

Take Aways from the 2015 Envision Retail Conference/CounterPoint Users Conference

I was honored to be a guest speaker at the 2015 Envision Retail Conference/NCR CounterPoint Users Conference in Denver Colorado and wanted to share some observations from the conference:

• CounterPoint users are champions for both NCR CounterPoint as a point of sale systems and Retail Control Systems as their CounterPoint Partner
• NCR is very dedicated to supporting and growing the CounterPoint software
• Retail Control Systems has a "rock star" staff that is very dedicated to providing the best point of sale solution and growing your business or organization
• EMV adoption is slow in all aspects (banks, processors, software companies, hardware companies and in stores)
• There are a lot of companies that offer enhancements for NCR CounterPoint that I was not aware of. These include:
• Avalara for tax calculations and tax compliance
• Vend Lease for funding and financing
• 2B Solutions for warehouse inventory management, hand held mobile inventory, and mobile order picking
• Outbound Software for ticketing, performance seating, and tour groups
• Red Rock for CounterPoint and Magento integration
• Clutch for customer profile and markting
• NCR Merchant Solutions for merchant services (debit and credit card processing)
• There is a need to have more of these conferences across the country so more NCR CounterPoint users can take full advantage of their point of sale systems. I'm pushing for similar events to be held in other areas like Salt Lake City and Boise
• There is a need to allow attendance for business and organizations searching for point of sale systems to attend these conferences. What a great way to interact with other business owners and learn more about NCR CounterPoint in a non-sales environment!

I'm sure that I have more thoughts to share.

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at kevinantosh@gmail.com. There is also a contact form to the right that can be used to reach me.