Contacts for help or questions related to Dynamics RMS, HQ or Retail Realm Essentials

A quick reminder that sales of Microsoft Dynamics RMS and HQ to new users ends next year (2016) so please keep that in mind if you are thinking of purchasing RMS or HQ as point of sale software for your business or organization.

As I continue to receive almost daily calls and emails from folks with questions (or needing support) related to Microsoft Dynamics RMS, HQ and the new Retail Realm Essentials (powered by Microsoft Dynamics) point of sale programs, I wanted to let you know that I do have contacts that I can put you in touch with who can provide technical support as well as general information related to these point of sale programs.

These are people that I know in the industry and are fully certified for sales and support of all the entire Microsoft Dynamics suite of point of sale software programs.

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at kevinantosh@gmail.com. There is also a contact form to the right that can be used to reach me.

POS and EMV - Questions You Should be Asking Now

EMV compliance is less that one year away so I've been keeping tabs on which companies and which point of sale solutions have announced how they plan to upgrade their point of sale systems to work with EMV compatible hardware.  So far, only Bindo Point of Sale (www.bindopos.com) is offering EMV compatible hardware.

Square, which is popular with very small businesses (under $60,000/year in gross sales), does have a sign up form for those using Square as well as some general information on EMV. No word yet on whether the new EMV hardware will be free or will have to be purchased.  Here is a link to the the Square sign up form to be notified when EMV hardware for Square will become available: https://squareup.com/emv

As a side note, anyone thinking about purchasing a point of sale system should be asking about EMV. It makes no sense to purchase a point of sale system now and then have to spend more money in 2015 for EMV hardware.  If the place that you are working with doesn't have a solid answer then that is a major warning sign that their solution may not be the best solution for you and your business or organization.

All point of sale companies should be able to tell you the following regarding their point of sale systems and EMV:

• Will a software/app update be required and will there be any costs?
• When will any EMV software/app updates be available?
• Which EMV products (ie. readers or terminals by name and model number) will the software/app work with?
• When will the hardware be available?
• What will be the hardware costs?
• Are there any other costs (ie. labor to help with the upgrade or changing my merchant account information)?
• Will I still be able to use my existing merchant account?

Again, if you can't get a definitive answer for the above questions, then you may want to talk to a point of sale company that can provide you with the answers.

Please visit my contact page for information on how to reach me.