Upcoming 2020 Changes to the Retail Management Hero Point of Sale Software

Wanted to pass along some important upcoming changes the the Retail Management Hero (RMH) point of sale software. Most of this will take effect in September 2020 unless otherwise noted.

1. Retailers using the Microsoft Dynamics RMS point of sale software can take advantage of a 10% discount on RMH licenses through June 30th, 2021. You do not have to be current on an RMS maintenance agreement to take advantage of this discount.
2. RMH Central is officially in general release now. Cost is $8/month per user plus $30/month per store.
3. Perpetual pricing for RMH will be made available in September 2020. Plan on a lane license to cost around $65/lane per month ($3900 over the course of 5 years).
4. How payment processing is handled in RMH will change. Newer versions of RMH will require a MAX Pay license and staying current on an RMH Enhancement Plan. Sounds like the cost for MAX Pay will be $8/lane ($480 over the course of 5 years) with the first year being free for RMH users on an Enhancement Plan.

The perceptual pricing will help retailers who are looking to put in a POS system (or replace RMS) at a low up front cost. However, the up front cost works out to be a better value over time - even with the annual cost for the RMH Enhancement Plan.

As always, the above information is subject to change - be sure to contact an RMH Reseller for more information.

 PS - I'm feeling much better about RMH and the future of RMH thanks to some positive feedback from retailers who put in RMH over the last month or two. Hopefully the new update in September 2020 will solidify RMH as a solid POS solution for RMS and Non-RMS users.

Updates on Retail Management Hero Central (RMH Central)

A quick update from the folks at Retail Management Hero regarding RMH Central for retailers who currently use the Microsoft Dynamics RMS HQ software and/or retailers who have multiple store locations and are searching for point of sale software:

"As it stands today RMH Central is in the Early Adopter stage of release."

I'm not sure what this means time wise but it sounds like the release of RMH Central is getting close but it not quite ready for a general release. The biggest concern for Microsoft Dynamics RMS HQ users is whether RMH Central will be in general release before the RMS discounts for RMS users end. The first phase of RMS to RMH discounts ending is coming up Oct 1st, 2019 with all discounts ending April 1st, 2020. This has prompted RMS HQ users to communicate 3 things to me:

1. We are going to move from RMS HQ to RMH Central so we are buying the RMH licenses now to take advantage of the larger discount and will plan on actually deploying RMH  and RMH Central in 2020 or 2021.
2. We can't wait and have eliminated RMH as a potential RMS replacement.
3. We are going to gamble and wait another 12 to 18 months before deciding on a replacement for RMS HQ.

For response # 2, the replacement programs these retailers have decided on include the following point of sale software programs for retailers with multiple store locations (in no particular order):

1. Cloud Retailer
2. Epicore
3. LightSpeed
4. NCR CounterPoint
5. Catipault

Are you a retailer using Microsoft Dynamics RMS HQ? A retailer who has multiple store locations and searching for point of sale software? Please contact me at kevinantosh@gmail.com or 208-340-5632 for general advice as well as more in depth on site consulting as needed.

New Pricing Options for the Retail Management Hero (RMH) and RMH Central POS Software

***Information on new pricing for RMH as well as the phasing out of RMS user discounts can be found here: http://www.pospondering.com/2019/07/news-flash-important-retail-management.html***

Very important information related to the pricing scheme for Retail Management Hero (RMH) and RMH Central as well as the iPad version of RMH. be sure to note the effective dates as this may effect your decision related to upgrading from Microsoft Dynamics RMS to RMH. Please note that this is subject to change. Also note that subscription based pricing is listed below the pricing matrix as well (based on 12 month minimum commitment)

RMH, RMH Central & iPOS Pricing Scheme – New User

License	Before Oct 1st 2017	Oct 1st 2017 – March 31st 2018	Starting April 1st 2018	Notes
Base License: 1 POS + 2 Manager	$1190 + $215	$1250 + $225	$1250 + $225	“+ $XXX” is required first year software maintenance
POS 2 & Above	$1190 + $215	$900 + $162	$900 + $162	“+ $XXX” is required first year software maintenance
Manager 3 & Above	$400 + $72	Same	Same	“+ $XXX” is required first year software maintenance
iPOS for iPad	$650 + $117	Same	Same	“+ $XXX” is required first year software maintenance
RMH Central – User	$72/year	Same	Same	Expected release Q1 2019
RMH Central – Store Connection	$360/year	Same	Same	Expected release Q1 2019

RMH Pricing Scheme – Lapsed RMS Users

License	Before Oct 1st 2017	Oct 1st 2017 – March 31st, 2018	Starting April 1st, 2018	Notes
Base License: 1 POS + 2 Manager	$250 + $215	$500 + $225	$875 + $225	“+ $XXX” is required first year software maintenance
POS 2 & Above	$250 + $215	$360 + $162	$630 + $162	“+ $XXX” is required first year software maintenance
Manager 3 & Above	$0 + $72	$160+ $72	$280 + $72	“+ $XXX” is required first year software maintenance

RMH Pricing Scheme – Non Lapsed RMS Users

License	Before Oct 1st 2017	Oct 1st 2017 – March 31st, 2018	Starting April 1st, 2018	Notes
Base License: 1 POS + 2 Manager	$0 + $215	$0 + $225	$0 + $225	“+ $XXX” is required first year software maintenance
POS 2 & Above	$0 + $215	$0 + $162	$0 + $162	“+ $XXX” is required first year software maintenance
Manager 3 +	$0.00	Same	Same	Up to 10 manager licenses total

RMH Subscription (based on 12 month commitment)

$59/month per POS station which is $708/per 12 month period. The software will check to ensure that the subscription is paid.

Questions or need help? You can reach me at 208-340-5632 or kevinantosh@gmail.com

What Came Out of the 2018 Retail Realm Conference

Some news, thoughts, and observations from the recent 2018 Retail Realm Partner and User Conference:

1. The folks at Retail Management Hero (RMH) are making strides to ensure that RMH is a stable and competitive product.
2. Look for RMS Central to be released in early 2019 (but allow time for the program to stabilize)
3. Look for some improvements in how reports are generated in RMH over the coming year

For additional information, please contact me at 208-340-5632 or kevinantosh@gmail.com

Retail Management Hero Central Updates

Some much awaited updates on the Retail Management Hero (RMH) Central multi-location module which is designed to replace Microsoft Dynamics RMS HQ as well as being a solution for chain retailers looking for a new point of sale system.

Training has Started:

RMH Central Training

April 30 – 31

Location: Napa, CA

RMH Central Training

May 3 – 4

Location: Napa, CA

Beta sites are set for May - July.

General release is set for August 2018.  

Please keep in mind that this has changed in the past and will be subject to potential bugs, etc.

Contact me at 208-340-5632 or kevinantosh@gmail.com for more information - I already have a dozen or so RMS HQ users that I am meeting with over the coming months to out line migration plans to RMH Central.

Retail Realm Conference, RMH Central Launch, & Dynamics 365 for Retail

So much packed in to just 3 days with the upcoming Retail Realm Partner and User Conference! Besides the usual conference activities, there are 2 big things happening that I'm really excited about:

1. Launch of Retail Management Hero Central
2. More details on Microsoft Dynamics 365 for Retail

This is going to be a great conference - especially for Microsoft Dynamics RMS HQ users who are looking at low cost direct migration options for RMS HQ.

More information and registration details can be found at http://www.rrdisti.com/news/retail-realm-announces-2017-global-retail-technology-conference

You can reach me at 208-340-5632 or kevinantosh@gmail.com with questions.