Now Offering Support for the Vantiv / Mercury Microsoft RMS Integration

Due to demand, we are now able to provide support to Microsoft Dynamics RMS point of sale software users who also use the Vantiv/Mercury/WorldPay payment integration along with the VX805 payment terminals (other payment terminals may be supported as well - so far we've only seen the ICS 250's and the VX 805's being used).

I've had around a half dozen retailers contact me as their current provider could not, or would not, provide support. Here are the stipulations:

• This is paid support (can choose pay as you go or pre-purchase discounted labor which lowers the hourly rate from $125/hour to under $100/hour - billed in 15 minute increments).
• A Dealer Change form must be completed in order for our support techs to have access to the information needed to support the system.

Please contact me at 208-340-5632 or kevinantosh@gmail.com for more information. You can also use my work contact information if that is easier for you: 208-994-9404 or kevina@rite.us

Possible Issues with Mercury/Vantiv Magtek IPAD for Microsoft RMS

Wanted to make everyone aware of a potential issue specific to the Mercury/Vantiv Magtek "IPAD" payment processing add-on for the Microsoft Dynamics RMS point of sale software.

I arrived at a customers site last week only to find that the entire system was down due to the Microsoft Dynamics RMS database being "full". The cause was a large amount of transaction data being put in to the RMS database from the Mercury/Vantiv Magtek "IPAD" payment processing add-on. The customer had only been using the add-on for just over 2 years and is a single lane RMS users.

Obviously, retailers can't have their system go down due to the RMS database being full so here are the possible resolutions:

1. Purchase SQL Server which allows for a larger database size ($1100 - $2000 depending on version and license options).
2. Have your point of sale partner/VAR/dealer monitor your RMS database and delete/archive old data as needed ($125-$250 per occurrence if needed).
3. Consider switching to Card Defender which does not populate your RMS database with as much transaction data as the MagTek IPAD solution does (Card Defender does not presently work with Mercury/Vanticv but this will change in the coming months).
4. Look at a different integration that RITE offers using an Vantiv ICS250 payment terminal with Microsoft Dynamics RMS.

Do contact me at 208-340-5632 or kevinantosh@gmail.com with any questions or contact your RMS Partner to have them check the size of your RMS database (or your IT staff can check the size fo the database as well - just takes about 5 minutes).