Support and Hand Holding

A few thoughts and comments specific to differences in support options for point of sale systems as well as a trend that I have noticed recently specific to support.

When it comes to choosing between the newer generation of mobile point of sale systems like Clover, Silver, Lavu, Shopkeep, Bindo and Vend, it is not realistic to expect the same level of support that you would get by going with a point of sale system like Dynamics AX, Retail Pro, NCR CounterPoint or Retail Management Hero.  Even if you purchase a mobile point of sale locally, the partner/dealer/VAR can't afford to provide the same level of support on a $79/month POS system as they would on $12,000 POS system - the revenue just isn't there.

Of course many businesses do offer annual paid support options but the point is that you need to be a bit more self sufficient with the mobile POS systems (or have someone on standby) than the more expensive POS systems which normally include more personalized training and on-going support.

That being said, I have noticed a trend across all types of POS systems to outsource initial support to a help desk in an unknown location.  It pays to call the support line for any POS solutions that you might be considering to see what the response time is and how well the support works (thanks to Linda in Indiana for passing along that idea!),

Information on how to reach me for more information can be found on my contact page.

Onsite Installation and Training Options

Due to feedback from calls and emails received via this blog site, I wanted to pass along that there are some options related to onsite setup/installation and training with the purchase of the Bindo POS solution. The initial focus for the area that I cover will be Southern Idaho. Since I have former clients in the states of Idaho, Oregon, Washington, Utah, Montana, and Wyoming, I may look at expanding the onsite setup and training service based on client needs.

The cost for this will depend on travel time and complexity of the setup and training. In most cases this will fall into the $99 to $199 price range.

Since this is something fairly new, you can always contact me at kevinantosh@gmail.com or 208-340-5632 (email preferred as I have limited availability during normal business hours) for more details.