Issue Encountered with the State of Utah Purchasing Department

Ran in to an issue with the State of Utah purchasing department that needs to be shared to help prevent this happening in the future (and may be useful to other public sector purchasing agents).

I was contacted to provide a bid for the State of Utah specific to a Microsoft Dynamics RMS lapsed maintenance agreement. Microsoft's policy is that only the Partner of Record can provide this type of information so I provided the State of Utah with a Microsoft Dynamics RMS Change of partner form so I would be their Partner of Record and I could provide pricing to renew the RMS maintenance.

The contact at the State of Utah replied that they would not provide this information and are soliciting bids/quotes. If I was unwilling to provide a bid/quote based on this information, then I would be considered a "no bid".

Obviously I can't provide a bid/quote without the Change of Partner form so the State of Utah was creating a situation where no one could bid except their current Dynamics RMS Partner.

This really doesn't make any sense - why waste a vendors time? Much easier to just note that this is a sole source opportunity or that the State of Utah wishes to renew the Microsoft Dynamics RMS maintenance agreement with their current Dynamics RMS Partner.

I'm hoping that there is nothing fishy going on with the bid processes with the State of Utah. Hopefully they just didn't understand how Microsoft assigns a Partner of Record who is the only entity allowed to access maintenance renewal costs.

Because this involves tax payer money, I'm also posting this in case other vendors have had similar experiences that should be shared as well as for media and government watch group use.

Contact me at 208-340-5632 or kevinantosh@gmail.com with any questions.

Retail Management Hero (RMH) Central Pricing

Very exited for the annual Retail Realm Conference coming up in November so we can finally see what the RMH Central program looks like!  Many Microsoft Dynamics RMS users that I've worked with also use RMS HQ and have been holding off on the replacement of RMS and HQ pending more information on RMH Central.  Until November rolls along, I just have pricing information to pass along::

RMH Central User License: $360/year
RMH Central Store License: $360/year

As you can see, RMH Central will be subscription based pricing.  More details to come - contact me at 208-340-5632 or kevinantosh@gmail.com in the meantime with any questions.

Thanks!

New Features and Functions in NCR Silver

The folks at NCR have been busy adding new features and functions to the NCR Silver POS app for iOS devices. I've actually sold and supported NCR Silver in the past and found it to be a great entry level cloud based POS system.

Here is a link to the details: https://www.ncrsilver.com/email-discounts-offer-meal-plans-and-more-with-ncr-silver-version-4-4/