Just attended a webinar about the new Retail Management Hero (RMH) point of sale software which is both a new point of sale software program and a direct replacement for the soon to be retired Microsoft Dynamics RMS point of sale software. Lots of great information to share!
According to Retail Realm, there are still around 50,000 stores using the RMS software of which around 80% of these stores have between one and five locations which is the target audience for RMH. Here are the highlights and details for RMH (subject to change of course):
Features and Functions:
- Just about everything that RMS offers with an updated user interface and new enhancements like role based security
- API's for add-ons
- Wide support for different merchant services/platforms/hardware
- Support for existing RMS peripherals (cash drawers, receipt printers, etc)
- SQL database
- Ability to migrate all data (even historical data) from RMS to RMH
- More in depth reports
- HQ option by late 2016
- Interface to accounting software is in development with plans to interface to QuickBooks Accounting as well as third party options for other ERP and accounting software programs like Dynamics GP and Dynamics AX
- Touch screen friendly
- Can work on some mobile devices with plans to support more mobile devices at a later date
- Beta testing through March 2016
- Initial deployment to select customers in April 2016
- Full deployment in May 2016
- HQ module by late 2016
- Enhanced mobile device support by late 2016
- Same pricing structure as RMS
- Free licenses for RMS users current on a maintenance plan
- $250 license cost per terminal for RMS users not current on a maintenance plan
- $400 license cost for RMH manager above 2 users
- All users must buy one year of maintenance (will extend your current maintenance if the user is current already on a RMH maintenance plan). This will be at 18% of the software list price
- Strongly advised to stay current on a maintenance plan as there are penalties for letting your software maintenance lapse
- RMS users who are current on software maintenance will receive up to 10 RMH back office licenses at no cost.
- End user installation, training and on-going support will be provided by RMH dealers/partners who have completed RMH certification
- There will not be end user support for RMH via Microsoft
- I expect there will be a lot of companies selling and supporting RMH by May of 2016
- Single location RMS users, RMS users who don't need HQ, and stores searching for a point of sale system: plan on taking a look at RMH come summer 2016. I don't see any reason at this point why you would not want to consider RMH as a replacement for RMS or as a new point of sale solution
- Small stores whose annual gross sales are under $250,000 may still want to look at the tablet based point of sale systems which are less expensive
- Multi-location stores who need HQ functionality may want to hold off until late 2016 before looking at RMH when more information will be available on the HQ module for RMH
- RMS users with more than 5 - 10 locations or chains searching for POS system may find that RMH is not a good fit and should look at other solutions like NCR Counterpoint, Retail Realm Essentials, Dynamics AX, Compass or Salespad
I know several RMS and HQ users have already switched to other point of sale programs like Bindo or NCR Counterpoint SQL. There is no need to feel buyers remorse as you were likely in a position that required switching away from RMS/HQ sooner than later. In some cases, it was likely that your costs would have been about the same in the end anyway. Point being that, no matter what POS system you have now, you have likely found something that you will continue to use for the next 5 to 7 years.
So, to the 1100+ RMS users that I am in contact with, it looks like you have a great migration path with RMH. I'll pass along more details as they are shared with me and will hopefully have a RMH dealer/partner that I can recommend to you come 2016.
How to obtain a 30 day trial version of Retail Management Hero: http://www.pospondering.com/2017/01/how-to-obtain-30-day-trial-license-of.html
Are you in the US and in need of no cost retail point of sale advice? I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at email@example.com. There is also a contact form to the right that can be used to reach me.