Thursday, December 3, 2015

Updated Information on the New Retail Management Hero Point of Sale Software

Update January 18th, 2016: Quick note that I've now had 1,102 stores using Microsoft Dynamics RMS contact me - I am doing my best to keep a list so you can be connected with a Retail Management Hero (RMH) Partner no later than March - hopefully I may even be able to show you RMH and explain your cost options - we'll see what happens as Partners become certified to sell, install, and support RMH.

Just attended a webinar about the new Retail Management Hero (RMH) point of sale software which is both a new point of sale software program and a direct replacement for the soon to be retired Microsoft Dynamics RMS point of sale software.  Lots of great information to share!

According to Retail Realm, there are still around 50,000 stores using the RMS software of which around 80% of these stores have between one and five locations which is the target audience for RMH. Here are the highlights and details for RMH (subject to change of course):

Features and Functions:
  • Just about everything that RMS offers with an updated user interface and new enhancements like role based security
  • API's for add-ons
  • Wide support for different merchant services/platforms/hardware
  • Support for existing RMS peripherals (cash drawers, receipt printers, etc)
  • SQL database
  • Ability to migrate all data (even historical data) from RMS to RMH
  • More in depth reports
  • HQ option by late 2016
  • Interface to accounting software is in development with plans to interface to QuickBooks Accounting as well as third party options for other ERP and accounting software programs like Dynamics GP and Dynamics AX
  • Touch screen friendly
  • Can work on some mobile devices with plans to support more mobile devices at a later date
Release Date:
  • Beta testing through March 2016
  • Initial deployment to select customers in April 2016
  • Full deployment in May 2016
  • HQ module by late 2016
  • Enhanced mobile device support by late 2016
  • Same pricing structure as RMS 
  • Free licenses for RMS users current on a maintenance plan
  • $250 license cost per terminal for RMS users not current on a maintenance plan
  • $400 license cost for RMH manager above 2 users
  • All users must buy one year of maintenance (will extend your current maintenance if the user is current already on a RMH maintenance plan). This will be at 18% of the software list price
  • Strongly advised to stay current on a maintenance plan as there are penalties for letting your software maintenance lapse
  • RMS users who are current on software maintenance will receive up to 10 RMH back office licenses at no cost.
Other Stuff to Know:
  • End user installation, training and on-going support will be provided by RMH dealers/partners who have completed RMH certification
  • There will not be end user support for RMH via Microsoft
  • I expect there will be a lot of companies selling and supporting RMH by May of 2016
My Advice:
  • Single location RMS users, RMS users who don't need HQ, and stores searching for a point of sale system: plan on taking a look at RMH come summer 2016. I don't see any reason at this point why you would not want to consider RMH as a replacement for RMS or as a new point of sale solution
  • Small stores whose annual gross sales are under $250,000 may still want to look at the tablet based point of sale systems which are less expensive 
  • Multi-location stores who need HQ functionality may want to hold off until late 2016 before looking at RMH when more information will be available on the HQ module for RMH
  • RMS users with more than 5 - 10 locations or chains searching for POS system may find that RMH is not a good fit and should look at other solutions like NCR Counterpoint, Retail Realm Essentials, Dynamics AX, Compass or Salespad
Note to RMS and HQ users who already switched to a different point of sale program:

I know several RMS and HQ users have already switched to other point of sale programs like Bindo or NCR Counterpoint SQL.  There is no need to feel buyers remorse as you were likely in a position that required switching away from RMS/HQ sooner than later. In some cases, it was likely that your costs would have been about the same in the end anyway. Point being that, no matter what POS system you have now, you have likely found something that you will continue to use for the next 5 to 7 years.

So, to the 1100+ RMS users that I am in contact with, it looks like you have a great migration path with RMH.  I'll pass along more details as they are shared with me and will hopefully have a RMH dealer/partner that I can recommend to you come 2016.

Contact me if you have questions or visit the new RMH website at

How to obtain a 30 day trial version of Retail Management Hero:

Are you  in the US and in need of no cost retail point of sale advice?  I'm happy to help and can be reached on my cell at 208-340-5632 (I am on Mountain Time) or via email at There is also a contact form to the right that can be used to reach me.


  1. Can you recommend someone who will be selling RMH in the U.S.? We are using RMS in several hundred stores but our current partner is no longer involved with RMS.

    1. Sure, just get in touch with me via email ( or on my cell at 208-340-5632. There is also a contact form on the right side of each page on this site.

  2. Same question but we only have 38 stores plus a main warehouse.

    1. Sure, just get in touch with me. I've already had around 1100 stores using RMS contact me for honest and unbiased advice.

    2. Thanks - just sent you an email.

  3. For any potential RMH partners reading this - the hot states with RMS users contacting me for advice are Utah, Idaho, Minnesota, South Carolina, and Louisiana.

  4. Hi Kevin,

    This is Jesus Castanon, Partner Account Manager at Retail Realm. I would be happy to match up any of your readers with an RMH partner in their area. Feel free to contact me at jesus [@] ph: 707-996-5400

    1. Thanks! I will pass that along. FYI: several RMS users have contacted me because no one from RR returned their calls or emails (at least that is what they are telling me). I'm also talking to Rob and Casey at Premier in SLC about RRE and RMH as I'm in contact with about 300 stores in Utah using RMS.

    2. Thank you Kevin. If someone is in need of assistance, send them my way and I'll make sure they contacted right away. You can also direct them to our contact us page Rob and Casey are great at Premier. Thanks again Kevin.

  5. I can't get a straight answer from RR about an HQ option for RMH... Are there any sources that discuss RMH's HQ option you can link to?

    1. Hi, at the last RMH meeting that I attended, it sounded like the HQ option for RMH won't be ready for deployment until the end of 2016. I hope that helps - please contact me if you need more details.

    2. Clarifies things, but makes it really hard to move on to another solution knowing that this one might be a solid option, but just too late to the game. Thanks for your response!

    3. You are not alone - of the 1102 stores using RMS that have contacted me - about 30 have had to move on as they just couldn't wait for RMH - even though RMH would have been a less expensive and much easier upgrade from RMS.

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  7. Hi, i am using RMS and looking for this RMH to deploy on win 10.
    I now has 1 retail store and 1 separate warehouse they are 3 minute walking distance.
    is this RMH suitable for me ?

    1. Hi Joie - RMH would be great as there is a QuickBooks Accounting interface ( Since you have 2 locations, you may want to wait until RMH Central is released which is the multi-location module for RMH. RMH Central will be released later this month and should be ready for deployment in early 2018. Please let me know if I can be of further assistance. Thanks!